Fort Worth Nissan

Misleading advertising by salesperson (Ashley) and no customer service. Had checkbook in hand to buy a used car and was never shown a car. I purchased a Nissan Altima for my niece to use at college. S customer service. Had checkbook in hand to buy a used car and was never shown a car. I purchased a Nissan Altima for my niece to use at college. She hit a light pole turning the corner and bent the frame. I am in the market for another car for her, using the insurance money plus some. I contacted Nissan of Fort Worth (Texas) regarding an internet advertisement for a used car they had for sale. I called and spoke with Ashley Morrison. Ashley confirmed the car was still available; this was 6:55pm. I made an appointment for 7:30pm. She said that she would get it cleaned up for me and ready for 7:30pm. I arrived at 7:20pm. I was told Ashley would be right with me. I waited 10 minutes and no one showed. I asked again and was told Ashley was in the other new car sales building. I walked over there and asked for her, and waiting 20 minutes. No Ashley. I asked again if she was there. They said to go back to used car building and she would be right over. I walked back to used car building, waited 5 minutes, no Ashley. Finally a salesman asked if he could help me. I explained what was going on. He made a call and said Ashley is in the new car building, and he walked with me back to new car building. He went to get her. He came back and apologized, said she did not have time to see me. He said that the car was loaded on the auction truck today about 5pm and is no longer here. I was not happy, having called ahead to confirm it was available, confirmed appointment, had my checkbook ready, and then given the runaround for 35 minutes, and finally told it was not available and the person I had an appointment with refused to see me. Ashley never came out to talk to me. The salesman got a manager, Nick Carbaciu. He was polite and went to talk to Ashley. He came back and said she had left. He asked the salesman to locate another used car similar and make me a good deal at cost, that he would authorize it. He was supposed to call Lee to authorize it for the salesman. I walked back to used car building with salesman. We waited 10 minutes; Lee was nowhere to be found. Another “manager” was called over. The salesman explained to this manager my situation and this guy was of no help. He explained that “just happens sometimes, not their fault”. I explained that Ashley mislead me about the vehicle being available and then refused to see me when I arrived for our appointment. The “manager” explained that he found customers lied to them more than his employees lie to customers. I found that offensive, given the circumstances, as I was not lying, just telling him what happened to me. I finally got tired of waiting. After 55 minutes, and no used car to show me, I left. They have my number, but doubt they will call me. There is a pervasive customer service problem at this location or within the organization, and this type of teaser advertising to get customers to come to your lot should be illegal or at least prohibited within a reputable company (which I though Nissan was, but not sure anymore). More

Wasted our time. Advertised cars that are not even on the dealer's lot anymore and when you call to ask them they will tell you they still have it just so you will make an appointment to come in and test dri dealer's lot anymore and when you call to ask them they will tell you they still have it just so you will make an appointment to come in and test drive it. Once you get there, a salesman will ask you if you have an appointment with someone in particular and will "try to look for that person," he will come back and say that person is "busy" or "unavailable." This happened to us on 2 separate occasions. The salesman walked around "trying to look for that particular person" when they have a PA system, or picked up a phone to "dial a number" but never talked to anyone. They will then ask if they can have your info even before showing you the car you were coming to look at. After they get your info, they will show you a different car because the car you saw online had just recently sold. It is ridiculous how unorganized they are. How hard is it to be available for an appointment that you've made with a customer. The dealership lot is tiny, there are hardly any parking spots available to park. The Subaru dealership next door gets pissed if you park in their lot. Would never do business with them again. More

I went in looking for a Nissan Altima...salesmen wouldn't even let me walk around. I did buy a car and had to go back 3 times to get owners manual. It seemed like they forgot me. Weren't interested in listen even let me walk around. I did buy a car and had to go back 3 times to get owners manual. It seemed like they forgot me. Weren't interested in listening to me.Salesmen are idiots and just want to sell cars,,,not answer questions or help you. I also thought it was alittle much. Never go back here again. Receptionist on text wasn't much better. Poor customer service in every respect. I felt I got the brush off after I bought the car. More

