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Ford of Cookeville
Cookeville, TN
1,201 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,201 reviews
August 17, 2020
Great service staff , Christina Root and Ryan Mollinet are great, every time I have a concern they handle it very professionally .and great mechanics working on the vehicles . Very clean environment too! are great, every time I have a concern they handle it very professionally .and great mechanics working on the vehicles . Very clean environment too! I would like to make a suggestion , those guys and girls in the service tunnel need A/C ! More
by joshuagunter99
Employees Worked With
Christina Root
August 16, 2020
Service for car I am most pleased with the service department. They are very courteous and professional every time I have my car in for service. Thank you Christina. I am most pleased with the service department. They are very courteous and professional every time I have my car in for service. Thank you Christina. More
by davis2018
Employees Worked With
Christina Root
August 14, 2020
Great people, great service. You can’t ask for better people to work with. We appreciated all the help Nick Johnson gave us while finding our new vehicle. people to work with. We appreciated all the help Nick Johnson gave us while finding our new vehicle. More
by jawest7
Employees Worked With
Nick Johnson
August 13, 2020
expierence the salesman was awesome he took the time to work with us until we got the deal we were comfortable with and was friendly the entire time the salesman was awesome he took the time to work with us until we got the deal we were comfortable with and was friendly the entire time More
by terri_rhoton
August 12, 2020
Great Service Great service. Lyle was a true professionals and very helpful. Friendly, knowledgeable and answered all questions. Very happy with the service and wou Great service. Lyle was a true professionals and very helpful. Friendly, knowledgeable and answered all questions. Very happy with the service and would recommend it. More
by johnwclucas
Employees Worked With
Lyle Heisz
August 12, 2020
Had a good experience, Josh was very helpful. Look forward to more purchases. I like my truck, thanks thanks thanks thanks thanks thanks thanks thanks forward to more purchases. I like my truck, thanks thanks thanks thanks thanks thanks thanks thanks More
by Jphillips
Employees Worked With
Josh Brown
August 10, 2020
Salesman Michael did a excellent job for us. He was very courteous and helpful, and extremely knowledgeable I would highly recommend Mike to anyone. 5 plus S Michael did a excellent job for us. He was very courteous and helpful, and extremely knowledgeable I would highly recommend Mike to anyone. 5 plus Stars rating. I did not work with any other salesman but during my time there I did pass by several salesman and they were all very pleasant and courteous. More
by Brisco
Employees Worked With
Finance guy, Michael Williams
August 10, 2020
In and Out Just an oil change, Service department was great,kind and courteous. I did not have the time to get my current recalls fixed so we will be back at the Just an oil change, Service department was great,kind and courteous. I did not have the time to get my current recalls fixed so we will be back at the end of the week. More
by Boatdude
Employees Worked With
August 09, 2020
The service department is great! All of the service writers we deal with are courteous. Xavier Norman was Yesterdays service rep. He’s wonderful. Always respectful. Always helpful. Always informative. writers we deal with are courteous. Xavier Norman was Yesterdays service rep. He’s wonderful. Always respectful. Always helpful. Always informative. Always courteous. We wish that everyone we dealt with was like this everywhere. We’re beyond happy with our experience at this Ford dealership. More
by Ms. G
Employees Worked With
Xavier Norman - 5 stars. Always friendly. Always respectful. Always informative
August 07, 2020
I discussed the issues with service membersChristina I discussed the issues with service members Christina Root she discussed everything very well Brought vehicle I drop it off 1:15pm Christina called I discussed the issues with service members Christina Root she discussed everything very well Brought vehicle I drop it off 1:15pm Christina called before 6pm completed and fixed ready to go So thankful for her great job that was done and her help. Looking forward to doing more business in the near future More
by sandbautosales
Employees Worked With
Christina Root
