Ford of Latham

Dealership advertised an abnormally low price on the car, then when presenting the financing offer, presented as if it were $3000 down and added $3000 of scam addons. Nitrogen for $800, paint protection for then when presenting the financing offer, presented as if it were $3000 down and added $3000 of scam addons. Nitrogen for $800, paint protection for $800, and prepaid maintenance. More

We brought our Explorer ST in for a recall repair. We worked with both Brian Charron (service) and the service manager (Bryan Cates). Both were very good. Although the recall repair was a fairly le We worked with both Brian Charron (service) and the service manager (Bryan Cates). Both were very good. Although the recall repair was a fairly length and involved repair, they took care of the repair very quickly, kept me informed of the progress and did a great job. We split our time between Florida and upstate New York. We spend most of our time in Florida and have a very good dealer in Florida, but we were looking for a Ford dealer that we could trust and count on in the Capital District area. We have been to several Ford dealers in the area, but we will definitely be going back to Ford of Latham from now on. We were very impressed with the dealership and the people working there. We would highly recommend them. More

Nothing blows my socks off when I come here. I have to call three or four times before I can get a person on the phone. When I go pay the girls miserable and Awkward silence. And when dealing wi I have to call three or four times before I can get a person on the phone. When I go pay the girls miserable and Awkward silence. And when dealing with a service rep it takes 15 minutes just to put a coupon on. I am not impressed at all, and if it wasn’t over convenience, I probably wouldn’t be coming back. More

vanessa spearheaded the resolution of a recurring A/C problem and Brian followed through with all service techs. The loaner certainly was a plus!!! problem and Brian followed through with all service techs. The loaner certainly was a plus!!! More

Grayson Boswell was an excellent salesman. I rate him 5 stars +++++. Grayson went above and beyond to help us with getting our new car and also explaining everything about it to us. He was ver I rate him 5 stars +++++. Grayson went above and beyond to help us with getting our new car and also explaining everything about it to us. He was very pleasant to deal with and answered all my questions thoroughly. Grayson was also very patient and I did not feel rushed in any of my dealings with him. He is the best salesman I have ever dealt with. The new Ford of Latham place is a very nice space. More

Brian kindly helped me to confirm the status of my car maintenance. He solved communication issue in parts department and technicians then organized the best ETA for me. maintenance. He solved communication issue in parts department and technicians then organized the best ETA for me. More

This was a very easy way of having routine maintenance done on my vehicle with the mobile ford service! I had an oil change and tire rotation done right at my house. This took about 45 minutes and was mu done on my vehicle with the mobile ford service! I had an oil change and tire rotation done right at my house. This took about 45 minutes and was much more convenient than taking in for service at Ford. More

The experience was generally fine but I would never buy a new car from a Lithia owned dealership. I found the price of the used vehicle I purchased acceptable even with the nearly $1600 in fees for services new car from a Lithia owned dealership. I found the price of the used vehicle I purchased acceptable even with the nearly $1600 in fees for services I didn't want and will never use, but the fact that a non-negotiable $175 "document fee" (that no one could give me a clear answer what it was even for) and approximately $1400 for "LPP" which covers lifetime oil changes that I will never use because I live too far from any Lithia service center, and filling the tires with nitrogen, which anyone with the ability to use Google knows is a total scam, left me with a negative impression of all Lithia owned dealerships More

Great service! It’s why we keep coming back time and time again. Highly recommend It’s why we keep coming back time and time again. Highly recommend More

Great service only thing one of the service guys told me my service would be 159.00 when it was done it was 220.00 but the girl that waiting on me was great my service would be 159.00 when it was done it was 220.00 but the girl that waiting on me was great More