Fowler Volkswagen of Norman

Purchased a 2013 Toareg TDI and 2012 Golf TDI being a picky customer Tom and Jimmy were very patient and helped me through the decision process. Rob gave me maintenance information that influenced my dec picky customer Tom and Jimmy were very patient and helped me through the decision process. Rob gave me maintenance information that influenced my decision. Thanks guys. Looking forward to doing business with you again More

I went to Fowler VW on a Thursday to look at two used VW CC's I found on their website. When I arrived I met Travis, who was friendly, and we took one of the two cars for a test drive. We only drove the one CC's I found on their website. When I arrived I met Travis, who was friendly, and we took one of the two cars for a test drive. We only drove the one car because I was told the other one, a year older car, had already been sold. I asked Travis why the older car had been priced a few thousand higher even though they were the same model, trim and similar mileage. He told me there could be several reasons, but no specifics. Anyway, during our test drive Travis said the car hadn't been serviced yet and he didn't feel confident driving it on the highway so my test drive was limited to city streets only. When we got back, I noted one of the front rims was bent and lug nut covers were missing. Travis told me these would be fixed and when the car had gone through service he would call me to set up another test drive, probably the next day. I said sounds great, as I was very interested in the car. Before I left I met John, a sales manager, who told me the car would be VW certified and that would give me a 2 yr/ 24k mile warranty. Friday, Travis called to tell me the car was still not ready and it would probably be Monday before it went into service. On Saturday, I received a message that Travis was trying to get in touch with me regarding the car. I called Fowler and was told Travis was busy, so a sales manager named Dave took my call. He told me the car had been ready since 11:00 am and Travis had called me then. Actually, it was 4:30 pm when Travis called. Dave also told me someone was coming to look at the car at 7:30 and pressured me to come look at it before they got there. He told me I could "hold it" if I put down $500. He also told me the car would be certified, but since it already had 47k miles on it the certification would only give me a 13k mile warranty. I told him I'd see if I could make it. Later that evening, around 8:30, I called again and spoke with Travis. He told me the other people didn't buy the car (bought something new) and I told him I would come Monday morning to test drive the car again. He assured me it would be ready. Monday morning I again went to Fowler VW to test drive the car. Travis was busy, so I was pawned off on another sales person. We took the car for a test drive, but it was obvious the car had not gone through service and was in the same condition as when I saw it on Thursday. During our test drive a loud rattle was coming from underneath the car, which turned out to be a loose under body panel. The rim was still bent, the lug nut covers were still missing, and to top it off there was no gas in the car. Again, my test drive was limited. When we got back I also noted a trim piece on the trunk lid was damaged. At this point I felt like my time was being wasted, but since I was still interested in the car I went ahead and went inside. The new salesman played the usual car sales tricks with me, making a list of the car and all that would be fixed, and getting me to initial I would buy the car if the price was "right." He asked me about trading my car, and I said I was interested but it depended on what I was offered. John the sales manager looked at my car and then the sales guy came back with their offer, which was half of what KBB and every other source showed my car's trade-in value to be, plus they ADDED another $300 to the price of their car to cover the broken trunk trim piece. I was told my car was too high mileage for them to sell, and John told me he "didn't sell cars to Kelley Blue Book" so their pricing didn't matter and they'd have to sell it at auction. I have a friend that's a used car dealer and I knew a car like mine, with similar high mileage, was sold at the local dealers auto auction a couple weeks prior for more than the KBB trade-in price. When I pointed this out to John he had no answer. Without my trade, the price on their car had already gone up $300 to fix the trim piece. But when I looked over the paperwork that was showed me to confirm the VW certified warranty was actually for 2 yrs/ 24k miles, I saw that this car was supposedly already inspected and certified! But one of the first items checked off on the inspection list is any broken trim, which is supposed to be fixed before the car is certified. At this point, Fowler VW was offering a supposedly inspected and certified car for sale with a bent rim, loose under body panel and broken trim piece. The car is now listed on their website for $500 more. And the other CC that was supposedly sold the week before is still listed for sale. It would seem, from my experience, this dealership is not really interested in selling used cars and will waste your time with false promises and questionable sales tactics. And the VW certification is no better than any other extended warranty you could probably get for less money with your financing. Follow up: Purchased a used CC, same year, same model, lower price and with fewer miles at another dealer who gave me twice what Fowler offered for my trade-in, i.e KBB. More

Great professional leadership & sales personnel. Found the vehicle I wanted and great price. I love my 2013 Passat Premium TDI Thank u Fowler VW Found the vehicle I wanted and great price. I love my 2013 Passat Premium TDI Thank u Fowler VW More

I purchased a New Turbo Beetle in August of 2012. I have not been happy with if for various reasons so considered trading it for something different. My husband contacted Mr. Avila and he was sorry but cou not been happy with if for various reasons so considered trading it for something different. My husband contacted Mr. Avila and he was sorry but could only offer us $17,500 trade in value for it and we had paid $26,500 just a couple of months earlier and the vehicle only had 1,500 miles on it. So we took it to Car Max and got a cash offer of $20,000. It sure seems the dealer you bought it from ought to be able to offer you a better deal than a stranger? So just beware they do not really care if they have repeat business or not. He tried to change the numbers around on a couple of different vehicles, but we were still only getting $17,500 for our trade in. I only had one contact with the service department once and they were supposed to check on it and call me right back and I am still waiting. So I am just saying buyer beware and don't plan on them treating you fairly if you aren't happy. More

