The dealership accommodated my need for short notice appointment, staff was available to assist me with my appointment upon arrival. Further, I receive a detail estimate of the cost of the service. Lastly, the work was completed in a timely manner.

The truck was in for a front axle seal repair. That wasn’t done. Miscommunication with the advisor. I updated the app and he didn’t get the message. So it took an extra day. Now my truck is having issues with the 4 wheel drive. The day after my front axle had work. Coincidence? Could be. I have always been happy with this dealership. I will keep using their service.

I had an appointment for oil change and to install a console vault. I was kept updated by txt with video of inspection of my vehicle. I was very happy with the quality of work.

I had a great experience at Ford of Latham. From start to finish, the staff was friendly. Nathaniel, George Singer , Michael D are professional, and truly helpful. They took the time to answer all of my questions, explained everything clearly, and never made me feel rushed or pressured. The process was smooth, efficient, and stress-free, which made a big difference. You can tell they genuinely care about their customers and take pride in their work. I highly recommend Ford of Latham to anyone looking for great service and an overall positive experience. I’ll definitely be returning in the future!

Pleasure to deal with on service and I got a good deal when I bought my explorer.

The service team were great, even the gentleman who met us as we entered the garage was kind and so courteous. All I remember was he was very tall, great guy