Folsom Lake Ford

Terrible sales experience I went into the dealership looking at very slow selling fiesta’s . Was told they’d match a price quote from another dealer of $15,600’. The vehicle I went into the dealership looking at very slow selling fiesta’s . Was told they’d match a price quote from another dealer of $15,600’. The vehicle has $3000.00 in ford rebates and was offered at every dealership well below msrp . Well after they tell me they’ll match the price., the contracts come out with a $15,600 sales price plus tax with the dealership taking all the rebates.. this was over $1,000 higher than the full msrp. Then they tell me they will sell to me at full msrp .. taking $1000,00 off the price. Beware deceptive practices? Liars, dishonest. They say all price quotes are after all available rebates and discounts! So they were offering me a car at $5,000 higher than the other dealership. Same exact car . Then they offered me a $1,000 lower price .. still $4,000 higher . More

Great sales team Have been looking for second car for fun, and the Bullitt edition Mustang came across my radar. Visited the dealer once but car was in the shade, so c Have been looking for second car for fun, and the Bullitt edition Mustang came across my radar. Visited the dealer once but car was in the shade, so couldn't see the Highland Green color properly. On a sunny day I returned with my wife and was greeted by Matt, a sales guy. He got the vehicle pulled into the sunshine to see the paint in the sunlight and offered a test drive. The sale manager "Kentucky" came out and reiterated the test drive even though the cars were land-locked behind others, and moved the car I was most interested in to the front lot. Ended up taking a test drive with Matt and the car was fine. We didn't buy there yet as we have 2 other cars to test drive before making a decision but Matt's professionalism and Kentucky's no-xxxxxxxx sales price were great. I checked out the price we came to afterwards and it was spot on, better than most places and lowest in my area. Nice job Folsom Lake Ford, if we buy a Bullitt, we'll be back to them. More

Above and beyond for customer service Gayle was knowledgeable and willing to work with my somewhat hectic schedule to make my experience as streamlined and as easy as possible. I’ve leased Gayle was knowledgeable and willing to work with my somewhat hectic schedule to make my experience as streamlined and as easy as possible. I’ve leased cars a couple of times before this, but Gayle by far made it the easiest and most enjoyable experience yet. More

Excellent customer service at Folsom Lake Ford Mark Higdon provided excellent customer service. He went above and beyond to answer all of my questions in great detail and to find the exact Explorer Mark Higdon provided excellent customer service. He went above and beyond to answer all of my questions in great detail and to find the exact Explorer I wanted. This is the third lease I have done with him and will definitely work with him again for our future car purchases. More

Good Service We like working with Luis Legarda, he is always pleasant when talking to us, is honest about his time lines and work to be done , treats us like a fam We like working with Luis Legarda, he is always pleasant when talking to us, is honest about his time lines and work to be done , treats us like a family member. The shop staff does a nice job on not tracking grease or leaving tracks inside the car. More

Great experience at Ford. I bought my Ford Fusion in 2017. Everyone we talked to were very helpful . I’ve been back to ford a few times for service, maintenance, etc. again I’v I bought my Ford Fusion in 2017. Everyone we talked to were very helpful . I’ve been back to ford a few times for service, maintenance, etc. again I’ve had nothing but good experiences. Tom is usually the service writer who helps us. He’s very helpful and great customer service. I would definitely recommend Folsom lake ford. Thanks for all the great service. K.Salata More

Great experience with the service staff Johnny was great at explaining the services and how long I could expect the work to take. I appreciated how he kept me informed on the work that was b Johnny was great at explaining the services and how long I could expect the work to take. I appreciated how he kept me informed on the work that was being performed. I will be requesting him in the very near future for brake work i need on a f150. He's a great asset to your dealership. . More

A very pleasant experience I was at the dealership for two reasons. 1. To get an oil change on my Explorer abs 2. To consider trading in my F 150. After completing a deal to tra I was at the dealership for two reasons. 1. To get an oil change on my Explorer abs 2. To consider trading in my F 150. After completing a deal to trade in my truck and purchase an Escape I was at the dealership with two vehicles! “K” the quick lane mgr. very kindly drove my Explorer around to the front and backed it in to a parking spot in your teeny weeny front lot so it would be easy for me to pull out. He is always so thoughtful. Tim the sales rep drove my Escape home and picked up my F150 which was part of the deal. So I was able to 1. Get service on my Explorer 2. Buy a new vehicle 3 get them both home with no hassle. Thank you. More

Reneged on an offer My wife and I went to Folsom Lake Ford to buy a truck. We were negotiating when the Assistant Sales Manager, Kentucky, offered to include running boa My wife and I went to Folsom Lake Ford to buy a truck. We were negotiating when the Assistant Sales Manager, Kentucky, offered to include running boards. We left not buying the truck and spent the next few days to thing about the purchase. We went back to buy the vehicle and he reneged on the running boards. Will not recommend this dealership to friends and family. More

Efficient From initial contact regarding the value of my trade-in to the final purchase of my new truck everything felt stream-lined without any of the back and From initial contact regarding the value of my trade-in to the final purchase of my new truck everything felt stream-lined without any of the back and forth haggling that one usually experiences in purchasing a new vehicle. The staff seemed to be as interested in getting me what I wanted as I was. Truly a pleasant experience. More