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Ford of Cookeville
Cookeville, TN
1,208 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,208 reviews
July 12, 2018
Quick service Quick, friendly, had what I wanted at a great price. Salesman was great. Service was outstanding. This was my second car from Ford. And I would recomm Quick, friendly, had what I wanted at a great price. Salesman was great. Service was outstanding. This was my second car from Ford. And I would recommend your dealership. More
by Vanmom brenda
Employees Worked With
Brandon Ward
July 12, 2018
Nick Johnson is an outstanding salesman! It was a pleasure working with Nick. He was courteous, knowledgeable, helpful and most important; he was not pushy at all. Nick definitely worked ha It was a pleasure working with Nick. He was courteous, knowledgeable, helpful and most important; he was not pushy at all. Nick definitely worked hard to get us the car we wanted at a great deal. If you need a car, contact Nick at Ford in Cookeville! More
by Mike
Employees Worked With
Anthony Morgan, Nick Johnson, Ray Moyer
July 12, 2018
Great Sales Service Great experience from the entire staff. Ethan was super to work with; friendly, and very knowledgeable about the vehicles. This purchase was a Transit Great experience from the entire staff. Ethan was super to work with; friendly, and very knowledgeable about the vehicles. This purchase was a Transit Van, heading back to look at F250 Trucks. More
by kentp111
Employees Worked With
Ethan
July 11, 2018
Great I only buy and service all my vehicle at for Lincoln of Cookeville there sales and service staff is always curtious and professional I highly recommen I only buy and service all my vehicle at for Lincoln of Cookeville there sales and service staff is always curtious and professional I highly recommend More
by Fords123
Employees Worked With
Joe Hayden...devon Taylor....layne Boyce
July 11, 2018
Outstanding Service Dept. While on an outing in Cookeville, 1hr from home, my 2018 Edge began making loud noises from the rear brakes. I pulled into Ford Lincoln of Cookeville While on an outing in Cookeville, 1hr from home, my 2018 Edge began making loud noises from the rear brakes. I pulled into Ford Lincoln of Cookeville to see if they could check it out. Even though they were very busy they managed to get my vehicle diagnosed and repaired very quickly. Their concern, courtesy, and professionalism were outstanding and second to none. Thank you Cookeville Ford Lincoln service professionals More
by Linda45
Employees Worked With
Christina Poot, Garry Smith, and Svc Dept Manager (Forgive me for forgetting name)
July 11, 2018
Extra friendly service staff Staff was extremely friendly and very helpful and answered all questions expertly. Would definitely recommend service department to friends needing se Staff was extremely friendly and very helpful and answered all questions expertly. Would definitely recommend service department to friends needing service work done and show room was very neat. More
by ford1
Employees Worked With
Christina Root
July 09, 2018
Regular service I have two vehicles that get regular service. A 2014 f150 and 2016 f250. Today the 250 was serviced. As always the service was done in a timely manner I have two vehicles that get regular service. A 2014 f150 and 2016 f250. Today the 250 was serviced. As always the service was done in a timely manner. Service tech was courteous, professional and attended to my concerns. Very pleased with the service. More
by CharlieJ250
Employees Worked With
Casey Loftis
July 08, 2018
Always great service! Customer service here is top notch, & just can't be beat! Service reps are always glad to see me & treat me well. Work done on my care is always pro Customer service here is top notch, & just can't be beat! Service reps are always glad to see me & treat me well. Work done on my care is always professionally well done. This is why I drive 30 miles to get my car serviced instead of getting it done here in my home town. More
by eddiejr62
Employees Worked With
Casey Loftis
July 07, 2018
Way above average Met with a smiling Christina Root before I got the ignition turned off. Told her what I wanted taken care of. She was very insightful and knew her st Met with a smiling Christina Root before I got the ignition turned off. Told her what I wanted taken care of. She was very insightful and knew her stuff. Good way to start your visit for repair. I was impressed and I am hard to impress. More
by jbbe83
Employees Worked With
Christina Root and Cris (I can't remember his last name from sales who helped me with my cell/auto
July 07, 2018
Great experience Awesome service, very fast and prompt service. They had me out before the promised time. Vehicle was in service drive waiting on me. Great experience, Awesome service, very fast and prompt service. They had me out before the promised time. Vehicle was in service drive waiting on me. Great experience, I will definitely be returning for service. More
by Hunter guy
Employees Worked With
Christina
