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Ford of Cookeville
Cookeville, TN
1,194 Reviews
Ford of Cookeville is located at 1600 Interstate Drive in Cookeville, TN. We service the Nashville, Knoxville, Murfreesboro and Lebanon areas, and we are dedicated to exceeding your customer service expectations.
Our large inventory and wide selection of new and used models, along with competitive pricing and lifetime warranty allow us to make you a great deal on the Ford of your choice. Our friendly, professional sales staff is here to answer your questions and listen to your needs, and our goal is to assist you in making a confident decision.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
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Showing 1,194 reviews
August 12, 2019
Easy drop off oil service Just had vehicle in for oil service . Xavier was very pleasant. Usually get the car handles within an hour and a half on weekdays.. car wash is nice t Just had vehicle in for oil service . Xavier was very pleasant. Usually get the car handles within an hour and a half on weekdays.. car wash is nice too. More
by TiffanyCox77
Employees Worked With
Xavier Norman
August 09, 2019
No repeat Bought used vehicle from pleasant young fellow. Paid 9K and happy with experience. Saw on net they had traded for newer vehicle like mine with less mi Bought used vehicle from pleasant young fellow. Paid 9K and happy with experience. Saw on net they had traded for newer vehicle like mine with less miles. I had vehicle for ninety days and trouble free. Their offer was 4K trade in for mine and said transmission was bad. Learned two things from this. They are basically interested in one shot business and they knew they sold me an auto with bad transmission. Trans fine and when I trade it will be in Knoxville. More
by Disappointed2019
Employees Worked With
Josh Brown
August 07, 2019
Easy to work with and very helpful Brent was very helpful. He went over the car with us so that we understood everything. I would recommend Brent to anyone looking for a new car. Brent was very helpful. He went over the car with us so that we understood everything. I would recommend Brent to anyone looking for a new car. More
by C@lzobro5
Employees Worked With
August 07, 2019
Great service and great people! Whenever I need service or repairs I’m treated fairly and professionally . I love my truck and I take exceptional care of it. The folks at Cookeville Whenever I need service or repairs I’m treated fairly and professionally . I love my truck and I take exceptional care of it. The folks at Cookeville Ford help me to maintain my investment. More
by BrianandJen
Employees Worked With
Other Employees :
Lynn Jared Greg Copley Casey Loftis , Mike Cox
August 06, 2019
Excellent friendly and fast Greg Copley took awesome care of me yesterday . Got my oil changed tires rotated all in a timely fashion . Thankful for the ford dealership and their Greg Copley took awesome care of me yesterday . Got my oil changed tires rotated all in a timely fashion . Thankful for the ford dealership and their hard work ! More
by Kaylia22
Employees Worked With
Greg Copley
August 06, 2019
Repair of problem identified in re-call letter I scheduled an appointment after receiving a re-call letter to have a problem with the rear suspension repaired. The customer/service representative, I scheduled an appointment after receiving a re-call letter to have a problem with the rear suspension repaired. The customer/service representative, Xavier Norman, did an excellent job. He was very friendly and courteous and took my vehicle right in. The repair took less time than expected and we were back on the road within a very reasonable period of time. The overall experience was excellent and the representative we worked with did an excellent job from the time I arrived until the time he checked me out of the service bay. Thank you. More
by Expdave
Employees Worked With
Xavier Norman
August 05, 2019
Repeat Customer! As usual we went just to look and ended up taking home a new F150! Got the deal we wanted and was in and out quickly. Great service all the way around As usual we went just to look and ended up taking home a new F150! Got the deal we wanted and was in and out quickly. Great service all the way around! More
by Cjillbeaty
Employees Worked With
August 04, 2019
Very happy with dealership Had very good experience, they took care of all the things I wanted done plus free wash . This my 2 time at this dealership both times Christina took Had very good experience, they took care of all the things I wanted done plus free wash . This my 2 time at this dealership both times Christina took care of my truck More
by Moonlighter
Employees Worked With
Christina Root
August 03, 2019
Phone disconnects from radio Verv friendly and helpful staff , from ronnie jagnandon to casey loftis , could not completely solve problem but will continue to search for solution Verv friendly and helpful staff , from ronnie jagnandon to casey loftis , could not completely solve problem but will continue to search for solution , very helpful More
by hlafever
August 03, 2019
great salesman I dealt with Will Ray, who was an excellent salesperson. He was extremely knowledgeable about the ford trucks. The buying process was easier and too I dealt with Will Ray, who was an excellent salesperson. He was extremely knowledgeable about the ford trucks. The buying process was easier and took less time than I expected. I would highly recommend this dealership to others looking to buy a vehicle. More
by tpeek1