We called Nissan of Ft. Worth to set up a test drive on a Grey 2009 Nissan Rogue. We set up the test drive with Heather, who stated that she was the Head of Internet Sales. We drove 2 hours to test drive the Grey 2009 Nissan Rogue. We set up the test drive with Heather, who stated that she was the Head of Internet Sales. We drove 2 hours to test drive the vehicle and were directed to Cade Payne, who initially seemed very friendly, helpful, and ready to make a deal. Once we arrived Cade attempted to track down the vehicle which we later found out had been sold the previous day. Cade wanted to then show us a Black 2010 that he believed he could get into our previously stated price range. We weren't looking for a black vehicle and were pretty irritated about being misled so we left our information with Cade and he stated that he would let us know as soon as any Rogues in our price range came back onto the lot. This was Saturday and the dealership was closed on Sunday. Monday morning we were ready to look at cars again being that it was Labor Day and a good day to buy. Monday a man named Jesse contacted us and wanted to set up a test drive from a selection of several Rogues that had come in over the weekend. We then contacted Heather again to confirm which vehicles were physically on the lot and ready to sell. Heather informed us that she had 2 vehicles that would be perfect for us. 1- a Blue 2009 Rogue that fit into our price range and 2. a 2009 Grey Rogue but she recommended that we try for the 2010 that was on the lot because she believed it would still fit into our price range. We immediately loaded up into the car and travelled the 2 hours again to Nissan of Fort Worth. We kept in contact with Heather the whole drive periodically confirming that the vehicles were on site. I attempted multiple times to speak with Cade, as I had believed him to be helpful and friendly. Cade never called back or answered any texts that were sent to him, even though he had told me before that phone calls and texts to him were the best way to get ahold of him. Once we arrived on the lot we immediately asked for Cade and were referred to a nice young man that drove us around on a golf cart looking for Cade. Once Cade was located, he could be seen sitting at the side of the dealership with another salesperson smoking. As soon as we neared the door he headed toward the back of the dealership and we never saw him again. The nice young man then attempted to help us the best he could. He did tell us that BOTH vehicles that we had driven to look at had been sold before 9 am that morning. We had been talking with Heather since 10 am and she continually assured us the vehicles were on site. Their excuse for this was that the website was run by a third party company that cannot keep up with the influx of sales of such a high volume dealership. I called BS and accepted the fact that they again were just trying to get us into the door to make a deal. They still had a 2008 and a 2009 they let us drive and wanted us to try to buy. We really liked the 2009 and were ready to make the deal, but when we sat down with the salesperson his manager came out and told us that what we were willing to offer was far too low. I explained to the manager that we had told everyone we had spoken to what our top dollar price was and we were assured that Nissan of Fort Worth had a Rogue that we could get into. He again stated that they could not come off of the price and I thanked him for his time and walked out. Very irritated due to the fact that I was upfront with what I was willing to do as far as purchase price and the dealership was not willing to do the same even though I drove 2 hours twice to try and get into a vehicle. Since then I have had 2 different dealerships with similar cars work out possible deals with me on 2009 Rogues of the same mileage and basic package set up. Very misleading and dishonest sales practices. I would not recommend this dealership to anyone. More

I had a very good experience purchasing a new Frontier Pro-4X Truck on 25 august 2012. All of the sales personnel I dealt with were knowledgeable, efficient and friendly. Pro-4X Truck on 25 august 2012. All of the sales personnel I dealt with were knowledgeable, efficient and friendly. More

My husband and I had a great experience when buying a new Nissan. Gavin listened to what we wanted and showed us a Murano with everything we wanted. We were able to negotiate the price without any hassle a Nissan. Gavin listened to what we wanted and showed us a Murano with everything we wanted. We were able to negotiate the price without any hassle and we purchased the car he showed us and we test drove. Gavin was very professional, knowledgeable, friendly, and extremely patience with us and all our questions. He provided us information without us having to ask and he presented it in a way that was interesting and he was not pushy. His ability to listen to us is one of the reasons we purchased the car that day. He realized that WE are the customer and he made our car shopping experience awesome! We left with a new car at the price we wanted. Our overall experience was great! When it comes time to buy another vehicle we will come to Nissan of Fort Worth and we will ask for Gavin! More

We were met by the Sales staff and subsequently passed to Peter Ballard to work with. We found him courteous, knowledgable, and helpful through every phase of the vehicle purchase. We test drove 2 vehicles Peter Ballard to work with. We found him courteous, knowledgable, and helpful through every phase of the vehicle purchase. We test drove 2 vehicles and viewed a third in order to ensure we purchaed the vehicle that met both our expectations and projected useage. He continued to support us and answer questions even when we were delayed due to Finance resource delays. This was our best Nissan dealership experience to date (2 previous Nissan purchases) and one we can easily recommend in comparison to the previous 2. Peter did an oustanding job More

Everyone we met was friendly and helpful and handled our needs quickly. There were no problems or delays. The entire experience took less than four hours and got us the exact car and price we wanted. Thi needs quickly. There were no problems or delays. The entire experience took less than four hours and got us the exact car and price we wanted. This web site, on the other hand, sucks! I will not use it again. More

The time spent with the dealership was minimum and easy to work with. I told them what i was looking for and they delivered. A+ in my book and will return to purchase more cars in the future. Thanks Nissan to work with. I told them what i was looking for and they delivered. A+ in my book and will return to purchase more cars in the future. Thanks Nissan Of Fort Worth. Yall Rock!!!! Thank You, Jason Leatherman More

Randy was very helpful, very knowledged about the car. We had went in wanting one type of car, and Randy was able to show us a different model that I hadn't considered and we are so pleased with the car. We had went in wanting one type of car, and Randy was able to show us a different model that I hadn't considered and we are so pleased with the car. It made the experience very nice. More