Fort Wayne Nissan

I have had bad experiences at Nissan service in the past, I only go here when am told that the dealership are the only ones that can work on my car because it is Nissan. For 2 days that my car was there the I only go here when am told that the dealership are the only ones that can work on my car because it is Nissan. For 2 days that my car was there the battery was changed which I paid for and I have been told that they have not been able to find what the problem was. The advisor I was working with told me the technician took it for a drive twice after checking transmission etc. and never found the problem. He too drove around when I went to check on the car after 2 days of it being there. As soon as I left the parking lot to join lima to go home in the car, I knew my car still had issues. Nissan works on cars, how can they drive my car that is jerking and not notice there is no speed and the car jerks when accelerating after a stop. Those 2 days I was there if I did not call they wouldn't call me or there was a reason I couldn't be reached but no missed call or message left. When I got home and took a close look at the receipt, it says I declined inspection which is a lie. My car was towed Saturday after they had closed, and it wasn't running, I had made an appointment for Monday because I had taken it there the week before and they said I need to bring it in when the technician who could look at it was around. How can I decline inspection? My car wasn't running when I took it in and I am nervous to drive it with issues. I was there Monday evening asking about my car because no one picks the phone or tries to call back. Again, I was there Tuesday evening asking what else can be done and the advisor says nothing because they used what he called a TCM to check my transmission and they did not get anything wrong. He brought it after a test drive and said he doesn't feel anything wrong and it wasn't jerking anymore. It is doing the same thing even worse than the first time I took it to them. If there was another Nissan service dealer in Fort Wayne, I would go. My experiences have never been the best here. I am still trying to get hold of the manager to help me with the service and today he wasn't there. I just want my car to be looked at and problem resolved and honest information given because it could get worse and get me or family in a dangerous situation when driving it. More

Everyone at Nissan Service are very nice and professional. I especially like that you have a shuttle service - they took me to Hall's Diner while my car was being serviced and then picked me professional. I especially like that you have a shuttle service - they took me to Hall's Diner while my car was being serviced and then picked me up when it was done. Very nice service. My oil change and tire rotation (and diagnostic) were done in little over an hour. Great service. More

Great people who cut straight to the chase and were very helpful in our search. Thank you all! helpful in our search. Thank you all! More

Great friendly service. Nice selection of cars.Took a while to get deal done but finally finished it.Now let’s see how good service is. Nice selection of cars.Took a while to get deal done but finally finished it.Now let’s see how good service is. More

I had an appointment at noon. Left it there 2 and 1/2 hours. Came back had not even started on it. I said...I’m taking it and going home. Was told it would take 10 minutes to Left it there 2 and 1/2 hours. Came back had not even started on it. I said...I’m taking it and going home. Was told it would take 10 minutes to check it out. It took 20 and I stood there and waited. Appointments mean you have an assigned time and it will be looked at. Extremely frustrating. I am 25 miles away one way. This needs fixed. More

It was way over price for an oil change and a tire rotation. I feel like I was taken advantage of because I don’t know about cars. I will not be coming back rotation. I feel like I was taken advantage of because I don’t know about cars. I will not be coming back More

I am not sure what to say. The people at the dealership were nice and good service. The people at the dealership were nice and good service. More

It was a good experience. They treated me with respect and were kind. They did good work on my vehicle. They treated me with respect and were kind. They did good work on my vehicle. More

I would use Ft. Wayne Nissan again. Bought my last two cars from them. Good service when I needed my car worked on. Wayne Nissan again. Bought my last two cars from them. Good service when I needed my car worked on. More

They were all so kind and helpful. They didn’t rush me and made me feel like my time was just as important as theirs. They didn’t rush me and made me feel like my time was just as important as theirs. More