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Ford of Cookeville

Cookeville, TN

4.9
1,208 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business. Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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1600 Interstate Drive

Cookeville, TN

38501

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Showing 1,208 reviews

June 28, 2018

Great Service Adviser The service adviser was very kind and helpful. She got our truck service started quickly, showed us where the restrooms were, turned on the TV and of More

by Mike B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Stephens
June 26, 2018

Air conditioning woes Has air conditioning problem and the service writer explained options and warranty with the mileage I had. She had a service tech investigate. Compu More

by Gopackgo66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Root
June 26, 2018

Great Service My service manager, Christina Root, was so nice and helpful throughout the whole "experience". She explained everything up front, communicated with m More

by lbozza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Root
June 26, 2018

Service is always good The service dept has always been very friendly and helpful. I have worked at various dealerships and Miguel always goes above and beyond for me. I re More

by Cady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Matias
June 21, 2018

Platinum Purchase Extremely pleased with all aspects of the transaction. The salesman was very helpful and was able to answer all of my questions in a prompt and courte More

by JimBob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kolton Gardner, Joe Hayden, Layne ???
June 19, 2018

Like the wind Stopped in for an oil change and a car wash. That was done and I also got a twenty five point inspection done too. Was in and out in about thirty fiv More

by Gopackgo66
Customer Service
Recommend Dealer
Yes
Employees Worked With
Underwriter
June 18, 2018

Changed oil while I had procedure done Did what I ask for the most part. Changed oil and checked washer fluid pump where it was not spraying properly. Did not change wiper blades. More

by Ann63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina, Casey
June 14, 2018

thank you Quite satisfied with my oil change and tire rotation. It was timely and Chris was very polite and a great help with my questions. I really enjoy comin More

by Transit Camping Van Woman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Root
June 14, 2018

Great service and write up. Salesman (Ronnie J) who sold truck still remembered me after a year, and we chatted. Kristina was very helpful with my questions. Still wish you had s More

by ford guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Stephens, Ronnie Jagnandan
June 14, 2018

AWESOME EXPERIENCE AS ALWAYS !!! I ALWAYS HAVE GREAT EXPERIENCE WHEN I BRING MY CAR INTO BE SERVICED. THEY HAVE AN AWESOME STAFF THAT GO OUT OF THEIR WAY TO PROVIDE ME THE SERVICE THA More

by lledbetter65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CHRISTINA, CASEY , RYAN
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