Ford of Cookeville

Problems with the vehicle after a few months I bought a vehicle a few months ago and it all started with the salesman. They played the game of going back and fourth and finally told me they would I bought a vehicle a few months ago and it all started with the salesman. They played the game of going back and fourth and finally told me they would meet my terms. When I went to sign the paperwork, I looked at the purchase amount and they had not met my terms. They tried to slide it by me. I purchased the vehicle after having to haggle more. I purchased the extended warranty. When I went to leave the vehicle was on empty and I was told they don't fill up used vehicles. A month later the seat controller fell off and what a supreme it was not covered. I now am having engine problems and it will probably not be covered. I will never buy another vehicle from this dealership again More

In the beginning of this adventure I had been consulting with a man named Ray Moyer on the phone. I told him the day before I came in that I would be coming in after work after I ran a few errands. He said with a man named Ray Moyer on the phone. I told him the day before I came in that I would be coming in after work after I ran a few errands. He said this was fine and to meet him after 5:30. My wife also received a call the day we were expected to come in as to confirm the 5:30 time. When I got there Ray wasn't there but, fortunately, another sales associate decided to help me. I told the new associate about the car I had seen on Auto Trader and asked if I could test drive. The Auto Trader car was a 1.5L eco boost and was wondering if the 1.5L eco was as great as Ford was hyping it up to be. Even if the 1.5L wasn't as great I was still greatly considering getting the 2.5L instead. Although I wanted to test drive the car I found on Auto Trader, which was as listed as being on the lot, I could not because the associates could not LOCATE the vehicle. While I did test drive a 1.5L the test drive could have gone better if the car did not smell like it was on fire. (Yes the car was new but had been driven previously.) Because of the drive, I started to show apprehension towards the 1.5L and thought a 2.5L would be better but my saying so fell on deaf ears and did not get to try the 2.5L. After the 1.5L drive we discussed the price; the associates said the price on Auto Trader was already after rebates and a discount. The odd thing was that it never said on Auto Trader that the price was after rebates or discounts like other non Ford vehicle listings. Then I was informed that I couldn't get all the discounts so the price was higher than what I had seen on line by $500+. To add insult to injury because I was not interested in the new price the sales associate had the finance manager come out and ask me what it would take to get me to buy the car TONIGHT. In the end I had such a bad experience with them that I went elsewhere and bought a different non Ford vehicle. More

After an original deal fell through, Ford Lincoln of Cookeville went above and beyond our expectations in finding us a similar truck in our price range with the options we needed. Great selection of veh Cookeville went above and beyond our expectations in finding us a similar truck in our price range with the options we needed. Great selection of vehicles right on the lot. Geoff Root and Mike Petrello went over everything with us and made sure we left happy. Kevin Green in financing explained everything to us clearly. Absolutely no pressure or sales pitch. The dealership was clean and very family friendly. Would highly recommend salesman Matt Crabtree andFord Lincoln of Cookeville as a first stop when looking for a vehicle. More

Great buying experience,would purchase next vehicle from them.Sent email with ford flex I was interested in and they had it sitting outfront for me to test drive...Awesome!!!!! them.Sent email with ford flex I was interested in and they had it sitting outfront for me to test drive...Awesome!!!!! More

I did my homework ahead of time on the internet, so going in I knew what I was looking for. I set up a time to go in and met with the Internet salesman, Tim Roche. Mr. Roche was very pleasant and helpful and in I knew what I was looking for. I set up a time to go in and met with the Internet salesman, Tim Roche. Mr. Roche was very pleasant and helpful and not pushy. Ford, Lincoln of Cookeville had the best price on my vehicle comparied to 2 others dealers. Overall this has been the most pleasant new car purchase I have experienced. This was my first new Ford purchase. I am very pleased with the Ford / Lincoln of Cookeville dealership, the salesman, my price, and my car so far. Since this is my first Ford, If it proves out in the long run to be a good car, I will again visit Ford / Lincoln of Cookeville for my next new car purchase. Thanks guys for a great buying experience. Donald West More

The service at Ford Lincoln of Cookeville was very impressive. Everyone was very nice and extremely helpful. Layn Boyce, our internet contact, responded to our online form immediately. We met him at impressive. Everyone was very nice and extremely helpful. Layn Boyce, our internet contact, responded to our online form immediately. We met him at the Ford lot the next morning. Great guy, very helpful. Layne introduced us to our dealer, Matt Crabtree. Matt acted very professional and was very informative. He helped us find the right car for my family. Matt helped us get an excellent deal on the car. We were very pleased with the end price. I'm very sure that no one else could have given us a better deal. I would recommend Ford Lincoln of Cookeville to anyone. Overall experience exceeded all expectations. Thanks for everything! Will definitely shop here again. More

A very responsive staff who does their best to accomodate the customer. Karen went above and beyond to work in my vehicle within one day. the customer. Karen went above and beyond to work in my vehicle within one day. More

This was my first time coming to this dealer ship. Karen was very friendly and helpful. The work on my car was done in a timely manner In the future any work that I need done it will be done at this dealer was very friendly and helpful. The work on my car was done in a timely manner In the future any work that I need done it will be done at this dealer ship More

I wasn't sure what I wanted when I stopped in but I knew I had to have something. I told Dustin what I need in a vehicle and what I my budget was and I couldn't be more pleased with his recommendation knew I had to have something. I told Dustin what I need in a vehicle and what I my budget was and I couldn't be more pleased with his recommendation on a vehicle. Clint Kennedy was the one in finance. He was very knowledgable about the product and never tried to push anything on my that I didn't need. I'm very happy with my experience and will not hesitate to return for my next vehicle purchase! More

My experience was great I will tell all my friends to make sure they buy their new vehicle from cookeville Lincoln of cookeville they are the best dealership. make sure they buy their new vehicle from cookeville Lincoln of cookeville they are the best dealership. More