Ford of Cookeville

Great Service every time. Every time I have needed them they have been there for me. Service Advisors Christina Root and Casey Loftis have always been very courteous and knowle Every time I have needed them they have been there for me. Service Advisors Christina Root and Casey Loftis have always been very courteous and knowledgeable to my vehicles service needs. Whether it has been regular scheduled service, or last minute going out of town maintenance concerns they have always found a way to work me in. And to Service Tech Brandon Dyer thank you for trusted maintenance and servicing that keeps me going down the highway. Again thank you. More

Incredible experience and customer service! My experiences with the dealership, in particular Matt Thomsen, to assist me with the purchase of a used vehicle for my son, was the best I have encou My experiences with the dealership, in particular Matt Thomsen, to assist me with the purchase of a used vehicle for my son, was the best I have encountered in my life. Matt's positive efforts and reasoning to provide me with the process to obtain a vehicle out-of-state was extremely professional, and worth the wait. I will be back to this dealership for my next vehicle, due to the relationship that has evolved with Matt! , More

best service in town keeping you updated work with you on what you need to keep your FORD running like a new one and getting the right tires for my truck at the right pric keeping you updated work with you on what you need to keep your FORD running like a new one and getting the right tires for my truck at the right price More

Regular maintenance Always treat me very well. Maintenance done in a timely and professional manner. They always take care of my concerns. Casey treats his customers with Always treat me very well. Maintenance done in a timely and professional manner. They always take care of my concerns. Casey treats his customers with respect and very professional More

Frozen door latch repairs Christina root did a great job of getting my f350 in / and out quickly for recall work for frozen door latches. She communicated regularly with update Christina root did a great job of getting my f350 in / and out quickly for recall work for frozen door latches. She communicated regularly with updates More

Amazing It was my first time at this dealership and I wasnt sure how the service would be. The service was amazing everyone was so nice. They did great work! It was my first time at this dealership and I wasnt sure how the service would be. The service was amazing everyone was so nice. They did great work! More

Good experience We were very pleased with our service in the service department. Courteous, friendly, efficient and our vehicle was finished in when expected. Would d We were very pleased with our service in the service department. Courteous, friendly, efficient and our vehicle was finished in when expected. Would definitely use again. More

low tire pressure I had a nail in my right rear tire. They fixed it, washed it and I was on my way. Very efficient, friendly, and they did a great job. I had a nail in my right rear tire. They fixed it, washed it and I was on my way. Very efficient, friendly, and they did a great job. More

Service on January 24, 2019. It was raining when I arrive, service rep started to come out in the rain to get my info. I was able to have her wait till I could enter the service b It was raining when I arrive, service rep started to come out in the rain to get my info. I was able to have her wait till I could enter the service bay. She made sure what I wanted done, what I needed done and informed me of the approximate wait time. Friendly wait area, time to look and dream of next vehicle (F150). I did not have to wait the full time she told me. i did go ahead and take advantage of the free car wash. I drive pass a closer Ford Dealer to get to this one and will continue to do. I purchased this vehicle at this dealer and not the near by one. Thank You Cookeville Ford Lincoln. More

Best Ever We have bought over 14 new vehicles in our 40 plus years. Buying this one ranks right at the top. “Taz” was such a pleasure to work with. She was tire We have bought over 14 new vehicles in our 40 plus years. Buying this one ranks right at the top. “Taz” was such a pleasure to work with. She was tireless and a force to be reckoned with. She answered every question and got us the vehicle we were looking for on her day off. More