Frankel & Chesapeake Cadillac

Friendly and courteous Waiting lounge was clean, chsirs were comfortable. No snacks - you ran out. Thd lady at the car rental desk said that the shipment had not arrived Waiting lounge was clean, chsirs were comfortable. No snacks - you ran out. Thd lady at the car rental desk said that the shipment had not arrived More

Excellent service! Frankel has provided me with the best service. They are great communicators about what is going on with your cars service! They are always respectful. Frankel has provided me with the best service. They are great communicators about what is going on with your cars service! They are always respectful. More

Buying Experience I had a pleasant experience. Matt and Mark were very helpful and pleasant. I would like to have gotten a better deal but I do think I received a fair I had a pleasant experience. Matt and Mark were very helpful and pleasant. I would like to have gotten a better deal but I do think I received a fair deal. I recommend them. More

It's what I expect The dealership is both professional and customer driven.I have been dealing with the same Service Consultant,Greg Winebrenner,for the past 33 years... The dealership is both professional and customer driven.I have been dealing with the same Service Consultant,Greg Winebrenner,for the past 33 years...He is good and one of the reasons,I am driving a Cadillac.GM Mark Kelley,has always,taken the time to address,any issues and has represented F&C as a true Pro More

5 Star Service and Repair Excellent dealership! Easy to work with, fair pricing, goes the extra mile, clean waiting room, friendly staff, an all around great experience. My ser Excellent dealership! Easy to work with, fair pricing, goes the extra mile, clean waiting room, friendly staff, an all around great experience. My service advisor, Kevin Hairston two thumbs up. Thank You! More

THIS IS HOW ALL CADILLAC SERVICE SHOULD BE! It's hard to believe but TRUST and HOW I AM TREATED is why I drive 1 mile from my house PAST Miller Cadillac in Ellicott City to drive the 25 minutes It's hard to believe but TRUST and HOW I AM TREATED is why I drive 1 mile from my house PAST Miller Cadillac in Ellicott City to drive the 25 minutes to Frankel Chesapeake Cadillac in Timonium JUST for my service. I love this dealer! In part due to their EXCEPTIONAL CUSTOMER SERVICE and their staff in their service department and their mechanics who are all so friendly, they treat me like I'm an old friend and make me feel so welcome and how much they appreciate my business! This Cadillac Dealer should be the workplace model for how Cadillac Service should be. Whoever is their owner should be pleased with so many professional friendly people that show they truly care. So much so I drive past my local Cadillac Dealer just one mile from my house. I do so because of just how good their service department is! BOY I gotta tell ya, I can't say enough great about this Cadillac dealer from ALL of the friendly employees and mechanics who speak with me about my car and who treat me like a VIP to my service representative who I love to see every time I go in, Mr. Kevin Hairston who treats me like a personal friend to me! What a great asset to Cadillac and Frankel & Chesapeake Cadillac! I so look forward to going there for my oil changes and warranty maintenance. I SO TRUST THEM! They are the epitome of what Cadillac Service should be! They really are! They are HONEST, TRUSTWORTHY, EXPLAIN EVERYTHING TO ME, DO THE SERVICE THAT IS REQUIRED AND RETURN MY CAR IN QUICK TIME! MOREOVER, THEIR SERVICE WAITING ROOM IS THE BEST! BEAUTIFUL LAVISH SEATS AND FOOD AND DRINKS, AND AN AWESOME KEURIG COFFEE MACHINEI LOVE IT EVERY TIME! I CAN NOT get enough of their great service!!!! I'm SO happy I found them and I make that long drive right past my Cadillac dealer up the street from me all the way over to Chesapeake with a big smile on my face because of that trust I have with them and the way they treat me! It's like I'm going to go see some good friends! THANK YOU CHESAPEAKE for leading the way in customer service! Your staff and your service are the EPITOME of Cadillac Customer Service! A very satisfied Cadillac customer! Shawn Kelley, Ellicott City, MD. 2016 Cadillac CTS Premium Luxury 3.6 More

Professional, friendly, no high pressure sale tactics My sales agent - Matt Pless- made me feel very comfortable working with him from our initial contact through the entire vehicle purchase sale process. My sales agent - Matt Pless- made me feel very comfortable working with him from our initial contact through the entire vehicle purchase sale process. I've already sent a note of appreciation to his sales manager. I will definitely recommend this dealer to friends and family... More

Great Service Greg Winebrenner did a great job explaining everything both before and after the service. He speaks in a way a none mechanic like me could understand Greg Winebrenner did a great job explaining everything both before and after the service. He speaks in a way a none mechanic like me could understand . Clearly goes over the paperwork with you. Very courteous and professional. More

XT 4. 2019 Each person we interacted with was professional. I am a difficult new car buyer and was granted a test drive not normally offered. It made the differ Each person we interacted with was professional. I am a difficult new car buyer and was granted a test drive not normally offered. It made the difference between possibly purchasing a new car or walking out. Brian in the Service Dept. Solves every issue we have had for many years. He makes the difference. Yes, we would recommend James to anyone buying a vehicle. More

The service department sucks!!! Took my caddy in for a power steering problem,was told it needed over $1800 in repairs, went to a real dealership the problem was a $ 200 part .... wi Took my caddy in for a power steering problem,was told it needed over $1800 in repairs, went to a real dealership the problem was a $ 200 part .... will never step foot in that dealership again!!! More