Ford of Latham

This place a has the worst customer service I have ever dealt with everyone seems to be bothered doing their jobs No one can return calls including managers They can’t even return calls to schedule service dealt with everyone seems to be bothered doing their jobs No one can return calls including managers They can’t even return calls to schedule service appointments This place needs a complete staff overhaul maybe then then could actually answer the phone and I wouldn’t have to leave messages that my call wouldn’t get returned anyway More

I bought a used car from Ford of Latham that lasted 10 months/4,000 miles before the power steering went out. I contacted Ford Latham to set up a service appointment, but my calls and emails were never re months/4,000 miles before the power steering went out. I contacted Ford Latham to set up a service appointment, but my calls and emails were never returned. I spent thousands of dollars at a certified Buick dealer and was without a car for over 2 months, but no one could fix the car. Eventually I got in touch with Ford of Latham, and they agreed to buy the car back for less than a quarter of what I paid. Their reasoning was primarily “all of the damage” –a few scratches and dents that were present when I bought the car 10 months ago. I have pictures, video, and their original CarFax to prove it. They then said they couldn’t print the check until the next day but assured me that they would print and mail the check first thing in the morning and send me a confirmation. They didn’t. When I emailed them that afternoon, they said that the check “just got printed” and was being put in the mail. I waited a week but the check never came. After multiple emails and calls, I finally received the check when my partner went to the dealership and asked for it in person. More

Went in to buy my Kia Sorento. Initially it looked like a decent car. However, we looked a the car at night time and the dealership forgot to mention the huge scratches on back of Initially it looked like a decent car. However, we looked a the car at night time and the dealership forgot to mention the huge scratches on back of the car, including a small crack, as well as a big chunk of the plastic part of the mirror missing. The sales person William was very nice however the financing individual was very rude and unprofessional when I did not agree with his recommendations. More

Service department is horrible. My 2022 explorer had transmission replaced last month. I had to wait since Jan 2023 to get it replaced. Got the car back and still have the same prob My 2022 explorer had transmission replaced last month. I had to wait since Jan 2023 to get it replaced. Got the car back and still have the same problem with the transmission. Car has been back at the dealership for 10 days and they have not even looked at it yet..excuses are supply chain,limited employees and misplaced transmission. You call or email and they don't answer. Car is still there and no contact from the dealer More

NYS inspection first charged $655 for EVAP leak came back now $2800 Arghhh!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Ouch Baby now $2800 Arghhh!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Ouch Baby More

Update 3/9/2023 I am adjusting this Review as an update for services performed after some things fell through the cracks during the sales. A few weeks ago The General Service manager reached out to me vi for services performed after some things fell through the cracks during the sales. A few weeks ago The General Service manager reached out to me via phone to discuss the problems I had during my initial sales and follow up. Thomas was a truly awesome manager and customer service oriented person. He understood my concerns and how I felt and promised to resolve the issue within an agreed upon time. he set up the appointment made sure everyone on the team was aware of the work that was going to be done and even provided me with a loaner car for the day. When I reached the service center the staff was extremely nice, friendly , customer driven to assist and take care of you. I left the car and headed home. Several hours later i recieved a call that my car was finished and I could come pick it up. When I arrived the car was clean shiney and smelled incredible from the permaplate. The service department is outstanding in their handling of customers, their knowledge and friendliness certainly will instill the kind of trust and loyalty that so often goes unmentioned or corrected after an issue. I want to thank Thomas and the staff at the Service Department for taking the time to put my mind at ease and resolving this issue. You've earned my trust as well as my appreciation and loyalty. Thank you Michael. More

I ended up sitting at a salesperson's desk by myself, with very little communication to start as the salespeople were more interested in talking to another couple who were there at the time picking up th with very little communication to start as the salespeople were more interested in talking to another couple who were there at the time picking up their vehicle, and while I was the only other customer at the time in the office. Did not feel like they were paying attention to what I was saying or what I went in for when I was asking questions. They ended up running my credit twice, when the second time was not authorized and not needed for anything. They could not provide answers to questions and brushed off other questions with answers that could not be backed up with any detailed information aside from "that's what the regional manager said." When I spoke to my bank about loans/rates, since they were better than what the dealership could offer, they raised up that many of the bank's customers had similar bad experiences at the dealership. Bought my old vehicle from here, but the staff has changed since then; I did not purchase anything and will not come back for any future vehicles. More

The dealership worked with my bank to get me into the vehicle that I had been dreaming about and made the dream come true for me !! The sales rep was both knowledgeable and helpful and I thank them from vehicle that I had been dreaming about and made the dream come true for me !! The sales rep was both knowledgeable and helpful and I thank them from the bottom of my heart ! More

We brought a suv from them , 30 days later brakes went and shock went,service sucks. and shock went,service sucks. More