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Folsom Lake Ford

Folsom, CA

4.8
2,389 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,389 reviews

January 24, 2024

James was great and the coffee was hot. Tour of the lot was fun and neat. More

by RICHARDMONTGOMERY773
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2024 -

Folsom Lake Ford responded

Thank you so much for the nice review, Richard! We really appreciate this feedback and I'll be certain to share your compliments with James and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 23, 2024

They have been very helpful and very responsive to any concerns and needs and I love my new truck More

by MIKE.LINNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kentucky
Jan 29, 2024 -

Folsom Lake Ford responded

Mike, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 23, 2024

Well you front desk male sucks at the oil change area. Even though coming in for years and having no one in the bay for oil change at 3pm he said he couldn’t see me. He was hoping a customer showed up 15 More

by MATFERRON25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female oil change counter
Jan 29, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to leave us your review, Mat. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. I would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. I hope to hear from you soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 22, 2024

Folsom Lake Ford is great! I will always continue to come to FLF to buy and service my Ford vehicles. Brigitte is Great! More

by CAVEMANTURNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skye Mascadri
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brigitte Karen, Dan Frye, Robbie Zepponi, Tom Zraick, & Chuck the parts manager.
Jan 26, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to leave us this great review of our dealership. I will be sure to share your kind words with Brigitte. We appreciate your business and we look forward to working with you again in the future! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 22, 2024

Service was good. Scheduling was easy and proactive. Truck was ready when committed it would be. More

by CRAIG.DIGHERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Folsom Lake Ford responded

Thank you for your wonderful feedback, Craig. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 22, 2024

This is the second vehicle I have purchase through Folsom Lake Ford and it was a positive experience. Gayle Blackwell was great. More

by masingalem
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gayle Blackwell
Jan 26, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review. I am very happy to hear that Gayle and our team could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 22, 2024

The staff were very helpful. Took there time to explain everything, using words anyone could understand. Sergio, Jo, Scott, And Pat. Really went out of there way, In making my ne More

by tommyboykj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergio, Jo, Scott, Pat
Jan 26, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us and provide a memorable experience. We look forward to seeing you back again in the future. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 22, 2024

Will be coming back! ! Second car and always a great experience. The first one was for my dad and we absolutely loved it, so getting my car was easy. More

by LILLI.EIRIKH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony & JW
Jan 26, 2024 -

Folsom Lake Ford responded

It is wonderful to hear that our team was able to provide you with a great experience, Lilli! I really appreciate this feedback and will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 22, 2024

Upon arriving I was met woth smiles and handshakes right as I entered the door. Staff were polite and friendly and make the transaction smooth and I wasn't pressured by sales pitches. More

by ANDY_EDGERTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Jan 26, 2024 -

Folsom Lake Ford responded

Andy, thanks for taking the time to write such an excellent review for Folsom Lake Ford. We strive to make sure everyone who walks through our doors feels like they are in good hands. Please don’t hesitate to reach out if you have any questions. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 21, 2024

I’ve bought 4 vehicles from this dealership. Reciently I purchased a 2023 Bronco Badlands. Folsom Lake Ford does all my services. James in service has been great to work with and always takes ca More

by DJJECARDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis 5 star service
Jan 25, 2024 -

Folsom Lake Ford responded

Thank you for taking the time to write this fantastic review! I hope you are enjoying your new Bronco Badlands and I appreciate your loyalty to our team. We look forward to working with you again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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