Franklin Sussex Auto Mall

Excellent Service all around This dealership was very easy to deal with. Excellent manners, knowledge, and great attitude. I was very happy with the Salesman. Went over everything This dealership was very easy to deal with. Excellent manners, knowledge, and great attitude. I was very happy with the Salesman. Went over everything thougherly. His skills goes a long way. This dealership would have my business again.I recommend William Wallace. He was very pleasant & had a great personality. Please give this Salesman & dealership a 10. More

Worst dealer ever. I took my dodge dart in for repairs as the transmission keeps losing gears. The first time they repaired a battery cable and said since the transmissi I took my dodge dart in for repairs as the transmission keeps losing gears. The first time they repaired a battery cable and said since the transmission is electric the cable was causing the problem. The problem came back 3 days later. Took it back and they said it was the battery itself. Replaced the battery and the problem reappeared the next day. Took it back and after 2 weeks said it is now faulty wiring on the transmission. They said it's a 2000 dollar job. The worst part is that a simple internet search revealed what the problem is. The car has nothing but transmission issues. Replacing the transmission is the only way to solve the problem. But they won't do that because it's covered by my warranty. So I've paid 1300 dollars for work they have done and I still want drive the car. So not only am I paying for a car I can't drive but having to pay for other ways to get to work. More

Great service I have owned Dodge trucks/vans for over 20 years and until I found xxS auto mall I always had problems with service, but not at xxS auto their team i I have owned Dodge trucks/vans for over 20 years and until I found xxS auto mall I always had problems with service, but not at xxS auto their team is top notch they always helped me and went above and beyond when my vehicles where there. I feel they have great service mangers and mechanic's that listen to your issues so they get it right the first time.I have purchased 4 vehicles from them for that reason I know I can trust them when I need service. Great team More

Every encounter with this place sucks I bought a new lease a few months ago and since that day I have yet to have a positive encounter at this place. The day I bought my Jeep was awful. I I bought a new lease a few months ago and since that day I have yet to have a positive encounter at this place. The day I bought my Jeep was awful. I sat 6 hrs waiting to close the deal with finance. Once I got in, the entire deal was different than what I had previously agreed on 6hrs earlier with my salesman. They always have to stick it to you. No one was helpful with this and no one seemed to care. Fast forward three months later. My radio stops working. At first I thought maybe my free trial for Sirus ran out but then I tried XM and still same thing. It would play for 20 seconds and the whole system would shut off. I made an appointment for 2 days later to get it serviced. When I got the the dealership that day the guy at the counter said- before even having the vehicle looked at- nope no problem with it everyone is having the same problem sirus is updating the system should be fixed by tonight. No one thought to call me. The dealership sent out no emails explaining the defect. No one apologized for the inconvenience. Two days later it still doesn’t work. Im so frustrated with the lack of respect for their customers. I spent $38000 on a Jeep and I can’t even get an ounce of respect out of these people. Shame on them and shame on the managers training them. More

Great Service. See William Wallace when buying from here First time leasing a vehicle and William Wallace made it an easy and enjoyable experience. Will definitely be back and recommend anyone looking for a First time leasing a vehicle and William Wallace made it an easy and enjoyable experience. Will definitely be back and recommend anyone looking for a vehicle to go here and see Will. More

Easy smooth buying exerience I've been a loyal customer of Franklin Sussex Auto Mall since 2004 when I moved up here. Very nice and professional sales people and smooth financial I've been a loyal customer of Franklin Sussex Auto Mall since 2004 when I moved up here. Very nice and professional sales people and smooth financial transaction. Financial Manager Brian looked for competitive deals for us. The sale person Ed was patient and let us take our time. Thank you! More

Great Day The dealership was so accommodating, they was food and drink for all, everyone you walked by were friendly and courteous, I would-and already did-reco The dealership was so accommodating, they was food and drink for all, everyone you walked by were friendly and courteous, I would-and already did-recommend them to everyone! More

Can't wait to do business with again Such a friendly and attentive staff, Deena was especially helpful with answering all of my questions I had and i never felt rushed. Can't wait to com Such a friendly and attentive staff, Deena was especially helpful with answering all of my questions I had and i never felt rushed. Can't wait to come back in March and purchase More

Happy Happy Happy Let's start with the fact that my husband has a very strong dislike for car dealers. Will and Eric changed my husband's mind within a few minutes of Let's start with the fact that my husband has a very strong dislike for car dealers. Will and Eric changed my husband's mind within a few minutes of walking into the dealership (not an easy thing to do). We felt more than satisfied with the awesome service we received from Will and Eric. They went above and beyond on a very cold Friday evening (close to closing time I might add) to make sure my husband and I were comfortable with our choices and educated about all the options we had. We felt no "pressure" and did lease a Ram 1500 in my husband's favorite color! The person in finance dept. was thorough and patient (sorry can't remember his name). This is the best experience hands down that we have had at any dealership ever!! Thank you! The team at Franklin Sussex Auto Mall (especially Will and Eric) far exceeded our expectations. More

make you satisfied always try to get to bottom of problem even if you come back more than once staff, always seems to be understanding of your needs always try to get to bottom of problem even if you come back more than once staff, always seems to be understanding of your needs More