Ford of Latham

Dealership was new and modern but an oil change and inspection took almost 2 hours with no other people waiting in the waiting room inspection took almost 2 hours with no other people waiting in the waiting room More

They were very helpful friendly accommodating and efficient. I was very pleased with the service. efficient. I was very pleased with the service. More

December of 2023 my boyfriend and I drove all the way from New Jersey to this dealership to buy our truck, which was 2 and a half hours away. They said it was certified pre-owned vehicle. 2 months after from New Jersey to this dealership to buy our truck, which was 2 and a half hours away. They said it was certified pre-owned vehicle. 2 months after buying this truck the glow plug went .Not even 6 months later the exhaust sensor went. When we called them they told us there was nothing they could do for us. When we took our truck to the shop we found out there were more problems than just the glow plug , the rear main seal was leaking , and the left rear axle seal. 2 months later the WHOLE breaking system went . When I tried to get in contact with a manager again they would not answer. Also every sales person we had doesn’t work there anymore, a little weird right???? Beware of their ‘certified pre-owned’ vehicles, do your research!!! More

Had an appointment at 8:15 am truck never got diagnosed……picked up at 3:45pm. I will not return for any work and I purchased the truck from them in 2021. diagnosed……picked up at 3:45pm. I will not return for any work and I purchased the truck from them in 2021. More

Nice new facility and comfortable waiting area. Convenient location and friendly staff. My dealership of choice. Convenient location and friendly staff. My dealership of choice. More

Well not sure how this was convenient for me. The technician was late and then arrived without proper tools to complete the oil change and tire rotation. I will not use this service again. The technician was late and then arrived without proper tools to complete the oil change and tire rotation. I will not use this service again. More

Absolutely worst dealership and service department I have ever dealt with. Did not purchase vehicle there because staff were so rude purchased vehicle somewhere else. Brought new vehicle there to address rec ever dealt with. Did not purchase vehicle there because staff were so rude purchased vehicle somewhere else. Brought new vehicle there to address recalls and after four days of leaving messages and two missed deadlines (told twice vehicle would be done but app shows vehicle never moved) was informed that the dealer did not have the technical know how to complete the recall and to pick it up and bring it to another dealer. Do not waste your time or energy otherwise you will be without your vehicle or have any status updates for a while. More

Kept me up to date from start to finish . Brian explained everything very clearly thanks Brian explained everything very clearly thanks More

After buying my excellent 2023 explorer 4+4 XLT. Other than a great sales person,Bob Jackson.I will never return to New Latham Ford for any service at all.Henry would have Fired every service personn Other than a great sales person,Bob Jackson.I will never return to New Latham Ford for any service at all.Henry would have Fired every service personnel by now.Good Luck Bobby. More

Love the new digs! Service was phenomenal!! Left my vehicle, telling them I needed it by 11. Received a call before 10 that my truck was ready to be picked up! I really Service was phenomenal!! Left my vehicle, telling them I needed it by 11. Received a call before 10 that my truck was ready to be picked up! I really felt that they valued my time as a customer. Thats pretty important to me. Great Job Ford of Latham!! More