This was definitely the best car buying experience I've ever had. I went in to test drive a new Passat that I had been researching for months. JR was very friendly and knowledgeable and at no point did I f ever had. I went in to test drive a new Passat that I had been researching for months. JR was very friendly and knowledgeable and at no point did I feel pressured or hurried. I ended up deciding to purchase the car and trade in my previous car. I never had to haggle and they even gave me a fair amount for my trade in. I've bought cars in the past and it always seemed at least a little scammy; this wasn't like that at all! The price they quoted me was the same as vw.com, they got my paperwork done very quickly and the service was just outstanding. I love my car and will probably be buying my next car from Fowler VW. More

I bought a used jeep from this dealer I am happy with my jeep. The people were friendly and enjoyed the visit and buying experience. Now for the bad, though they were really friendly I felt like I was told jeep. The people were friendly and enjoyed the visit and buying experience. Now for the bad, though they were really friendly I felt like I was told things to just make the sale examples told new tires on my jeep but are not new tires and after taking off the spare tire there was a tire plug in the sidewall of the tire which I felt should have been takin care before selling the car. I was also told that the top on the jeep was brand new that they put it on there obviously wasn't brand new. Though I should have been more observant while checking the jeep out......I also feel i should be told the truth like yes you might need new tires by winter and the top is not brand new but in good condition. I also called the dealership to express my concern with there sale tactics and felt that I was brushed under the rug. More

I forgot the name who took my appointment on the phone, but it started with him. He was really friendly and sincere over the phone. Then when when I got to my appointment, Mr. Robert Lackey helped me out but it started with him. He was really friendly and sincere over the phone. Then when when I got to my appointment, Mr. Robert Lackey helped me out. Best customer service I've received at a dealership. Very friendly. Waiting for my service was good too because Mr. Lackey hooked me up and got me a ride to the mall, so I wouldn't be bored. Then didn't have to wait long to get picked back up. My car was ready and good to go once I have arrived back at the dealership. Overall, great experience. All employees were friendly and nice. The guy I spoke on the phone to set up my appointment saw me and remember my name and greeeted me and welcomed me at the dealership. Great waiting area with nice leather couches and LCD TV and complimentary drinks were offered. I reccommend this dealership and in 4 year I would like for them to contact me because I'll be interested in trading my car for a newer model. More

If you need to get your VW worked on, GO SEE Stephanie Stout. Best Service Dept. experience ever. Super friendly (and funny..., bonus). She was all about customer satisfaction. She is my preferable se Stout. Best Service Dept. experience ever. Super friendly (and funny..., bonus). She was all about customer satisfaction. She is my preferable service consultant as long as I'm close to Norman. She's a Pro..., hear me? Pro. The dealership that I purchased my first new car from is in Dallas. Which is some 3 hours away. I had to chose between Wichita Falls and OKC, so I did the requisite internet research and settled upon Fowler. So far every VW dealership that I've been to had a stellar service department, but I still get slightly anxious when going to a new service dept., like going to a new doctor for the first time. Thank God for Stephanie. Totally made me feel comfortable. Couldn't ask for more. Scheduled the 10k mile service for my '12 Touareg, also suspected that one of my tires had a slow leak. Told Steph what I suspected. Said that she'd come get me when the mechanic isolated the problem. I also asked her about how the clean diesel's blue fluid works since I was told that the engine won't start if it runs out. She gave me the skinny on what I need to know, offered to show me how to refill it on the fly (since I told her I was going to be making a serious road trip in the next couple months), and then hooked me up with a jug of blue fluid. Good move. After the mechanics found the nail in my slow leaking tire, they plugged and patched it on the cheap. Such an awesome move. Steph has totally thrown the grading curve on dealer service. She pretty much has ruined it for everyone else. Haha. Definitely going back to Fowler at next opportunity. Thanks, Steph. More

My car has had a couple of flex pipes break. I had it fixed at another VW dealership in town and it broke again. The cost of a flex pipe isn't cheap, but Fowler was 30% cheaper on price AND labor. They fixed at another VW dealership in town and it broke again. The cost of a flex pipe isn't cheap, but Fowler was 30% cheaper on price AND labor. They're always friendly and they understand my concerns as a customer. Rob went above and beyond with my issues to fix them quickly and properly. He was the friendliest service personnel I've had the pleasure of dealing with. Keep up the great work Fowler, and show Cable how it's done. More

My experience with VW was a blessing. I really enjoyed my sales rep (William A.) he truly was a gem. I really bonded with him and he made me feel right at home with a friend. He knew his stuff about the car sales rep (William A.) he truly was a gem. I really bonded with him and he made me feel right at home with a friend. He knew his stuff about the car I bought inside and out. Made a great deal and was extremely satisfied. I'll def. go back! More