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Ford of Latham

Latham, NY

3.7
342 Reviews
WELCOME TO FORD OF LATHAM NEW & USED CARS LATHAM FORD DRIVERS LOVE Ford has consistently delivered on providing high-quality vehicles for drivers all over the world, including in New York. Ford of Latham has a huge selection of new Ford vehicles in stock from the Ford F-150 to the Ford Escape. We also have a very knowledgeable and professional sales team that will be able to guide you through all the trim levels, so you get exactly what you need out of your next vehicle. If you're on a budget, we also have a plethora of used cars from various makes on our lot. We are a Ford dealer near Albany that makes it possible for you to compare top makes and models without ever having to leave our lot! SECURE YOUR ALBANY FORD LOAN AT FORD OF LATHAM Do you find the auto financing process kind of scary and intimidating? Have no fear because the finance center at Ford of Latham is here to provide you with the assistance and answers you need to take the discomfort and stress out of the whole experience. The finance team works with a vast array of lenders, so our Ford dealer near Schenectady can often provide you with better interest rates and terms than your local bank or credit union. Plus, we also work with Latham Ford drivers of various financial backgrounds, so we can help you explore all of your options. Apply online to save some time at the dealership. Filling it out early will give our experienced finance professionals the chance to start working on your Albany Ford car loan or lease right away. CERTIFIED AUTO SERVICE AT A FORD DEALER NEAR ALBANY Taking care of your car routine maintenance is important to keep it performing at the high levels you've come to love. Our Ford service center can assist you with any maintenance or repair you need to be done to your vehicle. Whether it's a tire rotation or a complex transmission repair, our service team is on the job. We have many factory-trained, certified service technicians on our staff, which makes our Ford dealer near Clifton Park stand out in the area. We also have an online scheduling tool that many Latham Ford drivers love since they can make their service appointments whenever they are free! FORD OF LATHAM: YOUR ULTIMATE FORD DEALER NEAR SCHENECTADY Ford of Latham is all about taking care of our customers and local Albany Ford drivers. Whether you are shopping for a new vehicle, servicing your current one, or buying auto parts, our Ford dealer near Albany aims to offer you an exceptional customer experience whenever you walk through our doors. We believe that what sets a car dealer apart is how they treat their customers. Everyone who works at our Ford dealer near Clifton Park wants the people who choose to give us their business to feel like they are part of our automotive family. When you visit Ford of Latham, located at 637 Columbia Street, Route 9R in Latham, NY, we pledge to make you our top priority!
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702 Troy Schenectady Road

Latham, NY

12110

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Showing 342 reviews

October 12, 2024

The experience was generally fine but I would never buy a new car from a Lithia owned dealership. I found the price of the used vehicle I purchased acceptable even with the nearly $1600 in fees for services More

by JASRPIT
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Jerry
Oct 12, 2024 -

Ford of Latham responded

Hello, Your feedback is very important to us. We would like to speak with you about your experience with our Sales Team regarding the total price for your purchase. Please reach out to us directly so we may discuss this in greater detail. Thank you, Customer Support Team Ford of Latham (518) 328-3433

October 11, 2024

Great service only thing one of the service guys told me my service would be 159.00 when it was done it was 220.00 but the girl that waiting on me was great More

by REDCOBS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service girl
Oct 11, 2024 -

Ford of Latham responded

Thank you for your kind words about our team at Ford of Latham. We're glad you had a good experience despite the misunderstanding with pricing. Reach out if there's anything else we can do for you.

October 11, 2024

Expectations weren’t properly handled, and there was a large lapse in communication. Yet they stayed accountable and made the situation right. More

by TTHORNTON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Denyse
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Ford of Latham responded

Hello, We are glad to know that our team could reach out to assist you, however, we would like to speak with you to address the level of communication you received and additional feedback you may have. Please reach out to us directly so we may discuss this further. Thank you, Customer Support Team Ford of Latham (518) 328-3433

October 10, 2024

My son and I worked with Bobby and he was absolutely amazing! He made sure we got what we went there for and was very accommodating… he is very knowledgeable and the most professional and patient person More

by lisacarota
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bobby Jackson
Oct 10, 2024 -

Ford of Latham responded

We're thrilled to hear that you had a remarkable experience with our team at Ford of Latham. Your satisfaction matters greatly, and we're glad we could assist you effectively. We appreciate your kind words and look forward to assisting again one day!

October 08, 2024

Everything I needed to address was totally taken care of. Excellent job.Keep up the good work. More

by MIKEMADSEN121765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Denyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jarod Nick
3.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Mandrigues
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Jackson the Man.
Oct 08, 2024 -

Ford of Latham responded

Ford of Latham appreciates your feedback. We're pleased we could assist you fully.

October 07, 2024

We really like the dealership. We split our time between our home in Florida and a summer home in the Capital Region. We have our dealer down in Florida, but we were looking for More

by gefuchs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jarod Nick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Cates
Oct 08, 2024 -

Ford of Latham responded

Thank you for sharing your experience with Ford of Latham. We are glad our service and location met your expectations. Looking forward to helping you again in the future for any of your Ford needs in the Capital Region.

October 05, 2024

Dealership was new and modern but an oil change and inspection took almost 2 hours with no other people waiting in the waiting room More

by 314NISCHO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amanda Denyse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wyatt Borwick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Ford of Latham responded

Thanks for sharing your experience. I'm sorry to hear about the delay with your oil change and inspection at Ford of Latham. If you need further assistance, feel free to reach out.

October 03, 2024

They were very helpful friendly accommodating and efficient. I was very pleased with the service. More

by THEWISHS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 03, 2024 -

Ford of Latham responded

Thank you for your feedback about our team at Ford of Latham. We’re glad you were pleased with the service.

October 02, 2024

Nice new facility and comfortable waiting area. Convenient location and friendly staff. My dealership of choice. More

by KATHLEENORTIZ2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 02, 2024 -

Ford of Latham responded

Thank you for choosing Ford of Latham. Your feedback and rating mean a lot to us. We're glad we were able to help, Kathleen, and we hope to see you again!

October 02, 2024

December of 2023 my boyfriend and I drove all the way from New Jersey to this dealership to buy our truck, which was 2 and a half hours away. They said it was certified pre-owned vehicle. 2 months after More

by julia
Recommend Dealer
No
Employees Worked With
Matthew Long
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Ford of Latham responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

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