Fort Worth Nissan

Dissatisfied with Service Department I recommended Fort Worth Niisan to my daughter and several other friends as an excellent Nissan Delership to purchase a car. I did this because I had I recommended Fort Worth Niisan to my daughter and several other friends as an excellent Nissan Delership to purchase a car. I did this because I had excellent service there after I purchased my vehicle and have always thought of them as a very good establishment. My daughter has a 2014 Nissan Sentra and it has some electrical issues. She brought it in for servicing and they have informed her that they will need to keep it for several days. However, you are on your own when it comes to getting a car to drive. Her car has an extended warranty and they don't have a loaner for her. In fact she went back today and the person did not even remember her from yesterday. I have never received this kind of terrible service at this Delership. They have a lot of new people who do not care about customer service at all. They are distant and uncaring! When I use to take my car in, I had a service rep (Ron ) who always made sure my needs were met. Obviously he is gone now! More

Outstanding Customer Service Traveled from Tennessee to purchase a vehicle based on reviews and reputation of staff. I had multiple phone calls with Sales prior to arrival and wa Traveled from Tennessee to purchase a vehicle based on reviews and reputation of staff. I had multiple phone calls with Sales prior to arrival and was always made to feel like a priority. The process had no hassle or surprises. I could not have asked for a better car buying experience. I was assigned Lonnie Bell as my salesman. He was extremely knowledge able and patient. I cant say enough about the finance staff as well. They went over my purchase line by line and worked hard to make sure I received the best possible deal. I highly recommend this dealership! More

Service Dept is useless Not going to waste your time or my time writing specifics , just know that 2+ months to resolve a Nissan recall, is ridiculous. I am still waiting on Not going to waste your time or my time writing specifics , just know that 2+ months to resolve a Nissan recall, is ridiculous. I am still waiting on the last guy to call me back when the part arrives, but history shows its not going to happen. At least 3 other service persons have said the same thing. More

New car salesman I purchased my first Nissan in 2013 a Rouge. Loved the car. The salesman, Andrew Sadowski, worked very hard to get me into the car of my dreams. He w I purchased my first Nissan in 2013 a Rouge. Loved the car. The salesman, Andrew Sadowski, worked very hard to get me into the car of my dreams. He was very kind and polite. I asked lots of questions and yet he never seemed to mind taking the time to answer them, so when I decided to trade in I went right back to him. I am now in an Altima. The experience I had with Fort Worth Nissan and with Andrew Sadowski has made me tell all my friends to go there to buy their next car and I know that at least three have. THANK YOU More

Great Service If anyone needs a car i recommend you go see Lonnie. Best service i could get. Gave me no hassle and had me out in my new car. Will definitely recomme If anyone needs a car i recommend you go see Lonnie. Best service i could get. Gave me no hassle and had me out in my new car. Will definitely recommend family and friends. More

Not customer friendly dealer . Won't honor your request. Service completion takes multiple visits. No loyal customer appreciation. Service completion is not even timely and ta . Won't honor your request. Service completion takes multiple visits. No loyal customer appreciation. Service completion is not even timely and takes multiple visits. More

Dishonesty in every element of the sales transaction. 1. I had an appointment with Jesse (sales manager) to purchase the vehicle. I had negotiated the deal via internet contact and made appointment f 1. I had an appointment with Jesse (sales manager) to purchase the vehicle. I had negotiated the deal via internet contact and made appointment for 5:15pm on 4/3. He not only was not available for the appointnment but never came out to introduce himself, apologize, etc. 2. I was told they had the vehicle I wanted. Upon arrival I was told they dont have the vehicle and they tried to upgrade to a completely different model vehicle priced much higher 3. They told me they could not honor the price I had negotated with the interenet sales rep and were unwilling to honor the price until I made phone calls to the internet sales rep department 4. I was given a trainee and the sale took 4 hours when I was promised everything would be ready when I arrived. 5. Upon closing the financing, they put a different figure for my trade in than what we agreed hoping I would not catch it in the paperwork thus giving me less for my trade in than what I had agreed on 6. No one went over the vehicle or its operations with me and by the time they finally got the sale completed, it was after 9pm and they just wanted to get out of there. 7. I was never thanked for my business 8. The dealership tried to finance me at 5.9 percent even though I qualified for zero percent financing. When I told them I was leaving, all of a sudden I got the zero percent financing. The sales trainee was trying her hardest but was hampered by the sales manager and finance person and their bait and switch games. This was a very unpleasant experience and the dealership employees will outright lie to get you in the door. A big fail in ethical business practices. More

Phillip Bergeron is a great salesman!!!! I had a great experience buying my new Nissan. The sales men Phillip Bergeron, was great, helpful, and friendly. He made my experience easy and fast. I had a great experience buying my new Nissan. The sales men Phillip Bergeron, was great, helpful, and friendly. He made my experience easy and fast. I definitely recommend him if you're interested in buying a new car. More

