Ford Spring Hill - Service Center

My appointment was for Wednesday April 9 @8:30 am. I din not get it until Friday the 11th. The vehicle wasn't looked at until Thursday afternoon.. had i not called to find out about the status. I wou I din not get it until Friday the 11th. The vehicle wasn't looked at until Thursday afternoon.. had i not called to find out about the status. I wouldn't have known it would take so long. If my appointment was for Wednesday it should have at least been looked at. Consequently. I had to scrounge arround for transportation. I am not happy with the process and lack of communication. More

The service on our 2012 Focus was fast and professional. Our service advisor Todd kept us informed. Our service advisor Todd kept us informed. More

Todd is also wonderful to deal with. He is knowledgeable & thorough in doing his jobx..look forward to working with him in the future.. He is knowledgeable & thorough in doing his jobx..look forward to working with him in the future.. More

You were on time and delivered the car when you were done right on time right on time More

Pick up & Drop off service is great! Received call during day that tech recommended other items for service. I agreed to do recommended items. Nothing was mentioned about my initial safe Received call during day that tech recommended other items for service. I agreed to do recommended items. Nothing was mentioned about my initial safety concern regarding acceleration issues. Late afternoon called that vehicle was complete. Very close to $1K charges. Paid bill. Service host said they could not find any acceleration issues. Vehicle could have been vacuumed and washed. When called about additional recommended items, they could have also said they cannot find the original service concern. Just Sayin. More

The service was completed quickly and all questions I had were answered to my satisfaction. were answered to my satisfaction. More

Awesome fast and efficient, showing attention to detail. Was right on time and informed us of what was going on. Was right on time and informed us of what was going on. More

All good except when I went to schedule service I wound up in a chat and after putting my contact info in was told I would be contacted. That never happened so I called and set it up with the service depar up in a chat and after putting my contact info in was told I would be contacted. That never happened so I called and set it up with the service department. Lesson learned. More

I went there for my first spoiler. Change on my brand new truck and I expected to be there for an hour or so, it was done in less than twenty minutes Change on my brand new truck and I expected to be there for an hour or so, it was done in less than twenty minutes More

Very curtious knowledgeable ! Every one was a pleasure to work with ! Always bring my escape there for work !! Every one was a pleasure to work with ! Always bring my escape there for work !! More