Ford of Latham
Latham, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 AM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I left 3 messages to get an update on my vehicle and never had 1 call returned never had 1 call returned More
My service was the best! Brian at the desk was great and Mike, shuttle driver was such a pleasure. I could not have been more pleased. Brian at the desk was great and Mike, shuttle driver was such a pleasure. I could not have been more pleased. More
Very honest no pressure and pay attention to detail I will recommend them to family and will be a repeat customer will recommend them to family and will be a repeat customer More
Service was very good ,but only 1 inspector on duty and DMV site was down making it a long wait. Same thing happened again with DMV Saturday when I had my trailer inspected. DMV site was down making it a long wait. Same thing happened again with DMV Saturday when I had my trailer inspected. More
Went in for oil change at 8 am and no service person called to tell me the status. Called at 2 to inquire and received no response but was told a shuttle was on its way. Kept calling up to 430. No on called to tell me the status. Called at 2 to inquire and received no response but was told a shuttle was on its way. Kept calling up to 430. No one called back and I got a ride to the dealer. The Service manager ignored me acted like he didn’t know the situation although he was left several messages. The only thing that they did which was good was discounted the service but gave no explanation. The service technician did apologize while the service manager sat there and never apologized. I was very disappointed in the dealer and surprised cause usually they provide Exceptional service don’t know what exactly is going on up there. I’m concerned and hope that they did the service that I brought it up there, but I don’t know. More