Best Nissan Frontier truck deal and check up service I knew what I wanted inside and out in a Nissan Frontier pickup and Ft Worth Nissan delivered. Best price (after going to several Nissan locations) an I knew what I wanted inside and out in a Nissan Frontier pickup and Ft Worth Nissan delivered. Best price (after going to several Nissan locations) and the truck that I wanted was delivered the next day. Even after a year I get the best check up services there, quick and trusted. More

Stay Away From This Dealership Buyer Beware I had emailed the dealership yesterday and was contacted by Jamie and her about the car a 2011 Nissan Altima that they had online for $11,495 Jamie pr I had emailed the dealership yesterday and was contacted by Jamie and her about the car a 2011 Nissan Altima that they had online for $11,495 Jamie promptly emailed me back and told me that I could come in Tuesday October 14 at 4PM and look at the car and take it for a test drive and set up a deal! She stated that when I arrived there for myself to go to the front desk and ask for her manager Ron Stine and tell him that I was a VIP customer and to give him my name and phone number that way I would not have to go through the whole run around of having to explain what I was looking for again and also about the car that I had inquired about. Her manager Ron emailed me later on that evening and informed me that the car was still available. When I got to the dealership and ask for Ron at the front desk I am told that he is not available so another dealer, Jesus, decides that he is going to take care of the sale. First off it wasn't who I was wanting to talk to and second off he didn't know any of my information so I had to go through the whole spill again. When I went to his desk I had told him that I was looking at the 2011 Nissan Altima that was $11K and that I had a trade in with the Mustang and that was going to be my down payment on the car. So after looking through his computer he was asking me if it was the black or the white one and I told him that it was the black one that was $11k and he said okay let me go grab the keys that way you can take it for a test drive. Got the keys to the Mustang that way they could appraise it while I was test driving the other car. While I was sitting at the desk waiting for him to come back with the keys his personal phone rang. When he got back to the desk before I ever even got to go test drive it he pretty much is ignoring me and decides that he is going to take his personal phone call. After he finally finished with that I walked outside with him and started to look at the car.......and I told him that this wasn't the car that I was talking about because this one had leather seats inside where the other one didn't! He told me well this one and the white one were the only two that I have on the lot! So I proceeded to ask him well how much is this one because the one that I was looking at was 11K and he tells me that he didn't know much this one is but this one and the white one are the only two that I have on the lot! Also this one had 10k more miles on it than the one that I had inquired about! Since I was already there I took it for a test drive and see how it is, still not knowing the price of it mind you not! Take it for a little test drive and go back inside and go back to his desk.......he walks away yet again.....probably the fifth or sixth time at this point and I haven't been there thirty minutes yet!! Comes back to his desk and already has numbers printed of how much it's going to cost me per month and for what time from. Still haven't found out how much this car is and still haven't found out how much my trade in is going to be! So he goes over the paperwork and says that well since you're not doing a down payment your price per month is going to be $325........told him and that's with the trade in? He say's well all we are going to give you for the trade in is $1500 which just floored me! Just by glancing at the paper I also saw that the price of the car that I had test drove was almost $2k more than the price than the one that I was looking at to begin with was never actually told the price of the car! I told him nope that's not going to work I want more for the Mustang and he went on some spill about this or that and I told him that I want my keys so that I can go home.....he said well what will make you happy! I told him that I want at least $7k for the car an of course he says something like well if I can get them to go up to $3500 on the car will that make you happy! Told him yeah sure we will see but I still want more! So he comes back and tells me that he got them to go up to $3500 for the trade in and my car payment would be $291.......I told him you know what that's just not going to work for me I just want my keys and want to go home! He goes on this spill basically about how I am getting top dollar at the dealership and that if I take it home than I am lucky if I get $500-$1k for it! While he's going on his little spill I am looking directly at the paper with the trade in value and it only says $2500 when he directly just told me that I got you $3500 for the car and also I was looking at where they put in the mileage on the paper and it said that it had 115k miles on the car when the car actually only has exactly 84K!! So he goes and talks to his sales manager once again and suddenly they were going to give me $5k for the car and so I sit there and let them bs some more and see what the payments would be and he said well it's going to still be $251 a month for 60 months with a 12% interest rate! I got up and told him that I just want my keys and am ready to take my car and go home! His sales manager comes over and decides to talk to me and goes on the whole what are you looking for what can get you into this car and I ended up telling him nothing and that I just wanted my keys three times!! I felt totally uncomfortable and like something that I didn't want was being pushed on me and I felt that I was being undercut and lied to pretty much the whole time from the not knowing the price, to telling me about the trade in, to lying about the miles on the trade in, to lying about what they were actually going to give me for the trade in, to the dealer constantly getting up and walking away and not saying where he was going, to the lying about having the car but then bringing out something totally different, to the taking a personal phone call right in front of a customer! I felt pushed around and like they were trying to take advantage of me and was in a very uncomfortable situation and there were way too many red flags!! Also the whole time that he was going on about my payments he kept telling me that this would be your price without a down payment and that I could just take the Mustang home instead of even putting it down on the car! This was the most unpleasurable car dealership experience I have ever had! More