Ford of Latham

I brought the vehicle in for a recall was told it would take a half hour but could take longer on the phone. When I got there I was then told min hour and I was waiting there I said please don’t do anythin take a half hour but could take longer on the phone. When I got there I was then told min hour and I was waiting there I said please don’t do anything other than the recall ok no problem I was told we will get you in and out asap an hour later I get a text with a video all my tires pre off he is trying to sell me breaks on the rear an oil change and filled my washer fluid with xxxx when all I use is rainx and they new I was sitting there . I specifically said warranty work only that I didn’t want to sit there all day would have given a much better review if you could listen to the customer More

They were friendly and greeted me within minutes of my arrival. The work they did was done within a reasonable time and professionally. arrival. The work they did was done within a reasonable time and professionally. More

I paid to have tires rotated,they were not rotated and my tire pressures not checked,they were all different when I came in and the same when I left tire pressures not checked,they were all different when I came in and the same when I left More

Excellent service. Oil, Filter and recall. Work was done and I was on my way. The new facility is very nice. Oil, Filter and recall. Work was done and I was on my way. The new facility is very nice. More

Longer wait than usual but waiting room very comfortable. That’s all I have to say That’s all I have to say More

Had to return for follow up service after my initial warranty work was faulty. Tech failed to properly reconnect door locks and could not lock front doors. They resolved the problem but it required me warranty work was faulty. Tech failed to properly reconnect door locks and could not lock front doors. They resolved the problem but it required me to drop off the vehicle for another day of follow-up work. More

Brought my car in for brake replacement, oil change and inspection. Couldn’t perform inspection as was told machine was down. Brought vehicle in a week later for inspection and was told my car may be lea inspection. Couldn’t perform inspection as was told machine was down. Brought vehicle in a week later for inspection and was told my car may be leaking oil and should have a diagnostic performed to identify issue. Paid online before picking up vehicle, and when I picked up car at dealer there was no notes on what was found during diagnostic check to see if there’s an issue that needs to be fixed. Either paid for a service that wasn’t performed or they didn’t record what was found and couldn’t return my money as I pre-paid. I have brought my vehicle to Latham ford for 10 years for service and after this experience I will never go back. I also sent a follow up email to the service department and have received no response. Very disappointing. More

Latham Ford the best to go for a vehicle and to get it service. I'm on my 3rd vehicle from the dealership. I got 2 ford's trucks and 1 Ram truck. If I get anymore truck it will come from Latham Ford. service. I'm on my 3rd vehicle from the dealership. I got 2 ford's trucks and 1 Ram truck. If I get anymore truck it will come from Latham Ford. More

Dan has been great to work with on all of our fleet vehicles that we have. His communication has been great. vehicles that we have. His communication has been great. More

Kate was very kind and answered all of my questions. The work was done early. The work was done early. More