Fort Worth Nissan

Customer Service - Larry and Gavin did a good job and were a pleasure to work with. Only reason for not giving a 5: The process for getting a price (them going into a room and haggling/negotiating with were a pleasure to work with. Only reason for not giving a 5: The process for getting a price (them going into a room and haggling/negotiating with the decision makers) is NOT what I consider good customer service - I would rather have a no pressure environment - put the lowest price on the vehicle to start with. Price - As I said above, because of the way the pricing process works at this dealership, I will always wonder if I could have gotten a lower price. Overall - Even though Larry was a brand new salesman, he did his very best, and Gavin filled in gaps and answered the questions Larry couldn't answer. More

Drove 3 hours to by a new car here. Best experiance yet was at Ft. Worth Nissan. Showed up with all my homework done. Told Jason exactly what I wanted & expected over the phone. He delivered & then some! I was at Ft. Worth Nissan. Showed up with all my homework done. Told Jason exactly what I wanted & expected over the phone. He delivered & then some! I will buy here again. James More

We went to Nissan to look at the 370Z and was met by Pete Ballard. He was very knowledgeable and very helpful, he made our buying experience relaxing and stress free. We would definitely recommend both him Ballard. He was very knowledgeable and very helpful, he made our buying experience relaxing and stress free. We would definitely recommend both him and Miquel Ibanez to our family, friends and coworkers. They both made sure all our questions were answered. We left with a new car that we really liked and know that in the future when we need to buy again we will be back to this dealership for help in finding our next purchase. More

This dealership should be very proud of all of it's staff. From Mallory at the front desk, to the sales reps. The all treated me with courtesy and kindness. If you want to avoid all the "wheeling and d staff. From Mallory at the front desk, to the sales reps. The all treated me with courtesy and kindness. If you want to avoid all the "wheeling and dealing" that goes with purchasing a new vehicle, this is the place to go. They are very fair, accommodating, and make sure that you had a pleasant experience the minute you walk in the door. Kudos to Andrew who made my Juke purchase seamless!! I also want to make sure that I acknowledge Nick, Jose, Elliott, and Ron (I think) who I also had contact with. They all were so professional and respectful. You cant go wrong buying a car from this dealership, Nissan of Ft. Worth!! More

Found a 2006 Maxima online with very low mileage for the year. Drove from Dallas to Fort Worth to look at it and the dealership had lost the keys. Two salesmen argued in the middle of the waiting room about year. Drove from Dallas to Fort Worth to look at it and the dealership had lost the keys. Two salesmen argued in the middle of the waiting room about who had lost the keys in front of everyone. 2 hours later the key was made. Between that time, I worked out a deal pending the test drive of the car. I waited another 2 hours for the finance guy to finally get to me. I bought the service warranty based on what I was told it covered. Once I went to Nissan's website, only two of the 9 things I was told were covered are actually covered(I know I should've gotten it in writing)...(brain fatigue from the wait). Overall, my experience was slow, disorganized, and I would never go back to this dealership. More

Our salesman Phil, was Awesome! We bought a slightly used 2012 Nissan Murano. I love it. And our Finance guy ( im sorry I cant remember his name) was great. he called us a few days later to tell us he had fo 2012 Nissan Murano. I love it. And our Finance guy ( im sorry I cant remember his name) was great. he called us a few days later to tell us he had found us a better finance rate- definitely went above and beyond!Great experience! More

This has to be the best car buying experience I have ever had. This is my third Nissan to buy and we are very excited about this car. Though every aspect of the process was great the most satisfying thing had. This is my third Nissan to buy and we are very excited about this car. Though every aspect of the process was great the most satisfying thing is that Tony Hernandez listened closely to what we wanted and sold us the car we wanted and did not sell us something we would just settle for. Thanks again for everything. More

I had just left a honda dealer across the free way from Nissan of FT.Worth, had gotten out of my truck four or five times looking at their cars, not one salesman showed his face to even ask if they can hel Nissan of FT.Worth, had gotten out of my truck four or five times looking at their cars, not one salesman showed his face to even ask if they can help,made the turn around on the free way and saw Nissan of FT.Worth,decided to look at their cars,never looked at Nissan's before,got out some distance from sales office to look at an Altima,looked nice from the out side,then had just sat down in my truck to leave when B.B,[a salesman] showed up asking if he can help,that was less than five minutes after i drove in,B.B. showed me several cars,I told him i would not buy a car without bringing my wife seeing it first,he said that's o.k.take this car and show it to her,she liked the car except for the color,we brought it back and traded it for a stone blue one,before the evening was over we were the owners of a new 2013 stone blue Altima.; More

We bought a brand new Nissan in September of 2012 at Nissan of Fort Worth. Most everything was fine until I got home (480 miles round trip) and noticed the inspection sticker had been put on in April. Nissan of Fort Worth. Most everything was fine until I got home (480 miles round trip) and noticed the inspection sticker had been put on in April. A new vehicle in Texas is supposed to come with a two year inspection sticker. I contacted them right away and they said instead of putting the sticker on when the vehicle is sold, they put them on when they get the vehicle in. So they cheated me out of my two year inspection sticker. I contacted the TX Department of Public Safety by mail and they told me after a couple of phone calls that they were "Sorry but there was nothing they could do." So if the TX DPS can't make the car dealers do right, who can? I think the New Car Automobile Association may have the TX DPS in their pocket. The Chevy dealer in my town puts the stickers on when the vehicle is sold. Both ways can't be right. Here is the regulation: 2 Yr Stickers There is a two-year initial inspection period for passenger cars or light trucks meeting the following criteria: -sold in this state; -has not been previously registered in this or another state; and -on the date of sale is of the current or preceding model year. Reference Transportation Code §548.102. I don't know why a car dealer that pretty much did everything right would take this route and ruin what could have been a clean, honest deal. And I know there are a lot of Christians in this state. There must be Christians working at the dealership and at the TX DPS. Why do they screw people? It reflects badly on Christianity. They offered me a small rebate but all I want is my two year sticker that I paid for. And there's no provision in the regulation for not doing it right and then offering a small rebate. That's all off the wall. Oh, one more thing. At closing with the finance guy I told him to be sure to send the title to the credit union. He nodded knowingly and assured me that they "do this all the time," not to worry. Two weeks later the title arrived at my mailbox. It didn't go to the credit union, their name wasn't on the title as it should have been, nor was my wife's name on it as it should have been. Eventually it cost me another $28 to get that straightened out at our local county courthouse. More

I hate buying a car because of the games and pressure. But Nissan of Fort Worth has changed my mind. No one strong-armed me or bullied me. It was easy and they worked with me. It was a pleasant experie But Nissan of Fort Worth has changed my mind. No one strong-armed me or bullied me. It was easy and they worked with me. It was a pleasant experience. They did what they said they would do and took the stress out of it. This is the way I always thought I should be able to buy a car. What a breath of fresh air! More