Fort Wayne Nissan

they have great customer service. thanks to herbie and cindy for both always being so friendly. thanks to herbie and cindy for both always being so friendly. More

Got a good deal on a nice car but the customer service was horrible. I was treated like I was nobody, and felt like I was being taken advantage of because I was a single woman. Will never go there again! was horrible. I was treated like I was nobody, and felt like I was being taken advantage of because I was a single woman. Will never go there again! More

Waiting for an answer on a part I need to fix my air bag I don’t fell comfortable paying for a service before it is done. Kimberly. (I am only mentioning her because I had to to send the message. She did no I don’t fell comfortable paying for a service before it is done. Kimberly. (I am only mentioning her because I had to to send the message. She did nothing wrong) More

Everyone is nice. I was told I needed to prepay for parts and they would arrive timely. I got a call from the Nissan part supplier who told me 3 hours after I dropped I was told I needed to prepay for parts and they would arrive timely. I got a call from the Nissan part supplier who told me 3 hours after I dropped off my car that the parts had just arrived. He told me the day before (when I prepaid over the phone) that they would arrive before I dropped off my car at 8 am. The good news is that the car was fixed. I was quoted 8.5 hours of service time, which thankfully was incorrect and referred to a different model. It ended up being less time and less expensive. Ultimately, this is the Nissan dealership in the area, so your choices for competition are limited. The repairs were completed in a day and below the (overestimated) budget. The average rating refers to parts and estimate. I’m satisfied with the repairs and the pleasant service people. I would prefer more competency in estimating and not to have to prepay for parts. More

Oil change/tire rotation went fine. Wasn’t pleased that only the “assigned” associate could get me checked in so I had to wait while two associates told me they couldn’t help or do any Wasn’t pleased that only the “assigned” associate could get me checked in so I had to wait while two associates told me they couldn’t help or do anything for me. The people I interacted with were fine but the process they use is not customer friendly. More

Was able to get the part my car needed and work completed quickly and professionally only concern is that the alignment and steering wheel is off now that the transmission is replaced quickly and professionally only concern is that the alignment and steering wheel is off now that the transmission is replaced More

Great service always keeping me informed of what is going on with my vehicle every time on with my vehicle every time More

Initial service on my vehicle was performed on 6/23/2022 and diagnosed as a problem with a BLOWER RESISTOR. The part was not available at the dealer and needed to be ordered, service advisor checked, and on and diagnosed as a problem with a BLOWER RESISTOR. The part was not available at the dealer and needed to be ordered, service advisor checked, and one was available at NISSAN parts warehouse, estimated arrival of two weeks. Checked back with service advisor on 7/12/2022 to see if there was any update on the needed part. On checking, the needed part still showed up as being at the parts warehouse. With all the hot weather lately and the inability to use my vehicle air conditioning, there didn't seem to be any indication of resolving this problem in a timely manner. More

Not at all happy with the service. Was not truthful in when questioned about what they were doing. Spoke to the manager Dave about my issues, sarcasm is part of his service. Was not truthful in when questioned about what they were doing. Spoke to the manager Dave about my issues, sarcasm is part of his service. More

Oil change is very expensive; never thought an oil change would cost $65; completely outrageous would cost $65; completely outrageous More