Ford of Latham

If I could leave zero stars, I would. Our service was awful. I brought my car in to have a repair done that was covered under the warranty. They had my car for 3 days and did not even loo Our service was awful. I brought my car in to have a repair done that was covered under the warranty. They had my car for 3 days and did not even look at it. In those 3 days no one called us to let us know what was going on, even after I called several times and left several messages. I picked up my car after the 3 days with absolutely nothing having been done to it. I don't think it ever even left the parking spot it started out in. Unless there is some extreme change to the way we were treated, I would never return to Ford of Latham. More

Horrible service department and manager. .water pump breaks at 33k miles and they wouldn’t back up their product .water pump breaks at 33k miles and they wouldn’t back up their product More

Very disappointed in this dealership. Only had one key available, asked for a second one, first told it came with only one, but when my husband challenged the manager, Trevor, he said tha Only had one key available, asked for a second one, first told it came with only one, but when my husband challenged the manager, Trevor, he said that he would have another one made for us at their cost. We bought the car on 4/4, have not heard back from him. I also have been texting our salesperson, Nat, since Saturday and he has not called me back, just to let me know the status of the key. Additionally he never called me back to say thank you for buying the car, since he was not even there when we picked up the car on Friday 4/4. Not satisfied at all. We spent over 30K for this car, but no one seemed to be pleased with the sale. No one even showed us all the different options on the car. Very slow to act and we do not have time to waste sitting around waiting for them to help us. This process just took way too long, and we still did not get everything we needed. Very annoyed and disappointed in the service. More

Service was very good. People were polite and friendly. Place was spotless. Was very happy with my outcome People were polite and friendly. Place was spotless. Was very happy with my outcome More

Great professional service always. Knowledgeable people and a beautiful shop. They have serviced my Lincoln Continental since new. Never a problem. Knowledgeable people and a beautiful shop. They have serviced my Lincoln Continental since new. Never a problem. More

pick up and drop off is really really helpful. I would use it again or the mobile service. only thing i would point out is my tires were rotated but air pressure never checked. both rear wheels we I would use it again or the mobile service. only thing i would point out is my tires were rotated but air pressure never checked. both rear wheels were 20lbs low, light was on when i got in it... More

Richie was great for me right in at my 11 time and I was on my way 30 minutes later. He expressed interest in monitoring the bummer repair that is slated to occur in a couple of weeks as well. Great custome on my way 30 minutes later. He expressed interest in monitoring the bummer repair that is slated to occur in a couple of weeks as well. Great customer seevice More

Service advisor was pleasant on the phone but the lack of assistance from any other member of the dealership team was much more than a disappointment. Major mechanical issues rendered the vehicle un drivable assistance from any other member of the dealership team was much more than a disappointment. Major mechanical issues rendered the vehicle un drivable, There was zero help in assistance with repairs expense wise, which was more than a disappointment considering the vehicle was purchased Eight months prior from your dealership. When placing calls to the sales department, multiple calls and voicemails were made and left with NO RESPONSES from anyone that I attempted to contact. I had to reach out to the service department and ask them to speak to sales and after Service made contact they still refused to contact me and service had to call me back to give me their response. My entire experience has been more than negative and disappointing. After receiving confirmation that I would be receiving NO assistance in any shape I had my vehicle transferred to another dealer and they resolved my problem with assistance. Very dissatisfied with Ford of Latham! I would not recommend purchasing from this dealership More

I would like to commend Dan Manetti at the front desk. He took the time after my service to help me with a problem with my GPS. He was knowledgeable, professional & considerate. Dan is a definite asset to He took the time after my service to help me with a problem with my GPS. He was knowledgeable, professional & considerate. Dan is a definite asset to your business! More

I was overcharged for the services provided. Charged twice as much as my receipt was for. Called and left 2 voice messages and several emails, no response. Charged twice as much as my receipt was for. Called and left 2 voice messages and several emails, no response. More