Fort Worth Nissan

Had an excellent experience! I was in need of the perfect car so of course I went into Fort Worth Nissan. The customer service I experienced was fantastic! All the employees from I was in need of the perfect car so of course I went into Fort Worth Nissan. The customer service I experienced was fantastic! All the employees from the salesmen to the management were one of the best I've ever had. My salesman was very helpful and made sure all my wants and needs for a vehicle were met. I will forever go to Fort Worth Nissan for all my future vehicles! Thanks! More

Serious Disappoint and Unnecessary Heart Ache Walked in looking for a car. Was told I was approved for a 2015 Kia Sorento with $800 + proof of insurance before they would allow me drive away with Walked in looking for a car. Was told I was approved for a 2015 Kia Sorento with $800 + proof of insurance before they would allow me drive away with the vehicle. After 5 hours (literally I left at 11:00pm) I signed a contract paid the down payment and drove off. They refused to give me a copy of my contract. (This should have been a red light for me) The next while at work I get a phone call from finance manager telling me I was approved but it needed to be in a lesser cost vehicle. To go online and find something and when I get off we can finalize the deal. About 2 hours later I get a call from the original salesman advising this was not the case and that I needed to bring the car back asap. I arrived and was told they would TRY their best to get me approval and in the meantime i could 'borrow' a car from them and they would let me know asap once i received approval. TWO weeks later I get a call advising that after numerous hits on my credit, they were unable to obtain approval for me. The icing on the cake was that I was pulled over in the 'borrowed' car and was advised the car i was driving was a '2013 Nissan Altima' the plates they put on the car were not only expired but for a 2016 Nissan Rouge. Thankfully the police officer believed me that I was in a borrowed car from the dealership and didnt arrest me for fraudulent plates. I called the dealership where i was reassured that it was a simple mistake and they would email a new set of plates. The next day the finance manager called and demanded the car back and gave me a refund for my $800 down payment. The service there was ridiculous and I have never been treated so horribly in my life. I nearly had a mild heart attack at the thought of going to jail for fraud because of this dealership. More

Sales Manager Reneged on a DEAL! "NO INTEGRITY" I had a good deal approved on a 2017 Nissan Rogue Sport for $17,300.00 + TTL. The vehicle was to be titled in Alaska so there would be no local TT&L. I had a good deal approved on a 2017 Nissan Rogue Sport for $17,300.00 + TTL. The vehicle was to be titled in Alaska so there would be no local TT&L. Kelley gave me the deal on-line. She offered $100.00 less than I offered her. Robert was assigned the deal and we agreed on the price, car, and logistics of my friend in Alaska getting his finance through the local Credit Union. I went into the dealership (drove from Arlington) to make sure we had a deal. The shook and agreed. When they contacted my Friend (on the phone) they went up by $599.00. When he asked, they said it was because he was not using Nissan Finance. Nissan Finance was not part of the deal. When confronted with text messages and e-mails they asked me to come back in visit with the sales manager. I believe his name was Mark. (not sure because he did not offer it and when I asked I can not remember what he said) He led me to a back room alone. When I protested he slammed his pen down on the desk and said "Don't yell at me" "This deal is over" and got up. I did not yell I raised my voice intensity a little because I was shocked at the treatment I was getting. I already have two 2015 Maurano's leased from this dealership yet he was manipulating the situation to blame his lack of integrity and desire to renege on the deal on his customer. I will never walk back in that dealership and will never recommend any Nissan to anyone I know ever again. Not only did they lie, but they embarrassed me in front of my friend who's daughter is working on a mission in Houston for Samaritans purse and was so excited to get her first new car! I just received delivery on a new Lincoln MKX for my wife. I will finish this lease and give the car back ASAP. If you need a good deal and a dealership that puts customers first try Hooks Lincoln and you can talk directly with Kip Hooks. Mark Grabovski is a great sales manager and Amy Jones is a great customer service sales person. More

They damaged my new car 2 times I have owned my 2016 Nissan Sentra for less then 7 months (december 9th 2016 to current June 22 2017) and it has been in their body shop 2 times for I have owned my 2016 Nissan Sentra for less then 7 months (december 9th 2016 to current June 22 2017) and it has been in their body shop 2 times for damage the dealership caused. More

