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Ford of Cookeville
Cookeville, TN
1,201 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,201 reviews
April 13, 2020
Oil change Went in for an oil change. I didn’t realize they were closing earlier only twenty minutes til closing , but they went ahead and fit me in.. Thanks for Went in for an oil change. I didn’t realize they were closing earlier only twenty minutes til closing , but they went ahead and fit me in.. Thanks for your dedication.. More
by Abmitchell
Employees Worked With
Christina Root
April 13, 2020
Quality Customer Service Not just speaking about this visit only but my whole experience from start to finish has been great one Thank You Ford Lincoln of Cookeville. Not just speaking about this visit only but my whole experience from start to finish has been great one Thank You Ford Lincoln of Cookeville. More
by jrgreenwood
April 11, 2020
Lyle was very helpful and friendly. He helped us through the whole process without any issues I would definitely recommend Lyle and Cookeville Ford A+ the whole process without any issues I would definitely recommend Lyle and Cookeville Ford A+ More
by davidwilliams77
Employees Worked With
Lyle Heisz
April 01, 2020
Best place to buy a Ford We have bought 3 new Fords from this dealership in 6 months. We couldn't be happier. Everyone we dealt with was amazing! We will definitely buy from We have bought 3 new Fords from this dealership in 6 months. We couldn't be happier. Everyone we dealt with was amazing! We will definitely buy from them again. More
by Edge
Employees Worked With
David Nelson *****, Racheal Tazelaar
March 29, 2020
Got a great deal on a 2020 Ford Explorer. Lyle was a champ and very professional and pleasant to work with. Good Recovery Mav, sorry couldn’t help myself but Lyke I think resembles Tom Cruuse😀. champ and very professional and pleasant to work with. Good Recovery Mav, sorry couldn’t help myself but Lyke I think resembles Tom Cruuse😀. More
by Knightster70
Employees Worked With
Lyle Heisz
March 25, 2020
He is very friendly also he is very help. He was very polite. He was willing to help if we had any problems or questions. I would give him a 5 star review. polite. He was willing to help if we had any problems or questions. I would give him a 5 star review. More
by Chad
Employees Worked With
Aaron Vinson
March 25, 2020
Caught me off guard, came back with a price I couldn’t negotiate with 1st time! Great staff, had a young ,but very professional salesman negotiate with 1st time! Great staff, had a young ,but very professional salesman More
by Syjy66
March 18, 2020
Great Dealer Bought our Edge from Ford/Cookeville. Has been a great experience since we initially walked in to look for a new car. All the staff has treated us i Bought our Edge from Ford/Cookeville. Has been a great experience since we initially walked in to look for a new car. All the staff has treated us in a top notch fashion. Highly recommended. More
by Vet427
Employees Worked With
Casey Loftis
March 14, 2020
Salesman Lyle was very knowledgable on the features of the vehicle. Sales manager Ron was as well. They both were very patience with every question I had. They spent a lot of time and effort demonstrating the vehicle. Sales manager Ron was as well. They both were very patience with every question I had. They spent a lot of time and effort demonstrating the vehicle. Lane the finance guy was very informative as well. Ron, Lyle and Lane are very professional. Ford should be proud of them. I am as a customer. More
by wingsportslofts
March 13, 2020
The service rep was outstanding. She went above and beyond to make sure I understood the process and was available to speak to while my truck was there. I give her 5+ stars. beyond to make sure I understood the process and was available to speak to while my truck was there. I give her 5+ stars. More
by Allen B
Employees Worked With
Christina Root
