Franklin Sussex Auto Mall

Excellent service Came in for an oil change. Everything was done in a timely fashion. They also checked my rear door which was making a noise when opening/closing. Came in for an oil change. Everything was done in a timely fashion. They also checked my rear door which was making a noise when opening/closing. Found nothing wrong. More

Horrible AVOID like the Plague!!! We bought 2 Jeeps from Franklin-Sussex Automall and they were HORRIBLE with the cars (Had major problems) , The Service guy J AVOID like the Plague!!! We bought 2 Jeeps from Franklin-Sussex Automall and they were HORRIBLE with the cars (Had major problems) , The Service guy Jim is a complete nasty jerk, the managers also suck....NEVER again. Then found John W at Precision, what a GREAT and caring guy, helped us get as much as possible for our 2 "LEMONS" from FSAM. Met the MGR Jim also a GREAT guy. This is a FANTASTIC, HONEST,and CARING dealership with only the BEST cars possible...WELL worth a few more $$ if so..... More

Great The staff at Franklin Sussex auto mall is terrific at what they do. Sam is the best sales man they have and Rob in financial services is the best as w The staff at Franklin Sussex auto mall is terrific at what they do. Sam is the best sales man they have and Rob in financial services is the best as well More

Great salesman Steven Romain fast and friendly service What a great experience we just had in and out in no time got us everything we wanted and more. Love our new ram 1500 big horn What a great experience we just had in and out in no time got us everything we wanted and more. Love our new ram 1500 big horn More

Satisfied I negotiated over the phone because I knew the car I wanted. Once we agreed on a price I came into sign the paperwork. I was in and out of the dealer I negotiated over the phone because I knew the car I wanted. Once we agreed on a price I came into sign the paperwork. I was in and out of the dealership in 1 1/4 hours. Which was so nice. More

Over & Above!! I can't say enough good things about everyone at this dealership. Even employees not working on my deal were extremely friendly and accommodating doin I can't say enough good things about everyone at this dealership. Even employees not working on my deal were extremely friendly and accommodating doing my visit. Brian was my sales associate and he was very knowledgeable on the brand and showed interest in what I wanted to accomplish. Nina was honest and open and helped point me in the right direction. Her warm approach comforted me during what can be an overwhelming process. Kevin was my initial contact and assured me I was in great hands and he was right. All around, an amazing experience and I will forever be loyal to this dealership. I have already spoke so highly of all of the associates and recommended this dealership and those who helped me out. Looking forward to years of business with what felt like a new family! Thanks Franklin Sussex! And a special thanks to Brian, Nina & Kevin! More

LISA DRAKE IS FANTASTIC LISA ALWAYS HELPED ME .SHE IS A GOOD SALES PERSON , ALL THE PEOPLE THERE ARE FRIENDLY AND HELPFUL.. LISA KNEW I NEEDED MORE ROOM FOR GROWING FAMILY S LISA ALWAYS HELPED ME .SHE IS A GOOD SALES PERSON , ALL THE PEOPLE THERE ARE FRIENDLY AND HELPFUL.. LISA KNEW I NEEDED MORE ROOM FOR GROWING FAMILY SHE IS WONDERFUL. I LOVE MY DODGE JOURNEY. More

Fast friendly service in the service center. Service was done sooner than they quoted me. They were also able to get my vehicle in for service in a timely manner. in the service center. Service was done sooner than they quoted me. They were also able to get my vehicle in for service in a timely manner. More

Relaxed, no pressure experience Had a great visit, was just looking, and talked to the Salesman Kyle for a bit. Being in sales for over 15 years I am always uneasy around salespeople Had a great visit, was just looking, and talked to the Salesman Kyle for a bit. Being in sales for over 15 years I am always uneasy around salespeople in general Kyle was excellent, a resource for me to ask questions and understand various options. Overall very pleased with the sales process, the financial folks and they gave me a decent price for my trade-in. I would certainly recommend them to friends and family. More

Excellent buying experience. This is the third Jeep Grand Cherokee that I have purchased from FS Automall and the second from Lisa Drake. The whole process took less than two hou This is the third Jeep Grand Cherokee that I have purchased from FS Automall and the second from Lisa Drake. The whole process took less than two hours from the time we walked in till the time we drove away with our new Jeep. More