Lying Crocks Nissan of Fort Worth TX is hands down the worst dealership I have ever experienced. Not only did I get lied to my face by 5 different employees from s Nissan of Fort Worth TX is hands down the worst dealership I have ever experienced. Not only did I get lied to my face by 5 different employees from sales managers to finance mangers they pushed my deal through after I told them I didn't want the warranty. Told me I didn't qualify for 0% and it was a favor so I would buy their warranty that they tried charging me $3600 for. After day two and another 3 hours for this niggtmare. What they told me could not be done and took five minutes to redo. I'm so pissed that I take my contact and never once was I told take you or goodbye. Now after I'm home a be calmer I'm looking over the contract and these sorry xxxxx jacked my original price of Gap from $400 to $895. I know it doesn't seem like much but its the principle of the matter that they still after everything they did from the beginning. They Still showed nothing but greed and buyers abuse. I will be refunded the difference in the gap price. More

Horrible experience/deceptive *Buyer beware* Always ask for a cash receipt before handing anything cash over to finance managers. I thought I purchased a 2016 Nissan Rouge on Octo *Buyer beware* Always ask for a cash receipt before handing anything cash over to finance managers. I thought I purchased a 2016 Nissan Rouge on October 1, 2016 and it turns out the finance manager pocketed my $3000 cash down payment and never turned in my application for credit. I pretty much drove a car off the lot for 2 months. No one made me aware of the situation till the middle of December when my first supposed car payment was approaching 12/30. Its not ok that I had to call the General Manager Mark Mefford to ask for clarification. He was completely insensitive and said "it happens". In a nutshell they didn't want to give me my money back unless I had a cash receipt. Yes, things were eventually resolved only because I had to contact the OCCC and opened up a case with Nissan Consumer Affairs. It is unfortunate that I placed my complete trust in a company with a good reputation to only be treated like I was the enemy for a thief they hired. More

Totally Unprofessional So! to continue with my previous review, here is what happened next. I bought new nissan rogue 2016, 3 weeks back. In addition to charging me 1427 dol So! to continue with my previous review, here is what happened next. I bought new nissan rogue 2016, 3 weeks back. In addition to charging me 1427 dollars more than what we made a deal on, turns out the car has no state inspection as well. I did not know car dealers could sell you car without state inspection. I went in there today asked one of the service employee who himself admitted it is very very rare and was surprised that they sold a new car without state inspection. And this salesperson "Jesus" keeps telling us that we had the best deal with cunning smirk. And Nissan says, there is nothing we can do since the paper has already been signed. And on top of it, they have not even send us review as of yet. More

Please read all the papers before you sign. I recently bought 'Nissan Rogue 2016 SV' 2 weeks ago. Since it was year end sales, the price was 19948. We tried to talked them down but they wouldn't I recently bought 'Nissan Rogue 2016 SV' 2 weeks ago. Since it was year end sales, the price was 19948. We tried to talked them down but they wouldn't. The salesperson named " Jesus rio " kept telling us that it would be final price including sales tax and title fee. But somehow after very long bargaining, we managed to talked them down to 19700. Thinking its a right price , both party where 'Okay' and was win-win situation, we went to paperwork. We signed everything without any delay. Unfortunately, we didn't look into numbers. Few days back, while I was going back to those papers just to make my financial plans, I happened to notice that they have added sales tax and title fee on to the amount we made deal on. So I called Jesus, the salesperson, told him about the blunders. He asked me to come over so that they can address the issue. So, we went today. We thought it wouldn't be much of problem because everyone on that day knew about the deal. But turns out, the issue can be only addressed by the manager named " Michael Vu " . Since he wasn't there, we waited for him. We were waiting and then Michael Vu storms in with some papers and rudely says " This is the deal we made, you have already signed the papers, Do what you can. Take legal action if you have to ! I don't care!" and leaves! I was in a moment of shock for few seconds. He didn't even bother to discuss about the situation. We trusted Nissan with papers and that was our blunder. Thought we were in better deal and both side were on win win situation. At least I thought so. They charged us US dollars 1427 extra. Horrible! Horrible!! experience!! More

Quote or Advertised Prices Prices not honored, dealer options already added but claimed not in quote and wouldn't remove them. Sales would not compare models, mangers were horri Prices not honored, dealer options already added but claimed not in quote and wouldn't remove them. Sales would not compare models, mangers were horrible More

Bait and Switch Had a written quote and a verification phone call of bottom line cost and when I arrived they were not able to meet either quote and had several addit Had a written quote and a verification phone call of bottom line cost and when I arrived they were not able to meet either quote and had several additional add on costs. After wasting 1.5 hours I left and bought my car with no hassle from a nearby Nissan dealer. More