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Ford of Cookeville
Cookeville, TN
1,603 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,603 reviews
April 25, 2026
Zach was very patient with all my questions and request. He helped me get in the truck I wanted. He helped me get in the truck I wanted. More
by natenite8
Employees Worked With
April 24, 2026
Very helpful with everything I needed done and it was faster than I thought it would be faster than I thought it would be More
by Loganneal259
Employees Worked With
April 24, 2026
“Worked with Zack and he was outstanding! Extremely knowledgeable and genuinely pleasant to deal with. He made buying our new truck easy and enjoyable. Highly recommend!” Extremely knowledgeable and genuinely pleasant to deal with. He made buying our new truck easy and enjoyable. Highly recommend!” More
by JY
April 24, 2026
Zach was a true professional to work with. He was very honest and straight forward and answered all our questions. It was a good experience and we would work with Zach again. He was very honest and straight forward and answered all our questions. It was a good experience and we would work with Zach again. More
by meyother
April 24, 2026
I flew in from Texas just to do business here and I would happily do it again!. Zach really took care of me. This has been the best dealer experience I have ever had. He was timely, communicative, and found happily do it again!. Zach really took care of me. This has been the best dealer experience I have ever had. He was timely, communicative, and found me exactly what I was looking for. More
by Alfaro
April 23, 2026
Connor Paris done a good job with helping us get a maverick would highly recommend!!! maverick would highly recommend!!! More
by donnieriley
April 23, 2026
Everyone was very friendly. Dealership was clean and had a large selection of vehicles to choose from. Dealership was clean and had a large selection of vehicles to choose from. More
by cj_turner82
Employees Worked With
April 22, 2026
I'm not typically the person that is going to post reviews but this experience requires it. I've done a lot of business with Ford of Cookeville and my experience was good up until this visit. I came t reviews but this experience requires it. I've done a lot of business with Ford of Cookeville and my experience was good up until this visit. I came to the dealership to look at a 2017 F350 Super Duty Dually. It's used and I expected it to have bumps and bruises. Test drive went fantastic of course, nothing happens during a test drive. We sat down to do paperwork on the truck and that's went it all went down hill. The salesman brought out these astronomical numbers for down payments and monthly payments. I politely refused and told him there's no way I was paying that kind of down payment or making that type of monthly payment on a used vehicle. The salesman also came out with this insane offer on my trade. Again, I politely said absolutely NOT, it was a complete slap in the face. Long story short, I did eventually get what I wanted on trade in and got the truck with no down payment. I completely understand this is a used truck so I drive this truck home, drives home perfectly, attempt to back the truck in the driveway and there's no Reverse gear. It lags for several seconds finally kicks in, then it slips all the way up the driveway causing a check owners manual light to come on. I immediately called my Salesman to let him know what was going on, he then let's me know that they can't do anything about it because its a used truck and it was purchased as is!!! So I have payments on a truck that I can't drive because the transmission is slipping and the dealership, Ford of Cookeville won't do anything about it. I'm blown away by the lack of maintenance and the lack of care that this dealership has for its customers. Be very leary and aware when purchasing something used that its checked out completely and you have at least a 30 day Warranty or grace period after purchase. Don't be like me, make a purchase then come home and realize an issue with the vehicle. This is an expensive fix, over 6000 for a transmission that comes out of my pocket directly after a purchase of a vehicle, thank you Ford of Cookeville!!!!! More
by jakebrake91002
Employees Worked With
April 22, 2026
Bought a new F250 from Adam Miller great experience with great prices. Would 10/10 recommend great prices. Would 10/10 recommend More
by Tucker20reed
Employees Worked With
April 21, 2026
Adam and Ben were great to work with! Purchased 2 vehicles, seamless process. Thanks guys! Purchased 2 vehicles, seamless process. Thanks guys! More
by Blnovak21
