Ford of Latham

Outstanding customer service and attention to my personal needs. I recently leased a new F150. Amanda, Scott, Nate, Mike and the entire team did an exceptional job getting me in and out in a matter of hours. needs. I recently leased a new F150. Amanda, Scott, Nate, Mike and the entire team did an exceptional job getting me in and out in a matter of hours. Thanks to everyone! More

Great experience at Latham Ford. The service team did a great job. Facility was very nice and clean. The service team did a great job. Facility was very nice and clean. More

We were very please with Sadik and Anthony in finance--really strong and made the whole process easy and stress free finance--really strong and made the whole process easy and stress free More

The dealership accommodated my need for short notice appointment, staff was available to assist me with my appointment upon arrival. Further, I receive a detail estimate of the cost of the service. La appointment, staff was available to assist me with my appointment upon arrival. Further, I receive a detail estimate of the cost of the service. Lastly, the work was completed in a timely manner. More

The truck was in for a front axle seal repair. That wasn’t done. Miscommunication with the advisor. I updated the app and he didn’t get the message. So it took an extra day. Now my truck That wasn’t done. Miscommunication with the advisor. I updated the app and he didn’t get the message. So it took an extra day. Now my truck is having issues with the 4 wheel drive. The day after my front axle had work. Coincidence? Could be. I have always been happy with this dealership. I will keep using their service. More

I had an appointment for oil change and to install a console vault. I was kept updated by txt with video of inspection of my vehicle. I was very happy with the quality of work. console vault. I was kept updated by txt with video of inspection of my vehicle. I was very happy with the quality of work. More

The service department told me I had a leak from my transfer case needed new brakes and a tear in my drive belt. Transfer case had no leak all fluid was there and a week later my transmission xxxx the transfer case needed new brakes and a tear in my drive belt. Transfer case had no leak all fluid was there and a week later my transmission xxxx the bed. I find the timing odd because I’ve never had an issue with it prior and if there was a leak why couldn’t they determine where it was actually coming from rather than ASSUMING it was in the transfer case. I tried to get a hold of the service manager and it was a case of phone tag where he called me back once and I tried calling back several times. The man who replaced my transmission told me had I brought it in prior I could have avoided needing a whole new transmission and not paying $6,000. More

I had a great experience at Ford of Latham. From start to finish, the staff was friendly. Nathaniel, George Singer , Michael D are professional, and truly helpful. They took the time to answer From start to finish, the staff was friendly. Nathaniel, George Singer , Michael D are professional, and truly helpful. They took the time to answer all of my questions, explained everything clearly, and never made me feel rushed or pressured. The process was smooth, efficient, and stress-free, which made a big difference. You can tell they genuinely care about their customers and take pride in their work. I highly recommend Ford of Latham to anyone looking for great service and an overall positive experience. I’ll definitely be returning in the future! More

Pleasure to deal with on service and I got a good deal when I bought my explorer. when I bought my explorer. More

The service team were great, even the gentleman who met us as we entered the garage was kind and so courteous. All I remember was he was very tall, great guy us as we entered the garage was kind and so courteous. All I remember was he was very tall, great guy More