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Ford of Cookeville
Cookeville, TN
1,201 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,201 reviews
June 30, 2020
I was just looking at new Lincolns, not sure if I wanted to buy. I had talked with Lyle on the phone and told him what I wanted and what didn't excite me. We made an appointment for the next morning for h to buy. I had talked with Lyle on the phone and told him what I wanted and what didn't excite me. We made an appointment for the next morning for him to show me around. He met me at the door, we talked a while and he took me outside to show me the car he thought would be good for me., he also showed me other Lincolns in the lot. I was impressed with the one he picked for me, lots of bells and whistles I didn't need, but I'm getting up there in age and these aren't things I need, but they look like fun, so I bought the car.. More
by dwbromm
Employees Worked With
Lyle Heisz
June 20, 2020
Even though service department was slammed, they were attentive (as always) and performed the service in less time that they told me. Always spot on and great to work with! attentive (as always) and performed the service in less time that they told me. Always spot on and great to work with! More
by chrisandjerrie
Employees Worked With
Greg Copley
June 19, 2020
Fast Friendly Service The young man who welcomed me and arranged my service was very well mannered and polite! I will definitely return to this dealership for service. Th The young man who welcomed me and arranged my service was very well mannered and polite! I will definitely return to this dealership for service. Thanks More
by larry.funderburk
Employees Worked With
Josh Brown
June 17, 2020
Great experiance. Easy drop off and check in. They Called when my truck was ready. Everything was ready to go when I got here. Again it was a great experience Called when my truck was ready. Everything was ready to go when I got here. Again it was a great experience More
by Hcvetter
Employees Worked With
Doug
June 17, 2020
Lyle "The Canadian " answered my online request fast, and provided me a video of the trucks I was interested in. When I got to the dealership, Lyle showed us the truck that was everything I wanted and more. provided me a video of the trucks I was interested in. When I got to the dealership, Lyle showed us the truck that was everything I wanted and more. Buying was painless and Lynn in Finance described add on protections in detail. Overall the personal service they provided, was welcomed. Customer for life. More
by mrinehart25
Employees Worked With
Lyle Heisz
June 13, 2020
Easy Transaction Lyle and his team were very helpful & knowledgeable. He knew virtually every question I asked him, & if he didn't he did what it took to get one. Wh Lyle and his team were very helpful & knowledgeable. He knew virtually every question I asked him, & if he didn't he did what it took to get one. What blew my mind is they ONLY asked once about an extended warranty. Other dealers have put me in a room with 2-3 guys for 30 minutes or longer to tell me how stupid I was if I didn't give them a few thousand for an extended warranty. I can't stand a pushy annoying salesperson! The finance guy was awesome (Travis I think) too. This vehicle should last me a while, but I will have to look up Lyle in several years for the next one. Thanks Lyle! More
by JesseMelton
Employees Worked With
Lyle Heisz
June 13, 2020
Great Experience! Thank you so much to Lyle Heisz as well as the rest of the staff for all your help in getting my daughter in her first car!!! Thank you so much to Lyle Heisz as well as the rest of the staff for all your help in getting my daughter in her first car!!! More
by SteAna
Employees Worked With
Lyle Heisz
June 12, 2020
They were very friendly and helpful. I liked that they went through all the features of the Escape I bought. Lyle was very knowledgeable about the vehicle went through all the features of the Escape I bought. Lyle was very knowledgeable about the vehicle More
by tigereye1
Employees Worked With
Lyle Heisz
June 10, 2020
Lyle “The Canadian” was a pleasure to deal with, very attentive and knowledgeable. Would highly recommend dealing with his spirit and enthusiasm to help make the car buying process less stressful. attentive and knowledgeable. Would highly recommend dealing with his spirit and enthusiasm to help make the car buying process less stressful. More
by ThmsBaird
Employees Worked With
Lyle Heisz
