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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
2,106 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,106 reviews

January 04, 2025

Excellent services. Highly recommended. Smooth repair process with no issues. Advisor and technician did an excellent job. More

by SCHUSTERARCHIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Management, David (Advisor), Technician
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Jan 07, 2025 -

Folsom Lake Ford responded

Thank you for your review! We appreciate your kind words about the excellent service you received at Folsom Lake Ford. It's great to hear that the repair process went smoothly and that our advisor and technician provided exceptional support. We look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 04, 2025

I came in because of a low battery, and an oil change. Work was completed quickly and as requested. Nice job, Folsom Lake Ford and specifically Bridget. More

by CA1SWADE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridget
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Jan 07, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that your battery issue and oil change were completed quickly and to your satisfaction. We'll make sure to pass along your compliments to Bridget. We appreciate your support and look forward to serving you again at Folsom Lake Ford! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 03, 2025

The service at Folsom lake Ford is top notch. They were polite and professional throughout the process. More

by talacoz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim the service advisor
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Jan 06, 2025 -

Folsom Lake Ford responded

Thank you for your kind words! We're thrilled to hear that you had a top-notch experience with our team at Folsom Lake Ford. Our commitment to polite and professional service is a priority, and it's great to know we met that during your visit. We look forward to seeing you again next time! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 03, 2025

Kind , courteous, upfront about additional issue and didn't push when I didnt want to fix at dealership. More

by krispantis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience at Folsom Lake Ford. Our team strives to be kind and courteous while providing clear information to our customers. We look forward to assisting you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 03, 2025

Sergio in Sales was knowledgable, hospitable, and friendly. He made the buying process wonderful. Thank you Sergio, for a great experience. The finance personnel MF was the total opposite. He was col More

by MR2LOR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio Foti
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Jan 06, 2025 -

Folsom Lake Ford responded

Thank you for your feedback. We truly appreciate your kind words about Sergio and are thrilled to hear that he made your buying process wonderful. At Folsom Lake Ford, we strive for a positive experience for all our customers, so it's important to hear about both the positives and areas where we can improve. I encourage you to reach out to us directly to discuss your experience with our finance personnel. Your insights are valuable to us, and we want to ensure we uphold our standards in every department. We hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 03, 2025

Bridgette is a gem she not only takes the time to listen to your concerns, but goes that extra mile to make sure it’s all done accurately above and beyond expectation. Any company is lucky to have her as an More

by katrushka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bridgette in Service
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Jan 06, 2025 -

Folsom Lake Ford responded

Thank you so much for your kind words about Bridgette! We at Folsom Lake Ford are thrilled to hear that she took the time to listen to your concerns and went above and beyond to meet your expectations. Your feedback truly highlights the dedication of our team. We hope to see you again soon and appreciate you sharing your experience! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 03, 2025

Our sales rep Kevin was the reason we purchased from folsom lake ford. He listened to us and endeavored to satisfy our requests. More

by CHARLESBASHAW
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin
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Jan 06, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear that Kevin made such a positive impact during your experience at Folsom Lake Ford. It's great to know he listened to your needs and worked hard to satisfy your requests. We appreciate your business and hope to see you again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 03, 2025

Had an excellent purchase experience at Folsom Lake Ford. I was able to negotiate the deal over the phone which was very convenient for me and time saving. The experience when I arrived to pick up the vehicl More

by dhunter8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Campagna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Berry, Benjamin Chaidez and Jon Peterson were excellent and easy to work with. I can't remember the finance team members name I worked with but that was also a smooth and easy experience.
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Jan 06, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! We're thrilled to hear about your excellent purchasing experience at Folsom Lake Ford. It's great that you found the phone negotiation convenient and that your truck was ready for you upon arrival. We appreciate your feedback and hope to see you again soon! Enjoy your new vehicle! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 03, 2025

Not forthright is their representation of automobile. Automobile was delivered at night and I couldn't really inspect it. I later discovered a very large abrasive scar on the which was not identified b More

by BONJAC
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Nazar
Report | Print
Jan 06, 2025 -

Folsom Lake Ford responded

Thank you for your feedback. We understand how important it is for our customers to receive a clear representation of their vehicles. I appreciate you bringing these concerns to our attention, and I encourage you to contact me directly so we can address the issues you’ve experienced with the vehicle. At Folsom Lake Ford, we strive to uphold high standards and appreciate your insights as they help us improve. I look forward to hearing from you. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

Jan 07, 2025 -

BONJAC responded

Contacted Mr Peterson as requested and have not received a return call. Since my initial review, I have learned that the wheels on the passenger side have sections where the clear coat has been sanded off. This is the same side where the very large abrasive scratch exists. The wheels can be aligned by moving the car such that the sanding on the wheels aligns with the abrasive scratch/scar. It seems to me that wheels were scratched at the same time as the body and the scratches were removed by sanding the areas on the wheels. Also have discovered missing part in trunk area. Advertising on the internet such that the buyer cannot see the car requires a complete disclosure of any functional or cosmetic issues. That certainly did not occur in this case. All of this additional information has been provided to the dealer but still no response. This is disappointing[ for a dealer with such a good rating.

Jan 11, 2025 -

BONJAC responded

Despite what the Folsom Lake Ford Response says (see below), I have phoned Mr. Peterson and have emailed him as well on multiple occasions. It is clear to me that they no interest in hearing from me about my concerns or experience with them. I think this is all you need to know about the character and integrity of this dealer --it is non-existent.

January 02, 2025

Sale representatives gave me space to think about their offer with no pressure. We came to fair agreement on the trade in value. The sale representative alerted me to all the Ford specials throughout my 3 More

by KFRIEDRICH30
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leo
Report | Print
Jan 03, 2025 -

Folsom Lake Ford responded

Thank you for your wonderful review! I appreciate your kind words about our sales representatives at Folsom Lake Ford. It's great to hear that you felt no pressure and were able to come to a fair agreement on your trade-in value. I'm glad that our team could keep you informed about the Ford specials during your search. I look forward to serving you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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