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Ford of Cookeville

Cookeville, TN

4.9
1,201 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business. Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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1600 Interstate Drive

Cookeville, TN

38501

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Showing 1,201 reviews

July 23, 2020

Very professional people they helped me a great deal! Josh Stanton & Lyle were very helpful & friendly! I will recommend Ford Lincoln of Cookeville to all my friends More

by Stevenfarley1958
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Stanton
Jul 24, 2020 -

Ford of Cookeville responded

Thank you for the review Steven, we really appreciate you choosing to come see us at FLOC. Glad to hear Josh & Lyle took great care of you during your visit. Please don't hesitate to reach out if there is anything our team can do for you before your first maintenance visit.

July 23, 2020

Great Service, High Prices I got to say Casey is one of best in the service dept. He is very knowledgeable with my issues, and has a great attitude. He listens to me about my is More

by sbrown317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Loftis
Jul 24, 2020 -

Ford of Cookeville responded

We agree, Casey is one of the best on our team. He does a great job making sure his customers are taken care of and always very informed during the process. We are glad to hear he took great care of you during your visit as well!

July 18, 2020

Getting Routine Service I brought my 2019 Flex for an oil change and a tire rotation. I was met in the queue by service attendant Xavier Norman. Big smile, great attitude, More

by Snowman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Norman
Jul 24, 2020 -

Ford of Cookeville responded

Thanks Snowman! We appreciate you choosing to service your vehicle with us at FLOC and glad to hear Xavier took great care of you during your visit. Please don't hesitate to reach out before your next visit if there is anything we can do to help you!

July 17, 2020

Everyone involved in the process of purchasing our new vehicle was very helpful and friendly. When the Covid19 shut down Ford plants we were kept informed about our order status. More

by Bsu1680
Recommend Dealer
Yes
Employees Worked With
Devan Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Parrish
Jul 24, 2020 -

Ford of Cookeville responded

Thank you for leaving us your review. Pleased to hear Devan & Kevin kept you informed throughout the entire process and made sure your experience with us at FLOC was a great one. Please let us know if there is anything else our team can do for you in the near future.

July 11, 2020

Oil Change with Casey Loftis Pulled into service bay, immediately greeted by Casey and received an oil change and the complimentary car wash from the dealership. Very pleased with More

by Nancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Loftis, David Nelson
Jul 17, 2020 -

Ford of Cookeville responded

Thanks for the review Nancy! Glad to hear Casey and the rest of our team got you all taken care of during your visit.

July 11, 2020

Christina Root was amazing at helping me solve my issue. Kept me informed. Comfortable place to relax while waiting. Provided ride home when unable to fix problem that day. Excellent service! Everyone wa More

by Krj1volfan
Recommend Dealer
Yes
Employees Worked With
Christina Root, others I did not catch their name: mechanics and guy who brought me home was fantastic!
Jul 17, 2020 -

Ford of Cookeville responded

Thanks for the review! We are pleased to hear Christina and the rest of our service team took great care of you and your vehicle during your visit. We appreciate you choosing to service your vehicle with us at FLOC!

July 10, 2020

Everyone I have dealt with at your dealership has been so friendly, helpful, knowledgeable and professional from sales to service! They were all so efficient, also . More

by Wyattsmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Root
Jul 17, 2020 -

Ford of Cookeville responded

Thank you for taking the time to share your experience with us! Thrilled to hear our team made sure your visit with us was a great one!

July 09, 2020

The service department guys always take great care of me and my F150. Always friendly, courteous, and professional. I wouldn’t want to take it anywhere else. More

by BrianandJen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Loftis Greg Copley
July 06, 2020

Service department was very nice and accommodating. They were prompt & efficient to research my account and provide direction as to how I should proceed. Casey was wonderful and very helpful! He went above More

by Suzanne
Recommend Dealer
Yes
Employees Worked With
Casey
Jul 17, 2020 -

Ford of Cookeville responded

Thank you for the review Suzanne! We are pleased to hear Casey went above and beyond to make sure your experience with us at FLOC was a great one. Please feel free to reach out if there is anything else we can do for you before your next visit.

July 02, 2020

We just bought our fourth truck from Cookville Ford we did most of the deal over the phone with David Martin and he was great to work with and no pressure. They didn’t have the truck we wanted but within More

by Cyclgrlka
Recommend Dealer
Yes
Employees Worked With
Travis in F&I five stars , David Martin
Jul 03, 2020 -

Ford of Cookeville responded

Thank you very much for taking the time to share your visit with us. We sincerely appreciate you coming back to see us for your 4th truck! Glad to hear David & Travis made sure your car buying experience was convenient and hassle free! Please let us know if there is anything else our team can do for you before your first service visit. Hope you and your family have a great 4th of July weekend!

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