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Ford of Cookeville
Cookeville, TN
1,195 Reviews
Ford of Cookeville is located at 1600 Interstate Drive in Cookeville, TN. We service the Nashville, Knoxville, Murfreesboro and Lebanon areas, and we are dedicated to exceeding your customer service expectations.
Our large inventory and wide selection of new and used models, along with competitive pricing and lifetime warranty allow us to make you a great deal on the Ford of your choice. Our friendly, professional sales staff is here to answer your questions and listen to your needs, and our goal is to assist you in making a confident decision.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 AM
Sunday Closed
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Showing 1,195 reviews
January 29, 2020
MKZ Purchase My wife and I knew what we wanted when we arrived at the dealership. We had already done a lot of homework, including local new car pricing in the ar My wife and I knew what we wanted when we arrived at the dealership. We had already done a lot of homework, including local new car pricing in the area. After selecting a vehicle, the dealer analyzed several options a cash price and several interest rate options. We ended up with a proposal that was very competitive including a fair price for our trade in. The staff was knowledgeable, fast, and efficient. More
by wjcude3
January 27, 2020
Lyle Heinz went out of his way to answer all of the questions that I had and made me feel like he was trying to earn my business. I would definitely buy a car from him again. questions that I had and made me feel like he was trying to earn my business. I would definitely buy a car from him again. More
by Guitarstar1972
Employees Worked With
Lyle Heisz
January 27, 2020
Excellent Customer Service. Go above the standard to ensure the customer understands what is occurring with your vehicle. No assumptions on what they discovered while servicing / repairing your vehicle. ensure the customer understands what is occurring with your vehicle. No assumptions on what they discovered while servicing / repairing your vehicle. We are contacted by our Service Agent but the discovery was identified by the Technician. This communication is the focus of good leadership. If you have a desire to be treated with professionalism that is what you will receive here. You want be just a number to them. More
by Granite Industries
Employees Worked With
Casey - Service Rep
January 24, 2020
First Experience This was our first experience with Ford Lincoln of Cookeville and it must have been a very good one as we drove away with an new "Used" Honda Ridgelin This was our first experience with Ford Lincoln of Cookeville and it must have been a very good one as we drove away with an new "Used" Honda Ridgeline. Our Sales person, Mr. Lyle... aka 'Canadian "ey'.. was very nice to work with. Courteous, Informative, and we "Didn't Feel Pressured". Thanks... We will have to wait to see how the Service Department goes in the future. More
by Greg
Employees Worked With
Racheal Tazelaar, Lyle Heisz
January 24, 2020
Great place for service! Again had a great visit and service. Very friendly and efficient staff. I got in and out in a very short time and was treated quite well. I have re Again had a great visit and service. Very friendly and efficient staff. I got in and out in a very short time and was treated quite well. I have recommended this dealership more than once and will again. Very pleased!!! More
by Mel321
Employees Worked With
Greg Copley this visit.
January 23, 2020
Always bring my car here for service. Drove right into service bay and was met by service rep. Service was quick but thorough. Waiting area clean along with restrooms. Good coffee. Than Drove right into service bay and was met by service rep. Service was quick but thorough. Waiting area clean along with restrooms. Good coffee. Thanks. More
by carolcox
Employees Worked With
Loftis, Casey
January 22, 2020
Employees are very courteous and very friendly. They explain everything so I can understand and make a good decision on the service I need. They also have a comfortable waiting area. explain everything so I can understand and make a good decision on the service I need. They also have a comfortable waiting area. More
by Margaret
Employees Worked With
Xavier Norman
January 21, 2020
Ford F-150 Service Always bring my truck in and have Xavier take care of things what is needed he makes sure that things are up to date and NO sales pressure he is up an Always bring my truck in and have Xavier take care of things what is needed he makes sure that things are up to date and NO sales pressure he is up and honest and yes always has a big smile on his face. More
by pbskateso
Employees Worked With
Xavier
January 21, 2020
Incredible Service! Perfect! The FLOC team was outstanding once again. Could not have asked for a better experience! Christina, Geoff, and Doug P made this so easy! I won't be go The FLOC team was outstanding once again. Could not have asked for a better experience! Christina, Geoff, and Doug P made this so easy! I won't be going anywhere else, ever! More
by Zach B
