Fort Worth Nissan

It was a very positive experience overall. They were friendly and I got to drive the car I was interested in. They tried hard to meet my budget requirements. The process in general was quite fast if I c friendly and I got to drive the car I was interested in. They tried hard to meet my budget requirements. The process in general was quite fast if I compare to what I was expecting. They have a nice First Time Buyer Program. More

Made 3 separate trips to come look at a car. First was during their tent sale, which was understandably busy, so we decided to come back later. Made an appointment with Candice to come look at a car, show during their tent sale, which was understandably busy, so we decided to come back later. Made an appointment with Candice to come look at a car, showed up and were told she was gone for the day and the car we were wanting to look at could not be found. The salesman was too pushy and didn't want to work out a decent deal with us. Just looked at my trade in and said they couldn't give the price which I wanted for it; mind you this was a 3 year old car in perfect condition and always serviced at the dealership. Just wanted to trade it in for a better gas mileage vehicle. The several other dealerships we've been to gave us close to the price we wanted which was slightly more than KBB. These people didn't even try to give me a number with which they were willing to deal, just flat out said no we can't give you that price. We left and Candice called and apologized and asked if we would come back and specifically asked for her next time and verified that the car was still there. Came back and drove around the tiny lot to look for a parking spot and to see if the car was indeed there, if it was we didn't see it in parking lot. Walked into the dealership and was asked if we had an appointment so we said. "Yes, with Candice." The guy walked around looking for her and then tried to call her but I didn't see him speak to anyone while on the phone. He returned and told us she was unavailable, but would be more than happy to show us what we were looking for, but by that time we have had it with this unorganized and pushy dealership so we walked out. Overall, with the 3 separate trips up there, the dealership is tiny, unorganized, and had horrible customer service. The used car sales side looked a mess. The sitting and waiting area looks and feels like you're in line at the DMV waiting to speak to somebody. I don't even know why corporate Nissan lets them stay in business. Oh, and the car that we wanted remained on their website for several weeks afterwards before it was finally taken off. More

We really had a great time working with the Nissan of Fortt Worth Team, They were very proffessioal and very helpful when questions were asked and they helped us work out the best deal for lowes monthly Fortt Worth Team, They were very proffessioal and very helpful when questions were asked and they helped us work out the best deal for lowes monthly payment. More

I was greeted by Fred before I parked the car. He showed me a parking spot and was very friendly. He brought Tanuj. I told them I was on a tight schedule and they did everything they could to help me find me a parking spot and was very friendly. He brought Tanuj. I told them I was on a tight schedule and they did everything they could to help me find the right car. When my husband came the next morning they immediately addressed his concerns. They worked with my questions and mind changes very quickly, courteously and in a fun way. They called and checked on me twice since I bought the car to be sure everything was to our satisfaction. Thank you Fred and Tanuj. Miguel was very kind in finance as well. More

Byron did a great job, however, the "manager" was very pushey and no one could answer my questions to my satifaction. And even though the price was lower than another dealer, the pushy attitude was very pushey and no one could answer my questions to my satifaction. And even though the price was lower than another dealer, the pushy attitude and continued "bulling" turned me off from recomending anyone else. More

A couple of weekends ago my friend and I visited this A couple of weekends ago my friend and I visited this dealership. We drove around this lot a couple of times to find a car that was on the Nissan w A couple of weekends ago my friend and I visited this dealership. We drove around this lot a couple of times to find a car that was on the Nissan website but could not find it. However 10 mins before I made a phone call to make sure that the car was still available and (the OWNER told me word for word) that it was still available. When I first walked trough the door there was a women yelling complaining how they are moving to slow and that she was ready to go. I figured that she was inpatient come to find out she was not the one with the problem. One of the workers asked that my friend and I would stand out in the cold while they get this women her car. Thirty mins later we finally received help from a worker who said that he was looking for the altima that i came to purchase. It took him 15 mins to look for a car in a tiny car lot. He brought me out to show me car that I did not ask for that was a different color, model , and $9000 more expensive:/. He looked at me and said that the car that i wanted was sold this morning. When the owned told me that the car was still available. This is the worst car experience that I ever had will nevvveeeerr go back there again. Or open the junk mail that they send in the mail. I got back online today and the same car is still available. NISSAN OF FORT WORTH SALES FALSE ADVERTISEMENT. More

Long story short... I was a deployed military member that needed a car ASAP so I began my search at Fort Worth Nissan. Bought a 2005 Lincoln Navigator for a reasonable price and was assured that a 140 point needed a car ASAP so I began my search at Fort Worth Nissan. Bought a 2005 Lincoln Navigator for a reasonable price and was assured that a 140 point inspection was done by their service department. 2 Months later I have had to replace a fuel pump $800, air suspension $1200, power locks $350, a starter $300 and last a fly wheel $750 all prices include labor. I contacted and delt with an ELLIOT HOLMQUIST and he informed me that thats what risks you take for not getting the warranty. This dealership had intentions of satisfying the customer their only intention is to make the sale. I wouldnt recommend this dealership to anyone. Miltary personnel if your looking for a car after deployment and need one quick as i did take my advice and go some place else you'll spend more time at the mechanic then you will on the road. More

