Ford of Latham

I was told my service charge would be $259, but it was $412 plus. I was also told it would be about an hour for the service to be done; it took 2 1/2 hours. I am a diebtic and experienced low blood gl $412 plus. I was also told it would be about an hour for the service to be done; it took 2 1/2 hours. I am a diebtic and experienced low blood glucose conditions which can be very dangerous if not corrected in time. I mentioned that to your payments person and she became argumentative and difficult to deal with. I told her several times to just finish the paperwork so I could leave as soon as possible to take my medications and correct my medical conditions. She did not listen and took her sweet xxx time to finish matters. I have been getting vehicles and maintenance thereof for more than 38 years ar Latham Ford. I have never been treated as poorly or as disrespectfully as my encounter yesterday. I have no desire or intention of returning to your facility again. I personally know Kara DePaula and will go there for future needs. More

My vehicle has an obvious mechanical issue with the foldable mirror. I was told that it requires a 200$ diagnostic fee. The advisor was unable to lookup if it was under warranty. I purchased a lifetime foldable mirror. I was told that it requires a 200$ diagnostic fee. The advisor was unable to lookup if it was under warranty. I purchased a lifetime oil change, and they bill me every single time for the oil changes. More

New. Dealership is much bigger more parking seems more organized Staff is efficient and helpful kept in communication with customers Dealership is much bigger more parking seems more organized Staff is efficient and helpful kept in communication with customers More

I sincerely could not be happier with my whole experience with the service department ~ I worked with both the Service Manager Bryan Cates as well as Vanessa Andrew, who is their Customer Relations Represent with the service department ~ I worked with both the Service Manager Bryan Cates as well as Vanessa Andrew, who is their Customer Relations Representative, as I am a Lincoln customer, and I have a concierge that works directly with the dealership to ensure a smooth experience, which indeed happened every step of the way, and I could not have been more pleased. They went above and beyond for sure, and I would also like to mention Jeff, who takes care of the cars coming in for service and the loaners going out, as well as Hunter in the Sales Department, who met with me a week later to answer a few questions about my “motherboard” ~ he obviously knows his stuff ~ he’s a keeper for the technology alone! Thank you all, I know that when and if I need to return for anything, I won’t be dreading a thing! More

My appointment was at 730am, at 200pm they had not even looked at my vehicle nor called to tell me about the delay. looked at my vehicle nor called to tell me about the delay. More

The technician that came to service my car was great to deal with asked me if I had any questions he could answer very good employee to have working for you deal with asked me if I had any questions he could answer very good employee to have working for you More

Excellent work and friendly service. Comfortable waiting area with lots of coffee and clean bathroom Comfortable waiting area with lots of coffee and clean bathroom More

The man helping me was very kind. Wasn't expecting to be there for that long but it was nice that I ended up not having to pay for anything so I'm happy Wasn't expecting to be there for that long but it was nice that I ended up not having to pay for anything so I'm happy More

She had to deal with an upset angry customer , she handled it well. And she hit the sale. handled it well. And she hit the sale. More

Buying a car as a female can be intimidating. Amanda, Grayson, and the rest of the team were great to work with. They accommodated the way I wanted to go about buying my vehicle and did not press Amanda, Grayson, and the rest of the team were great to work with. They accommodated the way I wanted to go about buying my vehicle and did not pressure me into anything I didn't want to do. I usually dread buying a car because of the anxiety and fear of being duped. My experience at Latham ford was much different than my previous buying experiences and I appreciate it! More