Frank Leta Automotive Outlet

Third purchase at the Cape Girardeau dealership most recent being a GMC Sierra Denali pickup. Took vehicle in for a recall and repair of a damaged fender. It took close to a month before someone contac recent being a GMC Sierra Denali pickup. Took vehicle in for a recall and repair of a damaged fender. It took close to a month before someone contacted us which only happened after we reached out directly to the manager. The work was completed I called three times to pay for the work as we were picking up after hours. Nobody called me back and then was sent a text to enter our credit card information to pay for the service. This is the absolute worst customer service we have ever experienced. More

Credit amnesty is a joke! ! After I was told that I was already approved and was going to leave their business with a car the day that I came up there they told me that I did n ! After I was told that I was already approved and was going to leave their business with a car the day that I came up there they told me that I did not qualify because my credit was bad. However, they did say that if I had a cosigner or $3,000 down they would let me get a brand new car. Also make sure you do your research before buying any of their cars because I noticed that everything they had online was well over Kelley Blue book value. More

These people train their sales guys to rail customers who are in financial crisis. I am really unsure as to how they sleep at night. Desperation is not something to take advantage of. They do NOT stand behin are in financial crisis. I am really unsure as to how they sleep at night. Desperation is not something to take advantage of. They do NOT stand behind their warranty either. So sad and pathetic. They hurt people, not help people!! Shame on you all that follow these lack of ethics! More

Worst car buying experience ever!!! I was approved for a brand new outlander. I was driving up there to pick my vehicle up the drive was 40 minutes from my house I was 17 min away and was told no one would brand new outlander. I was driving up there to pick my vehicle up the drive was 40 minutes from my house I was 17 min away and was told no one would wait for me to get there which would have put me there 3 min after close. So I had to turn around and go back home. I went up there the next morning when I arrived I was told that I couldn't get the outlander with no explanation. I was put in a Ford SUV that I did not want. I was told GAP insurance was included along with bumper to bumper warranty. When I finally was able to read my contract they charged me for both those. I was never asked if I wanted to purchase these add-ons.. I was also charged a $499 admin fee for what?? After a little research there is no such thing as an admin fee. I specifically told Matt my sales guy I needed an SUV for my business and and four wheel drive because I drive 50 miles one way to work. This vehicle is front wheel drive and I can already tell is not going to drive well in the snow I was hoping to keep my payment around or under what my previous payment was which was 442.00 a month. My current payment on a car I really didn't want to buy is now 496.96 a month. I am a professional auto detailer and this vehicle is literally covered in dog hair from the previous owner. I have detailed this vehicle 4 times and still cant get all the hair out. Frank leta didn't even check this vehicle before they sold it . I found a credit card and food containers from the previous owner when I started to detail this vehicle. The check engine light came on not even 30 miles after I bought it. There is a clicking sound whenever I turn left or right in this vehicle and braking at a very slow speed and the brakes make a very loud noise.. they dealership I work at will fix these repairs because I don't even want to drive up there. But with all these issues my main problem is that it is now Dec 30,2021 and I still haven't received my title.. I have called this dealership 37 times and not one phone call back or when I do call they continually put me on hold over and over again.. After purchasing this vehicle and the experience I feel like I can't ever trust a car salesmen again. I feel like my salesman was only concerned with making a sale. More