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Ford of Cookeville

Cookeville, TN

5.0
1,194 Reviews
Ford of Cookeville is located at 1600 Interstate Drive in Cookeville, TN. We service the Nashville, Knoxville, Murfreesboro and Lebanon areas, and we are dedicated to exceeding your customer service expectations. Our large inventory and wide selection of new and used models, along with competitive pricing and lifetime warranty allow us to make you a great deal on the Ford of your choice. Our friendly, professional sales staff is here to answer your questions and listen to your needs, and our goal is to assist you in making a confident decision.
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1600 Interstate Drive

Cookeville, TN

38501

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Showing 1,194 reviews

November 10, 2019

Service on my Ford Fusion Christina is always a pleasure to work with. We took the car in for service. No appointment was necessary. Got the car right in and waited about an More

by AnnetteF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Root
Nov 11, 2019 -

Ford of Cookeville responded

Thank you for leaving us your review Annette. Glad to hear Christina in our service department took excellent care of you during your visit. We appreciate you choosing to service your vehicle with us at FLOC. If there is anything Christina or the rest of our staff can do to be of assistance in the near future, please don't hesitate to reach out at anytime.

November 08, 2019

I went in for routine maintenance and was met promptly and treated with professionalism courtesy and respect. I was in and out in less than an hour. More

by JayCollier
Recommend Dealer
Yes
Employees Worked With
Brandon Farley
Nov 08, 2019 -

Ford of Cookeville responded

Thank you for taking the time to leave us your review Jay! We are glad to hear our service team took great care of you during your visit and got you in and out in a timely manner. Please let us know if there is anything else we can do for you before your next service visit.

November 07, 2019

Friendly Service Huge shoutout to Casey Loftis! Always greets you with a smile, keeps you informed of your vehicle while in for service & have never been disappointed More

by D.B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Loftis
Nov 08, 2019 -

Ford of Cookeville responded

Thanks for the review! You were in good hands with Casey, glad to hear he took great care of you during your visit. Please feel free to reach out if there is anything our team can do for you before your next service visit. Have a great weekend!

November 06, 2019

Courteous, professional, knowledgeable and very service/customer oriented. Every experience has been positive from sales to finance to routine service. All employees are helpful and polite. More

by Ms. G
Recommend Dealer
Yes
Employees Worked With
Xavier Norman - 5 stars
Nov 08, 2019 -

Ford of Cookeville responded

Thank you very much for the review Ms. G! We really appreciate you choosing us at FLOC. Glad to hear Xavier and the rest of our team took excellent care of you during your visit. Please let us know if our team can be of any assistance in the near future.

November 06, 2019

Friendly Service We always get great service. We've taken our Ford (and other) vehicles to Ford Lincoln of Cookeville for over nine years and have never been disappoi More

by kfrost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Root
Nov 08, 2019 -

Ford of Cookeville responded

Thank you for taking the time to leave us your review! We are glad to hear Christina and the rest of our team takes great care of you during your visits. We appreciate you choosing to always come back see us at FLOC!

November 06, 2019

2006 Silverado 2500HD My wife and I drove from Fort Campbell, KY out to Cookeville to check out this truck. To start off, they exemplified how much of patriots they are to More

by Will Brann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devan Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Ray
Nov 08, 2019 -

Ford of Cookeville responded

Thank you so much for your review Will! We really appreciate you coming down to see us from Fort Campbell. We truly appreciate your daily sacrifice serving our country. We hope you are loving the new Silverado 2500, please don't hesitate to reach out to us if there is anything our team can do for you in the near future. Welcome to the #FLOCFamily!

November 04, 2019

Best buying experience ever! From product knowledge to the can do attitude of the staff this was the best buying experience I have had. I would recommend making the drive to Cook More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wesley Arnold
Nov 08, 2019 -

Ford of Cookeville responded

Jay, thank you very much for the kind words. It is greatly appreciated by our entire staff here at FLOC. We hope you are loving the new ride, please don't hesitate to reach out to us at anytime if there is anything else we can do for you!

November 03, 2019

My transmission went out on my Ford fusion. I was kept up to date with many texts and it was covered under warranty. Very happy! More

by Blondie
Recommend Dealer
Yes
Employees Worked With
Greg in service
Nov 08, 2019 -

Ford of Cookeville responded

Thank you for taking the time to leave us your review! We are glad to hear Greg took great care of you and your Fusion during your visit. Please let us know if there is anything else we can do for you before your next visit.

November 02, 2019

service department is horrible, tech's are sloppy, will not take your side when it comes to getting stuff fixed threw ford , read some other reveiws there are a few that state how you have to fight with th More

by fxrman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Geoffrey Root
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Farley, Racheal Tazelaar
November 01, 2019

2019 F150 Lariat Fair,Courteous,Efficient. Mike Williams was a great help before ,during and after the sale. He.Mike, is the reason we came back to Purchase the Truc More

by MrJimmy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Williams
Nov 01, 2019 -

Ford of Cookeville responded

Thank you Jimmy, we appreciate you taking the time to leave us your review. We are glad Michael made sure your experience with us was a great one. We hope you are loving the new F-150. Please feel free to reach out to us if there is anything else we can do for you in the near future. Thanks again for coming to see us at FLOC.

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