Ford of Cookeville

Excellent customer service, friendly and respectful salesmen The salesman was super (Chad Shelton), could answer questions, suggest options and speed the process of car buying along. The loan writer was equally The salesman was super (Chad Shelton), could answer questions, suggest options and speed the process of car buying along. The loan writer was equally well-informed, offered fast results and was very respectful. The car has exceeded my expectations on handling, mileage and comfort. All around this was a wonderful, easy car buying experience. More

great curtious service. effecient. gave business card to set up appt for the next time. nice clean facility. Complimentary coffee & bottled water. curtious service. effecient. gave business card to set up appt for the next time. nice clean facility. Complimentary coffee & bottled water. signed up for email for next service due date. More

Happy Always happy with the Ford dealership in Cookville TN. Had my oil changed today and a alignment done on my car. Billy was great and very helpful. I wo Always happy with the Ford dealership in Cookville TN. Had my oil changed today and a alignment done on my car. Billy was great and very helpful. I would recommend this dealership to everyone. More

Great Imporvements Had been a couple of years since I had visited Cookeville Ford for service. Noticed several positive changes. Liked it when the service writer check Had been a couple of years since I had visited Cookeville Ford for service. Noticed several positive changes. Liked it when the service writer checked the exterior of my vehicle for scratches/dents before sending it to repair tech. Only problem that I had was that the TV was on FOX News and waiting area was filled with grumpy-looking faces. Coffee area was fantastic (clean and neat). I took advantage of the courtesy shuttle and didn't wait for my vehicle recall to be fixed. More

Excellent Customer Service Excellent Customer Service. Helpful and friendly. Christina is always able to answer my questions and offer any help that I need. Best to work wit Excellent Customer Service. Helpful and friendly. Christina is always able to answer my questions and offer any help that I need. Best to work with that I have found. More

Very Customer Friendly Went in for an oil change and decided to get it fully serviced since it was time, and I was already there.The service personnel are always smiling and Went in for an oil change and decided to get it fully serviced since it was time, and I was already there.The service personnel are always smiling and gracious. They explain exactly what needs to be done and the cost up front. A nice waiting room is available with TV and reading, and for the early birds there is usually Ralph's Donuts and coffee. Water is available always. A complimentary carwash is a plus, too. More

Excellent prompt service Christina is the best service coordinator I have ever dealt with. The service is always top shelf. I came in without an appointment and Christina work Christina is the best service coordinator I have ever dealt with. The service is always top shelf. I came in without an appointment and Christina worked me in for tire service and maintenance on my 2018 Escape. More

Friendly lets you know if there is any other things wrong, the wait is not long the have a very nice waiting room with Free coffee water and donuts. lets you know if there is any other things wrong, the wait is not long the have a very nice waiting room with Free coffee water and donuts. More

In for oil change Took my vehicle in for an oil change. Was promptly greeted by Billy. He did a great job getting the oil changed and identified another issue with th Took my vehicle in for an oil change. Was promptly greeted by Billy. He did a great job getting the oil changed and identified another issue with the alignment of my car. He called to explain this issue and we authorized the repair. Was able to get the oil change and alignment done the same day. Thanks so much! More

Service Work Had some service work done. Billy Hummel was my service advisor. Billy took the time to diagnose my car's problem and explain what was going to be d Had some service work done. Billy Hummel was my service advisor. Billy took the time to diagnose my car's problem and explain what was going to be done. Billy is a great representative for your dealership. More