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Ford of Cookeville
Cookeville, TN
1,261 Reviews
At Ford of Cookeville, we go beyond the traditional dealership experience. Our mission is deeply rooted in enhancing lives, spreading positivity, and delivering exceptional value to all those we interact with. We don't just sell cars; we build lasting relationships, create a sense of community, and uphold strong core values that guide every aspect of our business.
Our mission is not just about selling cars; it's about making a meaningful impact in the lives of our customers, our families, and our community. We strive to be a catalyst for positive change, and more importantly, to be the positive change in the lives of others. Our commitment to delivering outstanding customer experiences is matched only by our dedication to having fun and staying true to our core values.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 1,261 reviews
June 10, 2025
Always a great experience with anyone at Ford! They work hard for their customers and do whatever they can to make the deal happen! They work hard for their customers and do whatever they can to make the deal happen! More
by kennedygrace2001
June 07, 2025
Nathan Monroe is the BEST! I don't EVER want to do car shopping again; however, if I must...he's my guy! NO pressure and I got exactly what I was looking for! Nathan ROCKS! I don't EVER want to do car shopping again; however, if I must...he's my guy! NO pressure and I got exactly what I was looking for! Nathan ROCKS! More
by Cori
June 06, 2025
I honestly do not recommend purchasing any of their used inventory. We purchased a vehicle in February and put around 3,000 miles on it. We've had it 3 months. My husband noticed an oil leak and we schedu inventory. We purchased a vehicle in February and put around 3,000 miles on it. We've had it 3 months. My husband noticed an oil leak and we scheduled an appointment asked them to change the oil, rotate the tires, and look at it. We left almost 3 hours later with an estimate for over $10,000 in repairs. Never believe anything you're told while you're on the lot. If you're looking for a vehicle and you have your heart set on a Ford, find a different dealership. Do not service your vehicle in their shop - I truly believe they broke the bolt on the exhaust manifold just to add $3,600 to the estimate for repair. It magically broke off when they pulled it in to the service shop. WORST EXPERIENCE EVER. More
by Lalynch
Employees Worked With
June 03, 2025
We loved working with Braxton! ! He was so helpful and kind. I would recommend him to everyone I know looking for a vehicle. ! He was so helpful and kind. I would recommend him to everyone I know looking for a vehicle. More
by SammyLowe
June 03, 2025
It was great work but the time was alittle to much. Thank y’all all Thank y’all all More
by Hannah.gaylord
Employees Worked With
May 31, 2025
Courteous and very helpful throughout the whole process of the purchase of our truck. Thanks of the purchase of our truck. Thanks More
by lowechris1980
May 31, 2025
Wesley was professional and got me and my wife’s in the truck that was going to suit our family needs appreciate his patience because I asked to see about four or five trucks before I chose one. He did a l truck that was going to suit our family needs appreciate his patience because I asked to see about four or five trucks before I chose one. He did a lot of running back-and-forth to make sure I got in the truck that I needed. More
by ferrarojonathan08
Employees Worked With
May 30, 2025
Nathan was great and his tranee was also great. His beard is awesome and should never trim it. His beard is awesome and should never trim it. More
by Nbrady22
Employees Worked With
Other Employees :
His tranee Katie was great she will be a awesome asset to the dealership.
May 27, 2025
Fabulous service done by everyone we met! !! My first new truck and everyone was so nice, come here if you want great service. !! My first new truck and everyone was so nice, come here if you want great service. More
by Cshs21137
