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Ford of Cookeville
Cookeville, TN
1,208 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,208 reviews
June 12, 2018
My experience at Ford Everyone was so helpful and friendly , had a great and friendly salesman , very knowledgeable and went out of his way to make me feel right at home , Everyone was so helpful and friendly , had a great and friendly salesman , very knowledgeable and went out of his way to make me feel right at home , and really worked with me to help me get what I thought was a good deal , would recommend More
by hlafever
Employees Worked With
Ronnie Jagnandan , can't remember others names
June 09, 2018
Excellent Service From the time I arrived until the time I departed, I had excellent service! Surroundings were very clean and neat. Staff were very friendly and profes From the time I arrived until the time I departed, I had excellent service! Surroundings were very clean and neat. Staff were very friendly and professional! Thank you so much! :) More
by VIcky
Employees Worked With
Christina Root
June 09, 2018
Cookeville Ford review Me and my wife has used this dealership for years and we wouldn't go anywhere else .. sales and service are always far and friendly Me and my wife has used this dealership for years and we wouldn't go anywhere else .. sales and service are always far and friendly More
by Fords123
Employees Worked With
Joe Hayden...devon Taylor....layne Boyce
June 08, 2018
Excellent Service Christina is an excellent service representative. She took care of all my service needs and was able to answer all the questions about my Ford F150 s Christina is an excellent service representative. She took care of all my service needs and was able to answer all the questions about my Ford F150 service needs. Thanks! More
by david
Employees Worked With
Christina Root
June 06, 2018
Routine Service This is only the second time I’ve used Cookeville Ford. Casey was professional, friendly and answered my concerns. We are still new to the area and am This is only the second time I’ve used Cookeville Ford. Casey was professional, friendly and answered my concerns. We are still new to the area and am very happy with the service I have received on my F150 and 250 at Cookeville Ford. Will continue to use Cookeville Ford. More
by CharlieJ250
Employees Worked With
Casey Loftis
June 04, 2018
Quick service didnt have appointment. They did a oil change on my 2013 f150 didnt have to wait long. Waiting room was clean and comfortable,they had water and donuts and pizza for customer They did a oil change on my 2013 f150 didnt have to wait long. Waiting room was clean and comfortable,they had water and donuts and pizza for customers while they wait. More
by J R
Employees Worked With
Kristina Stephens
June 02, 2018
Great service as always Casey was amazing as always. Love the staff. And the work was great. Always could spend less, but I’d hate to compromise quality. Really great exp Casey was amazing as always. Love the staff. And the work was great. Always could spend less, but I’d hate to compromise quality. Really great experience. Carey, Miguel and Christina are amazing More
by Tunatater
Employees Worked With
Casey, Miguel
June 02, 2018
service Had an appointment for oil change & tires balanced and rotated. Prompt & efficient service; waiting area was clean and comfortable. Casey L. did a v Had an appointment for oil change & tires balanced and rotated. Prompt & efficient service; waiting area was clean and comfortable. Casey L. did a very through review of my vehicle check sheet. More
by D.B.
Employees Worked With
Casey L.
May 31, 2018
service They did an oil change and tire rotation on my 2017 Ford Escape, I wasn't there long at all a great job done thank you. They did an oil change and tire rotation on my 2017 Ford Escape, I wasn't there long at all a great job done thank you. More
by Judy
Employees Worked With
Kristina Stephens
May 28, 2018
No Problems Stopped in for oil change, no appointment. Was told to just park car in que and it would be done. It was done rather quickly and with a smile. I'm qui Stopped in for oil change, no appointment. Was told to just park car in que and it would be done. It was done rather quickly and with a smile. I'm quite satisfied. More
by N P
Employees Worked With
Christina
