Fort Wayne Nissan

Herbie did a great job. My car was ready and repaired very quickly. I am glad it was a simple fix compared to some i have had in the past. My car was ready and repaired very quickly. I am glad it was a simple fix compared to some i have had in the past. More

I appreciate that Herbie looks into what routine maintenance has been done on my car and letting me know what is recommended/what can wait. Additionally, offering discounts to loyal customers will e maintenance has been done on my car and letting me know what is recommended/what can wait. Additionally, offering discounts to loyal customers will encourage me to continue to come back. More

The service person I dealt with was very polite. I believe his name was Joey Schumm. I believe his name was Joey Schumm. More

Fort Wayne Niesan was very helpful as we are older and just wanted a used vehicle to get around our small town. They were very upfront with us. We enjoyed w pi rking with them. just wanted a used vehicle to get around our small town. They were very upfront with us. We enjoyed w pi rking with them. More

This past experience was nothing but trouble. First of all, my original appt. was August 1 for an oil change and I informed them that our air conditioning didn't work. The part had to be ordere First of all, my original appt. was August 1 for an oil change and I informed them that our air conditioning didn't work. The part had to be ordered and was supposed to be in on August 3rd. No one ever called me to say the part was in. I called three weeks later to find out it had been in for some time, and the service department should have called us. I had to pay for the part at the time of my oil change, unaware of our "bumper to bumper" warrantee coverage. When I came in for the air conditioning repair, I asked the employee whether this was covered under warrantee. He said yes and said he would check on getting a refund on the part we had purchased in advance. I waited three hours to learn that the car wasn't ready, and I would have to take home a loaner car. When I returned the following day to pick up my car I was told I didn't have to pay anything, and I asked again whether we would get a refund for the part. The employee said he would check. After a half hour, at least, he returned to tell me that after "doing some digging" the part wasn't covered, and he proceeded to tell me I owed $210.00 for labor and costs for additional parts. Needless to say, I was very upset. I will say the employee was very professional and understood my situation. Both days I was there, he was running around constantly helping customers. After discussing this with my husband, he spoke to someone and hopefully all has been cleared up. You have most likely lost a customer due to all this mess. More

The Service attendant, Joey Schumm, explained everything thoroughly. He took the time to tell me what I could expect in repairs. Also was thoughtful of us personally seeing that we were older. Good job Joe thoroughly. He took the time to tell me what I could expect in repairs. Also was thoughtful of us personally seeing that we were older. Good job Joey More

brought my car in for a simple oil change and the tech did not put the filter on tight enough. hope the is no damage to the engine since it appears the car lost a good amount of oil did not put the filter on tight enough. hope the is no damage to the engine since it appears the car lost a good amount of oil More

Keaton and team did a quick and excellent job installing my new transmission. Great doing business with them. my new transmission. Great doing business with them. More

I’m glad they got me in however on the phone I was quoted $8.99 for battery and $248 for new key fob. I specifically asked if that included the activation cost and was told “Yes” however when I got the bill $8.99 for battery and $248 for new key fob. I specifically asked if that included the activation cost and was told “Yes” however when I got the bill to pay it was $488!!! That’s double what I was told!!! More

Extremely dissatisfied spent 5hours, was told technician was working slow. No respect for customer time. was working slow. No respect for customer time. More