Franklin Sussex Auto Mall

A Personal Experience The atmosphere is very friendly at Franklin Sussex Auto Mall. The sales associates were personal and did not pressure one. Everyone was very helpful The atmosphere is very friendly at Franklin Sussex Auto Mall. The sales associates were personal and did not pressure one. Everyone was very helpful and knowledgeable. Afterwards we went out to a local restaurant and a worker from Franklin Sussex Auto Mall recognized us and congratulated me on my new jeep. A very personal experience! More

Service Team was very informative The service department team was very informed and knowledgable regarding any questions asked. The only down fall with this department is that the wor The service department team was very informed and knowledgable regarding any questions asked. The only down fall with this department is that the workers generally ingnore the customers when they enter that area. For a customer service area, they really need to do a MUCH better job at acknlowleging their customers upon entery if they are not already working with a customer. I've come there several times (including the last visit) and although they'll be 5 people working behind computers and only one working with a customer, the other 4 workers will ignore the fact that there is a line of customers waiting for support. Not sure why they do this, but I have heard from other customers that they always do this to all customers. This is a very POOR practice and someone needs to do something to make sure the workers know that their primary role is to support the customers. There is no reason why there should be 5 workers, only one with a customer and a long line of customers waiting to for help. Very Frustrating. More

Not your typical dealership This is not your typical dealership. From sales right through finance, everyone worked as a team to ensure a smooth and painless experience. We are ve This is not your typical dealership. From sales right through finance, everyone worked as a team to ensure a smooth and painless experience. We are very pleased overall and would certainly purchase another vehicle from this dealer again. More

Great experience. This was a second purchase from this dealership and also the same sales person, Ron. I love this dealership and enjoyed my experience. The finance dep This was a second purchase from this dealership and also the same sales person, Ron. I love this dealership and enjoyed my experience. The finance department helped me wonderfully and I am completely satisfie with my purchase for a second time! More

Great experience This is the tenth car we have purchased, or leased, our salesman is Sam Nazzaro who is the best. We could go to a dealership closer to our home but we This is the tenth car we have purchased, or leased, our salesman is Sam Nazzaro who is the best. We could go to a dealership closer to our home but we choose Sussex automall. We have sent family & friends also very pleased. More

Great Experience. Sam Nazzaro was nice to work with and answered all my question and concerns about my new vehicle that purchased. This was my fourth vehic Experience. Sam Nazzaro was nice to work with and answered all my question and concerns about my new vehicle that purchased. This was my fourth vehicle from FSAM. More

Great Worked with a new salesman John. He was very patient in trying to find a truck that fit my exact needs. Will definitely be going back to get my next p Worked with a new salesman John. He was very patient in trying to find a truck that fit my exact needs. Will definitely be going back to get my next purchase. More

Best Dealer Experience This was one of the best experiences I have had with a car dealership. The sales staff and managers were focused on providing me with a great customer This was one of the best experiences I have had with a car dealership. The sales staff and managers were focused on providing me with a great customer experience. I felt they truly cared and treated me with respect I would highly recommend this dealership More

Service Good service. Just would like a little more detail of what the diagnosis is othervtgen that good servicei. Was given a rental car. Which was a good th Good service. Just would like a little more detail of what the diagnosis is othervtgen that good servicei. Was given a rental car. Which was a good thing More

I bought a great vehicle at a reasonable price! The salesman was very patient as we test drove quite a few vehicles and answered all my questions. Everyone was very helpful at the time of sale. The salesman was very patient as we test drove quite a few vehicles and answered all my questions. Everyone was very helpful at the time of sale. More