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Ford of Latham
Latham, NY
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 AM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Had an appointment at 8:15 am truck never got diagnosed……picked up at 3:45pm. I will not return for any work and I purchased the truck from them in 2021. diagnosed……picked up at 3:45pm. I will not return for any work and I purchased the truck from them in 2021. More
Well not sure how this was convenient for me. The technician was late and then arrived without proper tools to complete the oil change and tire rotation. I will not use this service again. The technician was late and then arrived without proper tools to complete the oil change and tire rotation. I will not use this service again. More
Absolutely worst dealership and service department I have ever dealt with. Did not purchase vehicle there because staff were so rude purchased vehicle somewhere else. Brought new vehicle there to address rec ever dealt with. Did not purchase vehicle there because staff were so rude purchased vehicle somewhere else. Brought new vehicle there to address recalls and after four days of leaving messages and two missed deadlines (told twice vehicle would be done but app shows vehicle never moved) was informed that the dealer did not have the technical know how to complete the recall and to pick it up and bring it to another dealer. Do not waste your time or energy otherwise you will be without your vehicle or have any status updates for a while. More
After buying my excellent 2023 explorer 4+4 XLT. Other than a great sales person,Bob Jackson.I will never return to New Latham Ford for any service at all.Henry would have Fired every service personn Other than a great sales person,Bob Jackson.I will never return to New Latham Ford for any service at all.Henry would have Fired every service personnel by now.Good Luck Bobby. More
I left 3 messages to get an update on my vehicle and never had 1 call returned never had 1 call returned More
Love the new digs! Service was phenomenal!! Left my vehicle, telling them I needed it by 11. Received a call before 10 that my truck was ready to be picked up! I really Service was phenomenal!! Left my vehicle, telling them I needed it by 11. Received a call before 10 that my truck was ready to be picked up! I really felt that they valued my time as a customer. Thats pretty important to me. Great Job Ford of Latham!! More
My service was the best! Brian at the desk was great and Mike, shuttle driver was such a pleasure. I could not have been more pleased. Brian at the desk was great and Mike, shuttle driver was such a pleasure. I could not have been more pleased. More