Franklin Ford

Almost every time I have gone in for a service, I’m there forever even for an oil change, we’re talking HOURS. Today went for an oil change and a quote for a fog light out. An hour and half after my appointm forever even for an oil change, we’re talking HOURS. Today went for an oil change and a quote for a fog light out. An hour and half after my appointment they came out saying the issue wasn’t the bulb either the socket of wiring. $180 to diagnostic fee.. said diagnostic is an hour… completely xx. The waiting wasted an entire day, kept saying an hour an hour. Finally after waiting for 4 hours I said I was leaving having someone pick me up. It wasn’t ready until almost 7 hours later!! Then we get the look at the vehicle and clip for the bumper was clearly broken… this is not the 1st time having a repair done here and it not being done correctly after having the vehicle all day. DO NOT RECOMMEND THIS SERVICE DEPARTMENT! More

Jason was awesome! Easiest car buying experience I have ever had! I would highly recommend Franklin Ford to anyone looking for a new car! Easiest car buying experience I have ever had! I would highly recommend Franklin Ford to anyone looking for a new car! More

No games, they tell you what is available in your price range and work with you to make it happen range and work with you to make it happen More

The issue I had was buying a brand new $38,000 car and having the engine light come on at 129 miles. Stuff happens…I understand that but when I brought it to their attention I felt like I was treated like having the engine light come on at 129 miles. Stuff happens…I understand that but when I brought it to their attention I felt like I was treated like the car had a 129,000 miles on it. They wanted the car in the shop for 2 days with no loaner available. The earliest that would happen was December 26…two weeks out. And when I explained that I was concerned about breaking down somewhere over Christmas they assured me the I had towing available from Ford. Not the level of customer service I was expecting at that point…I can hardly wait to see what level I get at 129,000 miles. More

We have purchased 3 vehicles from Ron at Franklin Ford and have had a phenomenal experience all 3 times. Ron has helped us get into the vehicles that have fit our needs while being mindful of budget. He h and have had a phenomenal experience all 3 times. Ron has helped us get into the vehicles that have fit our needs while being mindful of budget. He has exceeded all expectations when it comes to purchasing a new or used car. He was knowledgeable about the vehicles that we test drove and subsequently purchased. The whole process was quick and painless. We will continue to shop with Franklin Ford and utilize Ron's expertise. More

Fast & Friendly Service as Always, always a pleasure . Clean , neat & Friendly environment , The best Dealership Clean , neat & Friendly environment , The best Dealership More

Had my oil change today . Then asked the service representative if they could take a look at my tire pressure in all my tires, fill them accordingly. He stated that he would h Then asked the service representative if they could take a look at my tire pressure in all my tires, fill them accordingly. He stated that he would have to charge me $60 , I believe for the works . Then I said I don’t need my tires rotated . I believe that it’s a little absurd that to check air pressure and fill was to much to ask , with out an additional charge . More

Great buying experience from both sales and finance. Haven’t used the service dept yet but based on the sales experience I have high hopes. Haven’t used the service dept yet but based on the sales experience I have high hopes. More

Very friendly people did everything they could to make it fast and easy to make the sale fast and easy to make the sale More

Great customer service Mike always working hard to take care of the truck order the parts needed and completed the service on time. Thank you Franklin Ford. care of the truck order the parts needed and completed the service on time. Thank you Franklin Ford. More