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Ford of Cookeville
Cookeville, TN
1,201 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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September 06, 2011
Bought used 2011 Acura MDX. After signing papers, asked the Joe about the second key. He looked and could not find it. Said he would contact previous owner. Waited two weeks and heard nothing from him o the Joe about the second key. He looked and could not find it. Said he would contact previous owner. Waited two weeks and heard nothing from him or anyone at dealship. Called and asked where the key was and Joe said he was trying to contact the owner and would get back to me. Biggest problem with dealship is NO ONE WILL CALL ME BACK. I have had to make all the calls and ask questions. Was in Cookeville on a Sunday about a week after I had talked to Joe and the General manager, Michael Cass, was there and asked him about the Key. A lady was present when we were talking and told us that Joe was 'HAD" contacted the previous owner and that the key was supposed to be in the mail. I called one more time and ask again about the key and was told Joe that he had finally contacted the preiouse owners and the key would be sent. I have now waited another two weeks and still no key and my temporary tag has expired. Called the dealership and talked to several people about tag and they said they did not have paper work from prevous lein holder to get tag. NO ONE FOLLOWED UP ON THIS and said they would since I called. Again no follow up and no phone calls as to where the key is. It has been a real struggle to get 'CORRECT' information from the dealeship and and to get someone to call me back. I was told three times the Joe had contacted the previous owner and the key was in the mail. So far it has been about 6 weeks and no key and no answer as to where the key is or when I will get it. Poor communication in the total dealership. Poor followup on their part. Once the sale was completed, they must feel like their job is done and they do not need to followup or help the customer anymore. More
by jwhill
Employees Worked With
Joe, Michael Cass
