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Ford of Cookeville
Cookeville, TN
1,201 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,201 reviews
August 06, 2020
Went the extra mile(s)...literally The Lincoln Aviators equipped close to my request are not easily available. I believe it was Ronnie who reached out approximately 700 miles to find o The Lincoln Aviators equipped close to my request are not easily available. I believe it was Ronnie who reached out approximately 700 miles to find one. More
by flyer
Employees Worked With
Ronnie, sales mgr....Lane in finance, David Martin
August 06, 2020
Great deal on a new Lincoln Navigator! Thanks to Ethan Deloach for the quick and easy deal on my wife’s new Navigator. Thanks for helping me get her out the Cadillac Escalade and making our Thanks to Ethan Deloach for the quick and easy deal on my wife’s new Navigator. Thanks for helping me get her out the Cadillac Escalade and making our family 100% Ford. My wife loves her new Navigator. More
by Blackoak
Employees Worked With
Ethan Deloach
August 05, 2020
Lyle was great! He worked with me over the phone and helped me find out the exact truck I wanted. I wasn’t really sure at first, and he helped narrow it down and supplied a lot of detailed information. helped me find out the exact truck I wanted. I wasn’t really sure at first, and he helped narrow it down and supplied a lot of detailed information. He was always available, even at odd hours due to the time difference. He’s the only reason I didn’t go to a different dealership. We bought the truck from Spain. We are military, and we are just now moving back to the US. We made a deposit on a truck, then they said it wasn’t available a few days later. I had the finance manager, Travis, and the new car sales manager, Ronnie, call and offer solutions for financing and finding a a different truck. Neither of them called me back after telling me they would, and I feel that’s unprofessional. The dealership website mentions COVID precautions, delivery, and being a handshake-free zone. There was one employee in the entire dealership wearing a mask, no one was observing any sort of social distancing, two people wanted to shake my hand, and several employees made remarks about me being “really cautious“ because I was wearing a mask. I was extremely uncomfortable. More
by ruby_sable
Employees Worked With
Travis, Ronnie , Lyle Heisz
August 04, 2020
Professional, friendly, knowledgeable Proven over and over again that it’s not just about buying a car ..love how knowledgeable Lyle is and helping us understand vehicle and what all the Proven over and over again that it’s not just about buying a car ..love how knowledgeable Lyle is and helping us understand vehicle and what all the safety features and all the bells and whistles are and how they work.. Travis worked to find us a great rate and all the options available for us... the whole experience was great.. from the moment we arrived till we drove away happy customers.... Great Team work there More
by hi4509
Employees Worked With
Travis Winston , Lyle Heisz
August 02, 2020
Professional, courteous service Scheduled appointment to have some Ford accessories installed. They were ready with all the parts and labor. Everything was installed A+ and ALL the e Scheduled appointment to have some Ford accessories installed. They were ready with all the parts and labor. Everything was installed A+ and ALL the employees were very courteous and professional. More
by sapsucker40
August 01, 2020
The Canadian was very helpful throughout the whole process. I am very pleased with my experience. Everyone was very professional and knowledgeable. 10/10 would recommend process. I am very pleased with my experience. Everyone was very professional and knowledgeable. 10/10 would recommend More
by brad_merrell
Employees Worked With
Lyle Heisz
August 01, 2020
It was a great experience as usual! The staff was friendly and professional. My service needs were met and it was completed in a timely fashion. friendly and professional. My service needs were met and it was completed in a timely fashion. More
by Grylander
Employees Worked With
Christina Root
July 29, 2020
Lyle was such a great help to me. Helping me pick the right car and making me secure about picking my car. I would recommend Ford Lincoln of Cookeville and Lyle! right car and making me secure about picking my car. I would recommend Ford Lincoln of Cookeville and Lyle! More
by lamassey92810
Employees Worked With
Lyle Heisz
July 28, 2020
Vey easy, no hassle deal. I went to the dealership to look at a new truck. When my wife and I arrived we were greeted by Adam at the front door. Adam and Brent Smith then very I went to the dealership to look at a new truck. When my wife and I arrived we were greeted by Adam at the front door. Adam and Brent Smith then very patiently walked me through the options and found what I was looking for. After some short negotiation's on a price, I went home with a 2020 Ford Ranger. These salesmen and the rest of the dealership made it simple for me to make this purchase right here in town. Very pleased! More
by buzzard228
