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Ford of Cookeville
Cookeville, TN
1,208 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,208 reviews
July 05, 2018
Salesman Brandon Ward tells lies to keep you around Tried to purchase a vehicle from them for 2 days. Brandon Ward lied and had the vehicle sold to someone else but kept me around. Tried to purchase a vehicle from them for 2 days. Brandon Ward lied and had the vehicle sold to someone else but kept me around. More
by SamanthaDavis
Employees Worked With
Brandon Ward
July 04, 2018
1st service I experienced very fast and friendly service when I went in for first oil change. I was greeted by Christina Root as she explained her part in the ser I experienced very fast and friendly service when I went in for first oil change. I was greeted by Christina Root as she explained her part in the service and the technicians part. More
by Wyattsmom
Employees Worked With
Christina root
July 04, 2018
excellent I wanted a MKC in Rhapsody Blue which they did not carry and they searched on line until they were able to find one at another dealership and were to I wanted a MKC in Rhapsody Blue which they did not carry and they searched on line until they were able to find one at another dealership and were to trade so I was able to get my perfect MKC. Matt keep in touch with me with updates until they were able to make a trade with another dealership. More
by Rhapsody MKC
Employees Worked With
Matt Thomsen
July 04, 2018
Very professional yet friendly dealership Everyone was very friendly/professional during the process of purchasing our vehicle. We had a long wait in the lobby until we signed the paperwork. Everyone was very friendly/professional during the process of purchasing our vehicle. We had a long wait in the lobby until we signed the paperwork. More
by steele18
Employees Worked With
Micheal Williams & Travis
July 03, 2018
Brandon Ward Bought vehicle from Ward in Jan 2018. Looking for truck. Came to location specifically for Ward. Awesome service. Bought truck from him on visit knowi Bought vehicle from Ward in Jan 2018. Looking for truck. Came to location specifically for Ward. Awesome service. Bought truck from him on visit knowing I could get best price possible. More
by happybuyer
Employees Worked With
Brandon, Ward
July 03, 2018
Very helpful, polite, knowledgeable, great personality Our salesman was so welcoming. He was always polite and always ask if he could get us anything. I am recovering from a knee replacement and the truck Our salesman was so welcoming. He was always polite and always ask if he could get us anything. I am recovering from a knee replacement and the truck was for my husband but he made sure that I was comfortable as well More
by Mstidham
Employees Worked With
Brenton Smith
July 03, 2018
Great dealership Really great to deal with, salesman was very helpful in finding a truck that met our needs, he went through the vehicle from front to rear Really great to deal with, salesman was very helpful in finding a truck that met our needs, he went through the vehicle from front to rear More
by Jammer
Employees Worked With
eathen
July 02, 2018
Friendliest dealership around! It’s always a pleasant visit and everyone is super friendly! They always are very fast, we never have to wait very long. Refreshments are a nice perk It’s always a pleasant visit and everyone is super friendly! They always are very fast, we never have to wait very long. Refreshments are a nice perk too. More
by Cjillbeaty
Employees Worked With
I can’t remember their name but everyone was super nice
June 30, 2018
Great Truck buying experience Traveled 100 miles to purchase a new truck. Was not disappointed as the truck was ready to be test driven when we arrived. Purchase was a seamless and Traveled 100 miles to purchase a new truck. Was not disappointed as the truck was ready to be test driven when we arrived. Purchase was a seamless and painless as possible. Very friendly staff and knowledgeable about ford products. More
by Rmilam
Employees Worked With
Jerry Burton
June 29, 2018
The Works (not clear what is requested here) Great personnel and timely services . Casey greeted me quickly and vehicle was completed right away. He.reviewed the inspection checklist with me at t Great personnel and timely services . Casey greeted me quickly and vehicle was completed right away. He.reviewed the inspection checklist with me at time of payment More
by Mike
Employees Worked With
Casey & Christina
