Ford of Cookeville

Great Customer Service I came in for an oil change, service was fast and efficient. Christine kept me in the loop. I will definitely use this dealership in the future. I came in for an oil change, service was fast and efficient. Christine kept me in the loop. I will definitely use this dealership in the future. More

prompt service Enjoyable service experience. Mr. Norman was prompt and polite. The waiting area was clean and comfortable while I waited for my truck to be repaire Enjoyable service experience. Mr. Norman was prompt and polite. The waiting area was clean and comfortable while I waited for my truck to be repaired. I wish you would but a better quality jack on the truck to change a tire. It was slow and difficult to use. More

Quick service on a recall issue. Casey Loftis is a true professional. He shoots strait and works at making your experience a positive one. Thanks Casey for all your help. It is gre Casey Loftis is a true professional. He shoots strait and works at making your experience a positive one. Thanks Casey for all your help. It is greatly appreciated. More

20,000 Mile Serviice on My 2015 F150 My service rep, Billy Hummel, was very friendly and courteous. Explained why Ford recommended the more expensive 20,000 mile service over the plain Ja My service rep, Billy Hummel, was very friendly and courteous. Explained why Ford recommended the more expensive 20,000 mile service over the plain Jane oil change and tire rotation. I had to have 2 recalls performed, which took several hours to complete, so he had a loaner vehicle ready for me to use till the next day in just a few minutes. The work was done expertly and with not problems. More

Oil change/Tire rotation I needed an oil change the day before taking a vacation. Christina was able to get me in to the service center right away. She is very knowledgeable, I needed an oil change the day before taking a vacation. Christina was able to get me in to the service center right away. She is very knowledgeable, helpful and friendly and goes out of her way to make sure her customers are satisfied. More

First service on 2018 Ford F-150 Platinum Christina was courteous and knowledgeable all aspects of my visit. Length of time to complete the service was reasonable and the waiting room was neat Christina was courteous and knowledgeable all aspects of my visit. Length of time to complete the service was reasonable and the waiting room was neat and orderly with coffee available which is a good feature for me. More

Recall replacement and front end alignment. Very courteous. friendly and helpful. Seem to know what they are doing.. Did not have to wait long. Very comfortable waiting room with facilities. Very courteous. friendly and helpful. Seem to know what they are doing.. Did not have to wait long. Very comfortable waiting room with facilities. Salespersons not pushy. More

Service to Sales Billy in service is my "go to" guy for good listening to me and for my good understanding of what can be accomplished. In sales I have to admit that Billy in service is my "go to" guy for good listening to me and for my good understanding of what can be accomplished. In sales I have to admit that my wife and I have never been treated better, kinder or with more understanding and respect than by Ethan. We are Ford people but, I would probably hunt for Ethan no matter the make he might be selling. More

15,000 mile service I came in for a oil change. It was time for the 15,000 mile service. It would take about one hour. I said fine would you take me to Carker Barrel to w I came in for a oil change. It was time for the 15,000 mile service. It would take about one hour. I said fine would you take me to Carker Barrel to waite and pick me up when my car is ready.. Christina said that will be fine and they did. Ford Service is Great! Thank you More

Friendly and helpful I was looking for a new towing vehicle for a light trailer. My search took me into the Super Duty lineup, but also crossed into the 2018 Expedition, I was looking for a new towing vehicle for a light trailer. My search took me into the Super Duty lineup, but also crossed into the 2018 Expedition, because we have a large family and everyone wouldn't fit in a Crew cab. Ford Lincoln of Cookeville helped me review every option and detail of the vehicles until I knew exactly what I wanted. Michael Williams was always helpful and receptive to my thoughts and concerns. Overall, my experience was very good and we love our new Expedition. More