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Folsom Lake Ford

Folsom, CA

Overview
Employees
Reviews
Vehicles
4.8
2,389 Reviews
Welcome to Folsom Lake Ford. We're a Ford dealership located in Folsom, California that puts your needs first, and we mean that. We're focused on providing unmatched customer service that always emphasizes your importance and leaves you knowing how much we appreciate your business, but that's not all. To truly create win-wins, we're going to save you money. We do that by offering low prices and rates on our products and services. Our Ford dealership doesn't just talk the talk either... we've proven ourselves and over the last 5 years been recognized as a Triple Crown Award winner as a result of our excellence in sales, service, and finance. We'll take care of you each and every time you visit our website or make your way over to our Ford dealership.
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12755 Folsom Blvd

Folsom, CA

95630

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Showing 2,390 reviews

January 29, 2024

They really care about their customers which is the best part and James Willis goes above and beyond to ensure it’s a great experience every time More

by 5STARGYRL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Feb 02, 2024 -

Folsom Lake Ford responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and I'm so thankful that your time with us was well spent. Please feel free to reach out to me with any questions or future auto needs, as I am always here to help. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 29, 2024

Travis Cordero was wonderful to work with. He really took the time to answer the questions my wife and I had, which was greatly appreciated. More

by KGHENDRICKS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Travis Cordero
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Feb 02, 2024 -

Folsom Lake Ford responded

Thank you for this amazing review! Travis is a valuable member of the team and I am so glad he was able to assist you and your wife. We really appreciate your business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 29, 2024

Tom and Jim are the absolute best! Phenomenal customer service and kept us up to date throughout the entire service. More

by ASHLEY.S.BRANDENBURG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Z.
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Feb 02, 2024 -

Folsom Lake Ford responded

Thank you for providing this amazing feedback about Jim and Tom, Ashley! Our team really appreciates your comments and I hope that you will visit us again soon! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 29, 2024

Pleasant, professional service advisors. Kept me up to date on the status of my vehicle. Overall, an excellent experience. More

by ROGER.FISHER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brigitte Karen
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Feb 02, 2024 -

Folsom Lake Ford responded

Thank you so much for taking the time to share your feedback with us, Roger! We work hard to make sure our guests have an excellent experience. I will share your comments with our team and we look forward to working with you again down the road. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 29, 2024

Luis Legarda is the best! He is always there to take care of me and makes sure I don't get overcharged for anything. Can't say enough good things about Luis... More

by Vikingnene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Peterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Fuhs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Legarda
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Feb 02, 2024 -

Folsom Lake Ford responded

Thank you so much for your glowing review! I'm delighted to hear that you had a positive experience with Luis. Your kind words mean a lot to our team, and we can't wait to welcome you back soon. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 28, 2024

James made this an unforgettable quality service experience from beginning to end and also helped to recover some misplaced keys More

by HANCOCKRICKROGERS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Willis
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Jan 31, 2024 -

Folsom Lake Ford responded

Thank you so much for your review! Happy customers are our goal and our mission at Folsom Lake Ford, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let me know. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 28, 2024

My service advisor is not great at all. Customer service is not the greatest also. More

by ASHLEY JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tommy Nares
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Jan 31, 2024 -

Folsom Lake Ford responded

Ashley, I appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address these issues. I look forward to speaking with you and regaining your trust in our business. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 28, 2024

Ben is the salesperson who helped me out with my purchase. It was such a pleasant experience that I would definitely recommend him to any friends or family who are in the market for a vehicle. He we More

by pmh7296
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ben Rasmussen, Sales
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Jan 31, 2024 -

Folsom Lake Ford responded

I cannot thank you enough for your wonderful review of Folsom Lake Ford and for your referrals and recommendation! It was a pleasure to assist you and please let me know when I can do so again! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 28, 2024

All around great ! We loved working with Zack ! This our second car we have bought from Folsom Lake Ford. More

by JIMANDKATHIC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack
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Feb 01, 2024 -

Folsom Lake Ford responded

Thank you for leaving us this great review. I am very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

January 28, 2024

Honest guys from sales to finance ; provide details information and coverage about extended warranty & instruction on car operations & setup ford connection More

by LE.ANTHONY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron & Kentucky
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Feb 01, 2024 -

Folsom Lake Ford responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything I can assist you with in the future, please let me know. All the best, Jon Peterson, (916) 353-2000, jp@folsomlakeford.com

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