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Ford of Latham

Latham, NY

3.7
342 Reviews
WELCOME TO FORD OF LATHAM NEW & USED CARS LATHAM FORD DRIVERS LOVE Ford has consistently delivered on providing high-quality vehicles for drivers all over the world, including in New York. Ford of Latham has a huge selection of new Ford vehicles in stock from the Ford F-150 to the Ford Escape. We also have a very knowledgeable and professional sales team that will be able to guide you through all the trim levels, so you get exactly what you need out of your next vehicle. If you're on a budget, we also have a plethora of used cars from various makes on our lot. We are a Ford dealer near Albany that makes it possible for you to compare top makes and models without ever having to leave our lot! SECURE YOUR ALBANY FORD LOAN AT FORD OF LATHAM Do you find the auto financing process kind of scary and intimidating? Have no fear because the finance center at Ford of Latham is here to provide you with the assistance and answers you need to take the discomfort and stress out of the whole experience. The finance team works with a vast array of lenders, so our Ford dealer near Schenectady can often provide you with better interest rates and terms than your local bank or credit union. Plus, we also work with Latham Ford drivers of various financial backgrounds, so we can help you explore all of your options. Apply online to save some time at the dealership. Filling it out early will give our experienced finance professionals the chance to start working on your Albany Ford car loan or lease right away. CERTIFIED AUTO SERVICE AT A FORD DEALER NEAR ALBANY Taking care of your car routine maintenance is important to keep it performing at the high levels you've come to love. Our Ford service center can assist you with any maintenance or repair you need to be done to your vehicle. Whether it's a tire rotation or a complex transmission repair, our service team is on the job. We have many factory-trained, certified service technicians on our staff, which makes our Ford dealer near Clifton Park stand out in the area. We also have an online scheduling tool that many Latham Ford drivers love since they can make their service appointments whenever they are free! FORD OF LATHAM: YOUR ULTIMATE FORD DEALER NEAR SCHENECTADY Ford of Latham is all about taking care of our customers and local Albany Ford drivers. Whether you are shopping for a new vehicle, servicing your current one, or buying auto parts, our Ford dealer near Albany aims to offer you an exceptional customer experience whenever you walk through our doors. We believe that what sets a car dealer apart is how they treat their customers. Everyone who works at our Ford dealer near Clifton Park wants the people who choose to give us their business to feel like they are part of our automotive family. When you visit Ford of Latham, located at 637 Columbia Street, Route 9R in Latham, NY, we pledge to make you our top priority!
Contact Dealership

702 Troy Schenectady Road

Latham, NY

12110

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Showing 342 reviews

October 02, 2024

Had an appointment at 8:15 am truck never got diagnosed……picked up at 3:45pm. I will not return for any work and I purchased the truck from them in 2021. More

by PWKATS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Long
1.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Denyse
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Mandrigues
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Ford of Latham responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

October 01, 2024

Well not sure how this was convenient for me. The technician was late and then arrived without proper tools to complete the oil change and tire rotation. I will not use this service again. More

by RSURIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jarod Nick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Ford of Latham responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

September 30, 2024

Absolutely worst dealership and service department I have ever dealt with. Did not purchase vehicle there because staff were so rude purchased vehicle somewhere else. Brought new vehicle there to address rec More

by pasosg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Long
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Ford of Latham responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

September 28, 2024

Kept me up to date from start to finish . Brian explained everything very clearly thanks More

by PATDORAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Sep 28, 2024 -

Ford of Latham responded

Glad you had a great experience with Ford of Latham. Have a wonderful day!

September 27, 2024

After buying my excellent 2023 explorer 4+4 XLT. Other than a great sales person,Bob Jackson.I will never return to New Latham Ford for any service at all.Henry would have Fired every service personn More

by MIKEMADSEN121765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Jackson
Oct 01, 2024 -

Ford of Latham responded

Mike, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 26, 2024

I left 3 messages to get an update on my vehicle and never had 1 call returned More

by RGEE302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Mandrigues
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

Love the new digs! Service was phenomenal!! Left my vehicle, telling them I needed it by 11. Received a call before 10 that my truck was ready to be picked up! I really More

by Stars@12!!!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Sep 27, 2024 -

Ford of Latham responded

Thank you for sharing your experience. It’s great to know our team could meet your expectations and support what matters most to you. We appreciate the positive feedback!

September 25, 2024

My service was the best! Brian at the desk was great and Mike, shuttle driver was such a pleasure. I could not have been more pleased. More

by donnatoner54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Service Desk and Mike, Shuttle Driver.
Sep 25, 2024 -

Ford of Latham responded

It's great to know our team made your visit with Ford of Latham such a positive one. Wishing you the best!

September 25, 2024

Always get me in and out in a reasonable time and they don’t try to sell services that I am not interested in. More

by KAD7253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 26, 2024 -

Ford of Latham responded

Ford of Latham appreciates your feedback. Glad we could meet your service expectations. Take care!

September 24, 2024

Communication and updates was great. The work was done in a timely manner, very enjoyable visit. More

by SCOTTBAYER0213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Breen
Sep 24, 2024 -

Ford of Latham responded

Thank you for the kind words. We’re grateful for your visit to Ford of Latham and wish you well.

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