Ford of Cookeville

Dealing with Chad I came in after being involved in an accident that totaled my 2016 Lincoln. Chad worked with me to find a replacement vehicle. I was so impressed by I came in after being involved in an accident that totaled my 2016 Lincoln. Chad worked with me to find a replacement vehicle. I was so impressed by the entire staff! I had been in the rain and was dripping wet when I arrived, Chad and staff treated me like an important customer! I so appreciate their kindness More

Awesome Dealership Rachel is a ROCK STAR! She got us the car we wanted at the price we needed. We will only buy our cars at Ford Lincoln of Cookeville! Rachel is a ROCK STAR! She got us the car we wanted at the price we needed. We will only buy our cars at Ford Lincoln of Cookeville! More

Excellent experince and dealership Highly Recommended Wonderful people to deal with, they go above and beyond to make your purchase as smoothly as possible. Will recommend Cookeville Ford to anyone wantin Wonderful people to deal with, they go above and beyond to make your purchase as smoothly as possible. Will recommend Cookeville Ford to anyone wanting to purchase there next vehicle. Our salesman Andrew Sansabrino was very professional and up to date on all the features of our purchase. Thanks to Cookeville Ford and there employees for everything. More

I've never had a bad experience with the service dept. Service writers are always professional and courteous. They either know the answer to your questions or they will go find someone who does. You may pa Service writers are always professional and courteous. They either know the answer to your questions or they will go find someone who does. You may pay a little more but, it's worth it. More

Friendly, smart, and co-operative These guys helped me make the hardest decision I've ever made when buying a vehicle. They were extremely patient and easy to work with. These guys helped me make the hardest decision I've ever made when buying a vehicle. They were extremely patient and easy to work with. More

In for a drive up oil change The service writers are always very friendly. I had a no appointment, drive up oil change. There were a couple vehicles ahead of me but the wait was n The service writers are always very friendly. I had a no appointment, drive up oil change. There were a couple vehicles ahead of me but the wait was not too long. While I waited I asked service writer Crystal to go over new tire prices with me and she was happy to spend all the time I needed.showing and comparing my tire choices. She then gave me a printout of a few of my choices to take with me and a 30 day price quote. Along with my oil change, they performed a multi-point inspection and even washed my truck at no extra charge when it was finished. More

Excellent Service Thank you for providing excellent and professional service to your customers. Even though you were very busy you always take care of your customers. B Thank you for providing excellent and professional service to your customers. Even though you were very busy you always take care of your customers. Billy Hummel is a great Service Representative. More

Great customer service Billy was so thoughtful and made sure that I understood everything that my truck needed and everything that was going to be done to it. Billy was so thoughtful and made sure that I understood everything that my truck needed and everything that was going to be done to it. More

Best dealership experience yet! Kevin helped me buy a car that I’ve been admiring since they first became available in the US... a Ford Fiesta ST. I’ve known him for many more years Kevin helped me buy a car that I’ve been admiring since they first became available in the US... a Ford Fiesta ST. I’ve known him for many more years than I care to admit, but that has little to do with why I gave him a 5star rating. I rated him/the dealership/my overall experience at 5 stars because, simply put, this was the easiest, most stress free car buying experience I’ve had in my lifetime! I wouldn’t hesitate to buy from Kevin or Cookeville Ford again, even for a second! I will happily refer friends and family!! More

Above and beyond satisfaction , Noreen was very pleasant ,helpful ,and professional as we were looking for a car ,she made us feel very important.and comfortable. She went over an , Noreen was very pleasant ,helpful ,and professional as we were looking for a car ,she made us feel very important.and comfortable. She went over and above willing to help us find a vehicle to fit our needs. The end result was we drove off with the car of our choice. More