We live 6 hours away. We found a 2012 Rogue SL on their We live 6 hours away. We found a 2012 Rogue SL on their web site. John Vee was the salesman assigned us. We agreed to the sale price. Emailed a scann We live 6 hours away. We found a 2012 Rogue SL on their web site. John Vee was the salesman assigned us. We agreed to the sale price. Emailed a scanned copy of hte tradein value sheet offered us by the local Nissan dealer. We agreed on the tradein (contingent upon our honesty I am sure) We offered a downpayment via electronic check or credit card. he agreed to run our credit card and remove the car from the website. The next day it was still on he web. We called and asked for a sales manager, got Travis Cardoza, asked why it had not been removed and Why we had NOT recieved a sales contract. ( he Emailed a for internal use only form showing a higher base price but a higher rebate offer and the SAME agreed to price) NOT a sales contract. A week goes by with not a word. Our card was NEVER charged the down payment Nor did we ever get a sales contract. I called at after 5 pm, got a Business Development manager ( Ashley) She was to find out what had happen, the original salesman DID call us at 741 pm and offer his cell ( we were gone), stated he left several messages and was waiting to hear from me. I checked the answer machine/phone. the dealership DID CALL 1 time and left NO messages the whole week. The card NEVER was charged and the car still is on the web. WE chose to do business elsewhere More

Misleading advertising by salesperson (Ashley) and no customer service. Had checkbook in hand to buy a used car and was never shown a car. I purchased a Nissan Altima for my niece to use at college. S customer service. Had checkbook in hand to buy a used car and was never shown a car. I purchased a Nissan Altima for my niece to use at college. She hit a light pole turning the corner and bent the frame. I am in the market for another car for her, using the insurance money plus some. I contacted Nissan of Fort Worth (Texas) regarding an internet advertisement for a used car they had for sale. I called and spoke with Ashley Morrison. Ashley confirmed the car was still available; this was 6:55pm. I made an appointment for 7:30pm. She said that she would get it cleaned up for me and ready for 7:30pm. I arrived at 7:20pm. I was told Ashley would be right with me. I waited 10 minutes and no one showed. I asked again and was told Ashley was in the other new car sales building. I walked over there and asked for her, and waiting 20 minutes. No Ashley. I asked again if she was there. They said to go back to used car building and she would be right over. I walked back to used car building, waited 5 minutes, no Ashley. Finally a salesman asked if he could help me. I explained what was going on. He made a call and said Ashley is in the new car building, and he walked with me back to new car building. He went to get her. He came back and apologized, said she did not have time to see me. He said that the car was loaded on the auction truck today about 5pm and is no longer here. I was not happy, having called ahead to confirm it was available, confirmed appointment, had my checkbook ready, and then given the runaround for 35 minutes, and finally told it was not available and the person I had an appointment with refused to see me. Ashley never came out to talk to me. The salesman got a manager, Nick Carbaciu. He was polite and went to talk to Ashley. He came back and said she had left. He asked the salesman to locate another used car similar and make me a good deal at cost, that he would authorize it. He was supposed to call Lee to authorize it for the salesman. I walked back to used car building with salesman. We waited 10 minutes; Lee was nowhere to be found. Another “manager” was called over. The salesman explained to this manager my situation and this guy was of no help. He explained that “just happens sometimes, not their fault”. I explained that Ashley mislead me about the vehicle being available and then refused to see me when I arrived for our appointment. The “manager” explained that he found customers lied to them more than his employees lie to customers. I found that offensive, given the circumstances, as I was not lying, just telling him what happened to me. I finally got tired of waiting. After 55 minutes, and no used car to show me, I left. They have my number, but doubt they will call me. There is a pervasive customer service problem at this location or within the organization, and this type of teaser advertising to get customers to come to your lot should be illegal or at least prohibited within a reputable company (which I though Nissan was, but not sure anymore). More

Wasted our time. Advertised cars that are not even on the dealer's lot anymore and when you call to ask them they will tell you they still have it just so you will make an appointment to come in and test dri dealer's lot anymore and when you call to ask them they will tell you they still have it just so you will make an appointment to come in and test drive it. Once you get there, a salesman will ask you if you have an appointment with someone in particular and will "try to look for that person," he will come back and say that person is "busy" or "unavailable." This happened to us on 2 separate occasions. The salesman walked around "trying to look for that particular person" when they have a PA system, or picked up a phone to "dial a number" but never talked to anyone. They will then ask if they can have your info even before showing you the car you were coming to look at. After they get your info, they will show you a different car because the car you saw online had just recently sold. It is ridiculous how unorganized they are. How hard is it to be available for an appointment that you've made with a customer. The dealership lot is tiny, there are hardly any parking spots available to park. The Subaru dealership next door gets pissed if you park in their lot. Would never do business with them again. More