Ford of Londonderry

Brought my F150 for check engine light and fan running. Paid 2k to have fixed. They told me it would be done in a day. I never got an update call and I never got called when truck was done. After payin Paid 2k to have fixed. They told me it would be done in a day. I never got an update call and I never got called when truck was done. After paying 2k Check engine light still NOT fix, auto staters not working and the Engine auto shut off at Stops doesn’t work after he told me what they did would resolve these issues. I went back and they want to charge me another $2400 to replace Cat converter which was on the code reading originally. I said xxxx NO. Then service guy says I’ll send it to another guy go fix it. He says my cost $750. Leave it and I’ll send it. Then he comes back tells me to go myself instead. Well then I find out he was charging me more for the repairs that should have been done originally and then the other guy was charging me Ty o fix what they couldn’t. I’ll NEVER RECOMMEND this dealership to anyone and will make sure everyone knows they sell me on things and couldn’t fix issues but wanted to over charge me again. Given this dealership’s service department one star is over what I would call honest worthy experience well done quality work by any means. Never again will I come back after spending 2k and an unsatisfactory unfinished service experience. Best part is the guy was selling me that what they charged in work was to prevent my engine to blow. Seriously!! Unbelievable. Zero rating and service More

Had a great buying experience working with Bob Morissette in the purchase of my 2024 Ford F150 Raptor. Would highly recommend Ford of Londonderry if you're looking to purchase a new vehicle! in the purchase of my 2024 Ford F150 Raptor. Would highly recommend Ford of Londonderry if you're looking to purchase a new vehicle! More

Will not bring a vehicle here again. I brought my 2019 Lincoln MKZ in due to knocking/noise coming from engine. Initially told oil was not full - they changed the oil and charged me. Noi I brought my 2019 Lincoln MKZ in due to knocking/noise coming from engine. Initially told oil was not full - they changed the oil and charged me. Noise remained, got louder. Brought back, service mgr. said bad flexplate - covered under special warranty. He said he was surprised the tech didn’t catch it. Waited a week for torque converter to arrive, then told to drop off on Tuesday and they would fix the car on Wednesday. I called on Thursday to check on status, they said it would be done Friday. They called on Friday to say seals needed 24 hours to cure, so it would be ready on Monday. They called Monday saying it needed another part and would be done by noon on Tuesday. They called at 2:00 on Tuesday to say it was out for test drive and they would call back in 20-30 mins. I called an hour later and was told the test driver was in a meeting with the keys. 30 mins later, they called and said it was done. Went to pick it up and the drivers door interior was filthy - grime on door handle and boot marks all over it. I was also told they’d provide a loaner, but at time of repair told they had none available for a week. More

Great Customer service, great sales team, easy financing very accommodating would refer to others and do very accommodating would refer to others and do More

An awesome buying experience. Daryn was very easy going and no high pressure sales tactics. Daryn was very easy going and no high pressure sales tactics. More

This will be the 3rd truck I have bought from them and have never been disappointed. have never been disappointed. More

Roughly 6 years later, I am back writing another positive review for Bob Morissette and Roger over at Londonderry Ford. In 2018, Bob helped me get into one of my bucket list cars (Shelby GT350), the process review for Bob Morissette and Roger over at Londonderry Ford. In 2018, Bob helped me get into one of my bucket list cars (Shelby GT350), the process back then was very smooth and drama free. He was amazing with my kids and the whole experience was great. After a sour experience building a custom truck at another dealer in 2022 (never even arrived), I just bought what was available. Fast forward to 3/24, I found out the Ford was bringing the Raptor Ranger to the states. I reached out to Bob midafternoon on a Friday in March after reading an article, my son and I went to the dealer the following morning and custom build our Raptor. almost 3 months to the day, we took delivery (last night). Bob was awesome for the entire waiting process, he was keeping me in the loop, ensuring me that things were progressing, answered every one of my annoying paranoid questions and that because he had the allocation, the truck would indeed arrive when he promised it would. It arrived just as Bob said it would. When we arrived to pick the Raptor up, Bob was amazing with my son just like last time and even Roger went above and beyond with my son during the purchase process. That speaks volumes to me about the character of an individual and this is why I continue to be pleased with everyone at Londonderry Ford. Bob, thank you again for another bucket list vehicle for me, I've been waiting patiently since 2009 for my Raptor. More

Asked for several repairs to get car to pass State inspection, alignment, subframe adjustment, and correction of “Service AdvanceTrac” warning. Cost estimation was unreliable; failed to provide a writ inspection, alignment, subframe adjustment, and correction of “Service AdvanceTrac” warning. Cost estimation was unreliable; failed to provide a written estimate, original oral estimate of $800 grew to oral estimate of $1200. Asked to pick up car two weeks later and bill was $1450. Inspection sticker was absent. Service agent explained that inspection was performed but the car didn’t pass because the “Service AdvanceTrac” was on. Couldn’t correct warning light because it needed alignment and alignment couldn’t be performed because jam nut and tie rods were too rusty. No evidence was available to demonstrate that alignment or inspection were attempted. They recommended that we spend another $1000 to replace tie rods and fix rear toe adjustment bolt that was broken, and maybe that correct warning light, but no guarantee. Took car home and found that they had sheared adjustment bolt themselves, applying impact wrench without penetrating oil -common sense mechanics. Was assured that if alignment parts were fixed elsewhere, they would perform alignment without charging us again. They did adjust the subframe that we had botched when we replaced it at home. Owners of older cars need to understand the cost of repairs versus the advantage of trading up. And dealer should make clear when repairs are to be completed at a fixed price versus a time and materials basis with no guarantee of successful completion. We’re left with the decision to litigate small claim or walk away, never to return. Sorry for the negative review, but hopefully both the customer and the dealer will learn something. More

Great staff. Made my experience very easy. Assisted me in choosing the right model for my needs. Easy financing. Love my new Ford Bronco !! Thank you guys !! Made my experience very easy. Assisted me in choosing the right model for my needs. Easy financing. Love my new Ford Bronco !! Thank you guys !! More

Without a doubt the easiest car buying experience I have been a part of. My purchase with Ford of Londonderry was quick and stress free. been a part of. My purchase with Ford of Londonderry was quick and stress free. More